20 Massachusetts Avenue, Northwest, Washington, DC 20001, United States
#11 of 152 hotels in Washington
Guests' ChoiceBased on 143 hotel reviews
8.9Cleanliness
9.5
Comfort
9.6
Location
9.4
Facilities
9.2
Staff
9.2
Value for money
8.6
Free WiFi
7.9
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End of dialog contentReviewed: 26 April 2024
Erin
United StatesThe noise from the other guests at 2am. There does not appear to be any insulation to dampen the sound from the hall or the rooms on either side.
The location was great. Equal distance to many things, and next to Union Station. The restaurant in the hotel was fantastic!! The staff was fabulous and so kind. The bed and pillows were so comfortable.
Stayed in April 2024
Reviewed: 24 April 2024
Jose
United StatesNo room service for food or drinks.
Big room, great locación, great service. The beds were pretty comfortable.
Stayed in April 2024
Reviewed: 22 April 2024
Pam
United StatesThe room was very dark, even with all the lights on.
We loved the extra large room and the quiet it provided because we didn't have a window to the outside, which initially we didn't like but a relative there pointed out that it made it much quieter. I would say that those rooms need more light though. It was a very dark room.
Stayed in April 2024
Reviewed: 20 April 2024
Ann
United KingdomThe feeling by a couple of men on reception that maybe we didn’t belong there
Size of rooms, clean, coffee machine, water bottles at reception, plenty of lifts
Stayed in April 2024
Reviewed: 15 April 2024
Elaine
United StatesConvenient location, quick walk to Union Station.
Stayed in April 2024
Reviewed: 14 April 2024
Maurizio
FranceView from our room on a narrow alley.
The location is very convenient next to Union Station Very large rooms and comfortable beds
Stayed in April 2024
Reviewed: 9 April 2024
Jelissa
United StatesValet seemed chaotic in the beginning wasn't really directed on how it worked. Had to sort of "fall in line" because so many people were checking in at once. Cleaning staff was noisy at times (i stayed 3 days) i.e. hitting the walls next door with the vaccum cleaner repeatedly, talking loud in the hallway BUT they kept it clean & that I appreciate.
Very clean. Attentive, friendly, & helpful staff. Comfy beds. In/ Out valet parking privileges.
Stayed in April 2024
Reviewed: 7 April 2024
Dalibor
CroatiaThe hotel is new, modern and nice. The staff is friendly.
Stayed in April 2024
Reviewed: 7 April 2024
Attila
Hungary1. Not a small expense. 2. Booking.com promised a view of Washington attractions, but it wasn't like that.
Clean room. Friendly and flexible staff.
Stayed in April 2024
Reviewed: 1 April 2024
James
United StatesOnly valet parking, it’s expensive
Very clean
Stayed in March 2024
Reviewed: 31 March 2024
Barbara
United StatesThe only thing I didn’t like, which sounds stupid is that they had no vending machines. So you had to go to Union Station if you wanted to get a drink.
The hotel was beautiful. The staff was very nice. It was an all-around great experience.
Stayed in March 2024
Reviewed: 28 March 2024
Marie
United StatesDelicious
Stayed in March 2024
Reviewed: 28 March 2024
Miller
United StatesNo negatives.
The room was super clean and very spacious. We had a great stay. We would definitely stay here again.
Stayed in March 2024
Reviewed: 28 March 2024
Antonio
MexicoA bit expensive
Location and brand new
Stayed in March 2024
Reviewed: 27 March 2024
Mary
United StatesThe motel was very nice very clean with friendly staff. Loved the closeness to union station
Stayed in March 2024
Reviewed: 25 March 2024
John
United StatesTerrific, great staff
Stayed in January 2024
Reviewed: 24 March 2024
Leslee
United StatesNothing.
Room felt very upscale and elevated. Very comfortable bed and room overall and bathroom was perfect. Coffee selection was wonderful too!
Stayed in March 2024
Reviewed: 22 March 2024
Dorian
United StatesI enjoyed the breakfast.
Stayed in March 2024
Reviewed: 22 March 2024
Chanel
United StatesI loved everything!
The hotel itself was nice! The room was my favorite part!
Stayed in March 2024
Reviewed: 21 March 2024
Michael
United KingdomRestaurant overpriced
Location mr Union Station easy for airport and sightseeing
Stayed in March 2024
Reviewed: 18 March 2024
Lynn
United StatesThe location was within walking distance to Union Station, Capital One Arena, and other attractions. Loved the modern decor and cleanliness of the facility. We always received a welcome back greeting from staff upon returning to the hotel.
Stayed in March 2024
Reviewed: 18 March 2024
Lanier
United StatesOur room was in the hotel’s interior ring so as a result we didn’t have a window facing outside, which meant no natural light in the room. Wish I’d known this before so I could’ve booked a different room. However, since we stayed for a short amount of time it wasn’t the end of the world.
Great location, beautifully decorated rooms and awesome customer service
Stayed in March 2024
Reviewed: 14 March 2024
Daijah
United StatesNo vending machines or microwaves in the room had to request one.
It's in a great location literally in the middle of everything !
Stayed in March 2024
Reviewed: 11 March 2024
Semiyah
United StatesWish there was a microwave in the hotel so good could be reheated, other than that the room was perfect.
The whole staff was absolutely incredible the entirety of my stay! Jamar in particular was always helpful when my friend and I needed something or had a request.
Stayed in March 2024
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