Reviews of Romer Hell's Kitchen 4 stars
851 8th Avenue, Hell's Kitchen, New York, NY 10019, United States
#41 of 418 hotels in New York
Guests' ChoiceReview score
Based on 527 hotel reviews
8.7Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
9.5
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Facilities
8.6
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Staff
8.8
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Value for money
8.2
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Free WiFi
9.1
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Reviewed: 4 June 2024
Cecília
United States2 reviews10“Great location and great hotel for tourism.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 7 nights
- • Submitted via mobile
The hotel doesn’t have a restaurant, and I wish we had a microwave and a bigger table in the room.
The hotel was great, beautifully renovated, very comfortable and clean. Staff were very helpful and location was excellent.
Stayed in June 2024
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Reviewed: 4 June 2024
Ryan
United States1 review9.0“Hip, artsy hotel with kind staff in a great location.”- • Leisure trip
- • Couple
- • Deluxe Corner King
- • Stayed 4 nights
- • Submitted via mobile
Elevator was a little slow but it worked just fine.
The room was spacious. The location was excellent and the common spaces were clean.
Stayed in June 2024
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Reviewed: 4 June 2024
Gary
Australia8 reviews9.0“Great place to stay! The staff were very helpful, and the housekeeping service was first-class. The”- • Leisure trip
- • Couple
- • Deluxe Corner King
- • Stayed 7 nights
The housekeeping service was first-class. The location is excellent, and it's great value for money.
Stayed in May 2024
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Reviewed: 3 June 2024
Janet
United States2 reviews8.0“a lot of staff and a lot of different answers to the same questions- everyone is not on the same pag”- • Leisure trip
- • Group
- • Deluxe King
- • Stayed 2 nights
wasn't looking for anything special
it was ok
Stayed in June 2024
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Reviewed: 3 June 2024
B
United Kingdom6 reviews9.0Superb- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
Aircon didn't work the best. We did not complain to staff about this as wasn't too much of an issue for us.
Newly renovated rooms that are very large, especially for NY. Location is convenient for the subway, walkable to central park, and close enough to Times Square but not close enough to hear or be as busy. Coffee shop downstairs is quite nice too.
Stayed in May 2024
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Reviewed: 3 June 2024
Jonas
United States3 reviews10“Perfect location for a NYC getaway with the family. Highly recommend it.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 5 nights
- • Submitted via mobile
Great location.
Stayed in June 2024
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Reviewed: 2 June 2024
Pascale
United States6 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Location, décor, comfort
Stayed in May 2024
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Reviewed: 2 June 2024
David
United Kingdom26 reviews6 helpful votes9.0“Enjoyable stay in a great location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
As others have said, the hotel is "no frills" - there is no iron or ironing board available, the toilet paper is cheap and flimsy, refillable bottles of water are the only real "extras" provided in-room. On balance though, the price still seems reasonable given the location in such a significant city, but there are some minor improvements which could be made without a need to significantly increase prices. A few minor issues in the room - the bathroom ceiling was peeling from condensation and the usb chargers in our room didn't work very well - they would only partially charge electronics, even when plugged in overnight. The air con system is also incredibly loud when on full tilt.
Loved the look and design of the hotel - it feels retro yet glamorous and there has been some solid attention to detail in dressing the various spaces. The location is also excellent - almost on Broadway, near many theatres and close to Central Park - all of Manhattan is easily accessible via the subway system with access points nearby for most lines. Our room was nice, a little smaller than we were expecting from the description, but it did have a seating area and the bed was large and comfortable, and it was very clean. It was also surprisingly quiet despite being on a busy street. Staff were friendly and helpful and the local area has lots of great options for food and drink.
Stayed in May 2024
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Reviewed: 1 June 2024
Uri
Israel6 reviews1 helpful vote8.0“No breakfast even though they said its included”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 4 nights
- • Submitted via mobile
They have no breakfast even though they say they have. We booked our stay with breakfast included, just to realise that what it gets us is a 15$ credit in the coffee stand at the lobby. Very disappointing, feels like a scam. And very not suitable for travelling with kids
Cozy, clean, warm and comfortable
Stayed in May 2024
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Reviewed: 1 June 2024
Darius
Lithuania86 reviews1 helpful vote10“Perfect affordable stay close to everything in Manhattan”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 7 nights
- • Submitted via mobile
All was good
Excellent location close to Central Park, friendly staff, spacious room. They serve a perfect espresso in the breakfast cafe!
Stayed in May 2024
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Reviewed: 31 May 2024
Nelly
Israel14 reviews10“Wonderful hotel in great location”- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 3 nights
- • Submitted via mobile
Location, service
Stayed in May 2024
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Reviewed: 31 May 2024
Lucinda
United States8 reviews8.0“Large double queen room. In convenient location”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
AC was not very cold and the bathroom was very small.
Double queen room is a great size for NYC and hotel and street were quiet at night. The room was clean and had a steamer which was a nice touch. We enjoyed breakfast in the on-site cafe too. There was a water and ice machine on our floor which was great for keeping water bottles filled as we toured the city. Location is really convenient to several subway lines and taxi service.
Stayed in May 2024
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Reviewed: 30 May 2024
Bernardo
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King
- • Stayed 1 night
- • Submitted via mobile
Everything , very close to TIME Square and the staff went above and behind with their kindness.
Stayed in May 2024
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Reviewed: 29 May 2024
Hans
Germany15 reviews3 helpful votes9.0“Nice!”- • Leisure trip
- • Family with young children
- • Quadruple Room
- • Stayed 6 nights
- • Submitted via mobile
Carpet on the floor.
Location.
Stayed in May 2024
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Reviewed: 28 May 2024
Deb
Australia2 reviews8.0“Fabulous”- • Business trip
- • Group
- • Quadruple Room
- • Stayed 8 nights
- • Submitted via mobile
Stylish Well located Great vibe Great staff
Stayed in May 2024
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Reviewed: 24 May 2024
Suzanne
Australia20 reviews1 helpful vote10“Stylish, friendly, low key hotel in central location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 7 nights
- • Submitted via mobile
Minor quibbles - Paper cups in the bathroom were removed and weren’t replaced. Ice bucket and bottle opener in the room, but no glasses.
Spacious common lounge areas and nice in-house coffee/breakfast bar. Rooms are well presented and styled.
Stayed in May 2024
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Reviewed: 24 May 2024
Lode
United States2 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Deluxe Corner King
- • Stayed 1 night
Liked the overall style/design of the room.
Stayed in May 2024
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Reviewed: 23 May 2024
Cathy
United States3 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Hearing Accessible
- • Stayed 4 nights
- • Submitted via mobile
None
Location
Stayed in May 2024
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Reviewed: 23 May 2024
Helen
Australia10 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 7 nights
- • Submitted via mobile
USD $100 per night bond which was refunded 6 days later.
Location. Clean. Boutique feel. Big rooms. Nearby convenience stores. Close to transport, Broadway, Times Square, restaurants. Walk in shower and vanity with room to place cosmetics etc. Quiet enough room so no trouble sleeping even though we faced 8th Avenue. Everything was to our liking. (Deluxe King room 7th floor). I recommend this hotel without hesitation.
Stayed in May 2024
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Reviewed: 21 May 2024
Jessie
United Kingdom34 reviews2 helpful votes9.0“We stayed here for 7 nights and we probably will choose it again in our next visit.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 7 nights
Some minor service definitely need to be improved, but that's depends on who you met.
We (a family) stayed here for 7 nights, and we enjoyed our stay very much- the space, room and its facility (wouldnt say it's perfect but functional for us), the water/ ice provider in each floor, the opening space/ work room in first floor, and the location. We came back to the room for nap and sleep, always quiet (though when people passed by you might hear their talking, but in overall it was short and monir).
Stayed in May 2024
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Reviewed: 21 May 2024
Iram
United Kingdom12 reviews3 helpful votes10“Can’t wait to stay again!!”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 7 nights
- • Submitted via mobile
Nothing, thought everything was wonderful.
Very spacious rooms, really big and comfortable bed. All round great luxurious hotel.
Stayed in May 2024
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Reviewed: 20 May 2024
Petrunjela
Austria3 reviews10“Great location, staff and rooms for a first trip to NYC.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 9 nights
The only thing missing was a small fridge to store snacks and drinks. The hall outside the rooms were quite dark and had a little spooky vibe.
Great location. Exceptional staff!! Our room was on the 8th floor, and besides hearing guests in other rooms a little bit it was pretty quiet despite the traffic outside. The bed was huge and comfortable, the room was spacious and bright and the city view was very nice. It also came with free water, which you could refill and the machine also offered crushed ice, which you could put in a cooling bucket. The TV was big and had several Apps and TV channels installed. The subway to the airport and downtown was right in front of the hotel. I would recommend this hotel to everyone coming to NYC for the first time!
Stayed in May 2024
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Reviewed: 20 May 2024
Erick
United Kingdom149 reviews38 helpful votes9.0“Great location”- • Leisure trip
- • Couple
- • Deluxe King Hearing Accessible
- • Stayed 3 nights
The rooms are not very well insulated so you can hear noise from street and next door bedrooms
It's n amazing location. Bed is comfortable and the hotel is relatively new which makes it so much better. Everything in NY is expensive so be ready to open your wallet when you step out on the street. Love the city and would stay there again.
Stayed in May 2024
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Reviewed: 19 May 2024
Paul
United Kingdom6 reviews8.0“Fab hotel, and would definitely return.”- • Leisure trip
- • Couple
- • Deluxe King
- • Stayed 5 nights
- • Submitted via mobile
Bathrooms quite compact and missing coffee facilities in the room.
Great location, beautiful lobby and room was great.
Stayed in May 2024
