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  5. Reviews of Hilltop Inn & Suites

Reviews of Hilltop Inn & Suites 2 stars

16901 Stoddard Wells Road , Victorville, CA 92394, United States

#15 of 17 hotels in Victorville

Guests' Choice

Review score

Based on 388 hotel reviews

4.1

Score breakdown

  • Cleanliness

    4.8

  • Comfort

    4.9

  • Location

    5.5

  • Facilities

    4.9

  • Staff

    5.9

  • Value for money

    5.4

  • Free WiFi

    4.0

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Showing 1 – 25

  • Reviewed: 25 April 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower floor was disgusting as were the towels. Towels were cleaned but had stains. The staff was kind and I did appreciate them.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    No microwave and it were too old style and holes curtain and blanket

    Large TV and cable with lot of channels and large Shower and shower needs repair floor.

    Stayed in April 2024

  • Reviewed: 28 March 2024

    5.0
    Meh.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    They kept my deposit. I left the room the exact same way I found it they never returned my deposit.

    Price.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    3.0
    It was okay
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The location

    The lady at the front desk was very helpful

    Stayed in March 2024

  • Reviewed: 29 January 2024

    5.0
    Not very clean
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Overpriced and not clean. There was a dead cockroach in the fridge

    Ok to stay one night. Man at reception was polite

    Stayed in November 2023

  • Reviewed: 29 December 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    See above

    They had bad pillows. It took 15 minutes for the heat to come on in the shower and the room was dumpy

    Stayed in December 2023

  • Reviewed: 6 December 2023

    5.0
    Passable
    • Business trip
    • Couple
    • Double Room
    • Stayed 1 night

    really nice front desk , excellent service.

    Stayed in December 2023

  • Reviewed: 24 September 2023

    5.0
    Never again.
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    I arrived to check in and there was a sign that said be back in 5 mins. I waited 25 mins until they returned to check me in.

    There was honestly nothing about this stay that I could say that I actually liked. Everything was either mediocre or just bad.

    Stayed in September 2023

  • Reviewed: 18 September 2023

    5.0
    Passable
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The fridge was dirty stunk and wasn't even plugged in the floor was kinda dirty and the towels didn't look clean... great customer service though

    Location customer service and availability

    Stayed in September 2023

  • Reviewed: 17 September 2023

    5.0
    if you're in a pinch. you're ok with the stay.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Towles could be white.

    there was no breakfast.

    Stayed in August 2023

  • Reviewed: 24 August 2023

    5.0
    N/A
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The shower wasn’t clean and it had roaches

    N/A

    Stayed in August 2023

  • Reviewed: 13 August 2023

    3.0
    Our thoughts
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room smelled like mildew, air conditioner was very loud, sounded like it was about to blow up, and would quit working for 20 minutes at a time before working again. Poorly done repairs to walls. Shower took a long time to get hot. Cockroaches in shower area. No microwave in room.

    The price was good. The manager was friendly. Not much else to say here.

    Stayed in August 2023

  • Reviewed: 21 May 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The restroom door didn't close. There was no shower head. .

    I can reserve on line.

    Stayed in March 2023

  • Reviewed: 24 April 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights

    everything was fine

    my sister will be coming back

    Stayed in April 2023

  • Reviewed: 6 April 2023

    5.0
    it was ok just the bed was to uncomfortable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the bed are to hard to sleep my back hurts a lot

    it ok

    Stayed in April 2023

  • Reviewed: 28 March 2023

    3.0
    Poor
    • Business trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom door unable to close. Mattress very uncomfortable.

    Location is great 😃.

    Stayed in March 2023

  • Reviewed: 13 March 2023

    3.0
    Only stay if no family, no care of noises, sleep deprived, cleanliness no issue, and on budget.
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights

    Dirty carpeting and water pooled from rain inside at front door absorbed by carpet. Despite booking for business stay, room only had single outlet for TV only. No outlets or plugins at dated desk and dirty chair for computer, printer, phone, etc. all the way across the room. Additionally, better bring your own extension cord as the plug in the bathroom doesn't work so you'll need connection to single shared outlet for TV/fridge if you need to charge/use electric razor. No hangars. Broken towel rack. Noisy location not just freeway nearby, but too many stop and drive throughs and quick visits, with night check-ins gone by morning light. Additionally, much noise, floor shaking and wall rattling from other units' doors and questionable activities, i.e. wall drilling after 9pm, much major furniture movement at all hours. Don't run heater/AC = diesel truck-like noise. Despite conversation with management, plumbing noise through walls is too high and not as stated that its limited to laundry hours (at all hours and it WAS the laundry running late night, way early morning, no limits, PLUS shower and toilet use from all surrounding units). Dirty furniture and bed cover quilt. Bought and used bed linen set on top hotel's bedding with my own pillows. Management limits housekeeping. Request to freshen room for between two-day stay only resulted in changing two towels, no vacuum, no bed change, nothing else. Though non-smoking rooms are downstairs, smoking occurs on balconies above with sidewalk below in front of non-smoking units serving as an unlimited ashtray. No California smoking regulation enforcement. Worst is getting hung up on when asking about options from noise and activity from first night for second night . I got hung up on by staff without options (I did not cuss or elevate voice, but staff was irritated, consistently raised voice and was very dismissive with expressed concerns, then hung up).

    No bed bugs or roaches. Non-smoking room didn't smell like smoke but...

    Stayed in March 2023

  • Reviewed: 24 February 2023

    4.0
    Disappointing
    • Leisure trip
    • People with friends
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    the check in guy had too many rules and was extremely strict

    it was quiet

    Stayed in February 2023

  • Reviewed: 21 February 2023

    3.0
    room was dirty. carpet was stained with gum spots. Toilet was dirty and had a small water leak. I could not get hot wate
    • Leisure trip
    • People with friends
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    at the very end of town.

    Stayed in February 2023

  • Reviewed: 29 January 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms need to be painted and the carpet should be replaced. the ac/heater is old. They need to resolve the roach issues. Towels were stained.

    Front desk clerks are friendly and helpful. Water pressure and hot shower is good. Had a frig and microwave.

    Stayed in January 2023

  • Reviewed: 5 January 2023

    5.0
    Comfy and cozy
    • Business trip
    • Solo traveller
    • Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like no coffee in the morning and seems like hot water is limited.

    It's good if you just want to sleep and relax especially for the price. No complaints about the room there were no bed bugs or roaches and it was clean the heater worked great..it was quiet they have wifi and cable. Just make sure you have everything you need there is no stores or anything close by but a mobil gas station that is expensive and does not sell alcohol. And they don't have microwaves in the room but you can use the one in the lobby. Also no coffee in the morning. They do however have security wasn't to worried about my car didn't see any scrupulous characters hanging around or staying there. All in all I'd stay there again it serves its purpose for the price the staff was friendly to housekeeping comes everyday very friendly.

    Stayed in January 2023

  • Reviewed: 30 November 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    That I left my engagement ring in the room and they acted like they looked but didn’t find it.

    Nothing

    Stayed in November 2022

  • Reviewed: 18 November 2022

    5.0
    Passable
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    TV didn't work turn it on by hand, it was too loud couldn't even use the controller because it wasn't even working either. Beds where too close to the AC couldn't turn on the heater.

    Stayed in November 2022

  • Reviewed: 14 November 2022

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The place not clean , there was some guy outside try to sale me drugs and it felt very shady!

    It was cheap and close to the party I was going to in apple valley

    Stayed in November 2022

Showing 1 – 25

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