40797 Big Bear Boulevard, Big Bear Lake, CA 92315, United States
#31 of 138 hotels in Big Bear Lake
Guests' ChoiceBased on 550 hotel reviews
8.4Cleanliness
8.5
Comfort
8.6
Location
9.7
Facilities
8.3
Staff
9.0
Value for money
8.6
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End of dialog contentReviewed: 20 May 2024
Chrisa
United StatesShower head height is at 5”4” so had to crouch to wash my hair. Was given 2 shampoos and no conditioner, I could have asked housekeeping but didn’t bother.
Clean, no smell, comfortable beds with lots of pillows, mini fridge and microwave. Accommodated late check out with no questions asked.
Stayed in May 2024
Reviewed: 15 May 2024
Peggy
United StatesNa
Staff excellent
Stayed in May 2024
Reviewed: 2 May 2024
Eric
United StatesThe room was clean and location is fantastic.
Stayed in April 2024
Reviewed: 25 April 2024
Lewis
United StatesGuests allowed to smoke outside of rooms on the balcony.
Have stayed here many times because it is the best value, location, and rooms always meet my expectations.
Stayed in April 2024
Reviewed: 22 April 2024
Deanna
United StatesWhen we first arrived the person at front desk was a little rude and seemed bothered, we arrived early. We are aware that check in is at 3, but decided to check and see if early check in was available. He just stated harshly.... before we even said a word... "CHECK IN IS 3" and didn't even look at us. He said he'd call if room became available, but never did. I returned at 3ish to a different person at front who was much nicer.
You cannot beat this location. It's perfect waking distance to restaurants and shopping, the room we reserved was perfect with living room space in front of fireplace and the spa tub was perfect. The bed was comfortable.
Stayed in April 2024
Reviewed: 20 March 2024
Taniqua
United StatesThe room was freezing when we arrived (was set at 50 F), the heater works well but took hours to warm the room from 50-70 degrees. The shower took maybe 4-5 mins to get hot and stayed hot the entire duration for both my shower and my friend’s shower which was shortly after. Also the bathroom faucet always ran cold water from both nozzles. Beds were decent to sleep on but they were springy old mattresses.
Room size was spacious! 1 Queen bed in a separate room. The other Queen bed was in the living room across from the loveseat couch. Living space had couch, coffee table, round dining table with 2-3 chairs. A small kitchenette with an ice bucket, paper coffee cups, plastic cups, coffee maker, microwave and mini fridge. Room has carpet which looked cleaned and a fireplace (you can purchase firewood from the office). The tv had a good amount of channels, I brought my firestick though. Also there is parking behind the building and a restaurant in front of the building. I would definitely stay again.
Stayed in March 2024
Reviewed: 18 March 2024
Ruvonaki
United StatesWifi was slow at times
Great location in the middle of the village, everything you need is at the walking distance. Smooth check in and check out, nice and clear room.
Stayed in March 2024
Reviewed: 11 March 2024
Ann-kathryn
United StatesThe conditioner and soap in the shower were empty, and the carpet was worn, exposing some staples in a couple areas.
Excellent location right in the Village. Comfortable beds, fireplace in the room, microwave and refrigerator in the room, made it very convenient. The staff was very helpful and friendly.
Stayed in March 2024
Reviewed: 10 March 2024
Meredith
United StatesThe beds were uncomfortable.
Great location right by the village and next to the lake.
Stayed in February 2024
Reviewed: 6 March 2024
Cathrine
United StatesDated for the price you pay.
Location and spacious rooms.
Stayed in March 2024
Reviewed: 2 March 2024
Alessandra
United StatesWas very dirty inside the room special in the bathroom.
Location
Stayed in February 2024
Reviewed: 29 February 2024
Natalie
United StatesOur window looked out at a wall so we didn't have any natural light in the room. That was fine for a weekend trip but I would have been bummed if we stayed more than just 2 nights. The cutting board supplied in the room was too large to wash in the sink which was kind of frustrating. In addition, wasn't sure if they ever even got cleaned to begin with. Shower never got hot. It was warm enough to be comfortable but never "shower hot".
Last minute booking for a good deal. The fireplace was nice and I enjoyed the little kitchenette. Beds were comfy and check in/check out was easy. Room was large which isn't the most important thing to me but was nice. Liked the soaps and lotion provided. Because our trip was short, we didn't get a chance to utilize the little common space in the main lodge but had we stayed there for more than a couple of nights I likely would have used it.
Stayed in February 2024
Reviewed: 24 February 2024
Kirk
United StatesI had no heat in my room
Location
Stayed in February 2024
Reviewed: 20 February 2024
Jesus
MexicoThe rooms are just ok
Location is amazing
Stayed in February 2024
Reviewed: 18 February 2024
Chris
United Stateslocation walk to most
Stayed in February 2024
Reviewed: 17 February 2024
Nicole
United StatesWe liked everything about it!
Perfect location!
Stayed in February 2024
Reviewed: 13 February 2024
Jie
United StatesThe cold air from outside enters through the crack in the door, causing the air below the knees to be very cold.
Stayed in February 2024
Reviewed: 12 February 2024
Alberto
Costa RicaWiFi connection too slow
Excellent location and parking availability
Stayed in February 2024
Reviewed: 11 February 2024
Katrina
United StatesRoom was clean and spacious. The spa tub was big enough for two people. We also liked the addition of the gas fireplace for heating the room.
Stayed in January 2024
Reviewed: 6 February 2024
Veronica
United StatesThe lighting in the bathroom
It was very clean and cozy
Stayed in February 2024
Reviewed: 1 February 2024
Sarah
United StatesThat the man at the front desk was so rude just for asking a question of where the restaurant was. Also, not ideal to open after 11am when check out is. No breakfast on site before you check out
Stayed in January 2024
Reviewed: 13 January 2024
Vy
United KingdomThe walls were quite thin so we could hear people talking from outside, the rooms next to ours and even downstairs
The room was cosy, bed was comfortable and the heater worked really well with keeping the room warm, strong shower pressure which we loved
Stayed in January 2024
Reviewed: 11 January 2024
Niranjanaa
United StatesCan keep water bottles in the room .
Room was clean and warm
Stayed in January 2024
Reviewed: 8 January 2024
Summer
United StatesThe water pressure in the shower was horrible. In the booking for the room it said there would be a DVD player and there was not. There were no movie channels either.
I liked the location. Room was clean.
Stayed in January 2024
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