For a 4 star many things lacked like a coffee maker in the room or disposable slippers. Breakfast was moderate. However the main problem was the personel, they seem quite disinterested. I know that they came accross many customers, so I don't expect automatic kindness but there were many hotels at this level of being busy and the personel seems much more helpful. Which is a shame because this hotel has so much potential.

The hotel is extremely well situated. Quiet for such a central location too. Beautifully decorated rooms made our stay lovelier. Room was large, beds were confy. Good choice of products in the room.

Stayed in May 2024

From the moment we arrived, we were made to feel welcome. Every member of staff was extremely helpful and pleasant. Our room was larger than expected. The bed is one of the most comfortable that I have slept on. The quality of room management was superb. The location of the hotel gives excellent access to the major sites, and any that are further away can be reached by the nearby subway. There are so many good restaurants nearby.

Stayed in May 2024

All was great, coffee machine in the room would be excellent

Great hotel, clean with cool decoration, perfectly located

Stayed in April 2024

Centrally located - restaurants, supermarkets and shops are in short walking distance.

Stayed in April 2024

A coffee machine in the room it’s a must for this hotel.

Stayed in May 2024

Since we had an unexpected incident with our flight from Europe, resulting in a significant delay, I informed the hotel via the Booking chat that our check-in will be delayed for a couple of hours and a further update will be also provided to them as soon as we arrive at NY. Although i received a reply that our request was duly noted and I notified them, as promised, when we landed at the NY airport (4 hours later than the expected flight arrival), when we finally arrived at the hotel around 3am, the receptionist's first words were that we should have called to inform them, while a no show fee was applied. In addition, due to no show, our free taxi from the hotel did not arrive to take us from the airport to hotel and so we had to take another one and bear the respective cost. Fortunately, since the room was not booked by anyone else, the issue with the no show resolved immediately and the no show charge was cancelled. For your consideration, a coffee machine can also be a great addition to the rooms.

Excellent location in the city center, next to various metro stations, coffee shops, restaurants, Times Square, Broadway as well as Central Park. Our room was in the corner and was considerably isolated from city noise. It had a nice decoration, view and was very spacious. The bed and closet were also amazing and above our expectations.

Stayed in April 2024

The airco is really really noisy, and wakes you up at night. There is no proper restaurant for breakfast and dinner. There were no amenities in the room, I had to ask the front desk for it and they only gave us 3 towels for 4 people. I had to ask several times to get a 4th towel. They were helpful if you asked them. However, I had to ask them to refill the empty bottles of soap, shampoo and conditioner.

The location was perfect if you want to visit NYC. Most of the staff was very friendly. The beds were very comfortable. The hotel looks beautiful.

Stayed in May 2024

The hotel was walking distance to all the main tourist attractions and was decorated and appointed nicely. The staff was very friendly and accommodating.

Stayed in May 2024

Restaurant advertised but NEVER had a restaurant

Location and spacious comfort

Stayed in May 2024

no restaurant

Location and room

Stayed in March 2024

Place could be cleaner, especially for the price and four stars. Bathroom fixture was missing the "cold" button.

Design is better than most hotels.. Great style and ambiance, friendly and helpful staff.

Stayed in May 2024

They have a coffee bar, but no restaurant. We had some issues with our AC. The manager told us they are re-working their air system, and it should be updated shortly.

If you're looking to be in the very center of NYC, this is a perfect place to stay. Less expensive than the 4 stars nearby, with larger rooms than those offer. The bed was exceptionally comfortable. Our room was quiet, we were on the 2nd floor facing busy 8th street, and there was no street noise in the room. The staff was extremely friendly and accommodating. If you are familiar with the Locke Hotels in the UK and EU, this is VERY similar. Modern and beautifully decorated with access to a gym and City Bikes. Location, as mentioned is in the center. You can walk to Times Square, Central Park, Madison Ave, Broadway, etc. Access to train lines C and E one block from the hotel. Most parts of NY are a 10 min train from here, and Brooklyn is about 20-30 min train from here.

Stayed in May 2024

My roommate was looking for a microwave to heat up her leftover pizza and the hotel did not have one. Very minor

Location location location. It's near the theatre district and time square but still far enough that it's not super busy. Surrounding restaurants are awesome. The bed is super comfortable. The room is bigger than what you are used to in NYC.

Stayed in May 2024

The room size was really surprising (in all the good ways!) The hotel staff were all really friendly and helpful. The bike and gym vouchers were handy too.

Stayed in April 2024

Ventilation could works quieter

Well located, staff friendly and helpful, clean rooms and very comfortable beds, subway very close, breakfast possibilities close as well and very good quality, really good stay

Stayed in May 2024

Shower / lobby staff

Location

Stayed in April 2024

Everything was good!

Romer Hell’s Kitchen is a really great place to stay! Rooms were cleaned daily and staff were friendly and helpful. Close to Central Park and Times Square. Everything is clean and there is water and ice distributor on every floor. The hotel was quiet at night.

Stayed in April 2024

Central position

Central position with easy access to facilities, attractions and Subway if needed.

Stayed in April 2024

It’s new but already a bit worn Coffee shop closes early

Large rooms

Stayed in April 2024

More breakfast items, but excellent espressos and a variety of grab and go items to choose from!

The era specific items and theme of hotel!

Stayed in April 2024

No tea/coffee facilities.

Large room, comfortable large bed, great location.

Stayed in April 2024

Water pressure wasn't the most amazing in the shower, but the bathroom was nice, efficient and modern. No bathrobes.

Really inviting and nicely modern hotel in a convenient location that's just far enough from the madness of Times Square but still really central to many things (and a block from the CE train). King corner deluxe room was one of the biggest I've seen in New York. Comfortable, well-appointed.

Stayed in April 2024

Very nicely designed and appointed room and lobby, clean, friendly staff, good location

Stayed in April 2024

Great hotel, loved the location it's one street away from Broadway and Times Square. Everything was so clean and I had a very pleasant stay here, very recommended and I look forward to coming back.

Stayed in March 2024