Hotel blamed Booking.com for "overbooking", so we got a room with 1 bed instead of 2 beds as per reservation. We had to use a sofa bed. We received $75 voucher for compensation. The room's window faced an internal, artificial courtyard. Pricey.

Central location (by Train Station), roomy setting.

Stayed in March 2024

Everything was great!

Clean, spacious property with exceptional staff. Restaurant and access to everything was excellent!

Stayed in May 2024

When we arrived the hotel put a hold on my debit card for the amount of booking plus incidentals, which was $3000. Okay, standard procedure, I have no problem with that. On check-out I have paid the final bill, which was around $2500, but the hold for $3000 was not removed from my card at that time, leaving me with almost no money available on my card, which was a real inconvenience during our trip home. Also, it was pure luck that I actually had that extra $3000 available on my card at that time, because I really didn't plan for this to happen. I'm not sure what would happen at check-out if I didn't have that money. I wouldn't be able to pay the bill! The hold was lifted about 3 weeks later because the hotel didn't do anything about it and it just expired. I wrote a complaint to the hotel, and they say that it's not up to them but that it's a card issuer policy. I still think the hotel could use a different process for final payment - convert the initial hold to the actual payment with the correct amount, instead of creating a completely new transaction and just letting the hold expire according to the card issuer policy. That way the guest wouldn't have an unnecessary hold put on their money. Be aware that you might need to have double the money or double the limit on your credit card if you're planning to stay at this hotel.

The hotel is new, modern and nice. The staff is friendly. The room was spacious and clean. The French restaurant on the ground floor had really good food.

Stayed in April 2024

The food was very good, especially the portions are very large and very tasty. our children could not finish their meals. There is no breakfast buffet, only à la carte food. but could wish for at least a buffet for breakfast.

The hotel is close to many attractions and is within easy walking distance. The main train station is only a 3-4 minute walk from the hotel, which was convenient for all subways and trains.

Stayed in April 2024

Expensive hotel and even more expensive parking.

New hotel. Large room and bathroom.

Stayed in April 2024

The noise from the other guests at 2am. There does not appear to be any insulation to dampen the sound from the hall or the rooms on either side.

The location was great. Equal distance to many things, and next to Union Station. The restaurant in the hotel was fantastic!! The staff was fabulous and so kind. The bed and pillows were so comfortable.

Stayed in April 2024

No room service for food or drinks.

Big room, great locación, great service. The beds were pretty comfortable.

Stayed in April 2024

The room was very dark, even with all the lights on.

We loved the extra large room and the quiet it provided because we didn't have a window to the outside, which initially we didn't like but a relative there pointed out that it made it much quieter. I would say that those rooms need more light though. It was a very dark room.

Stayed in April 2024

The feeling by a couple of men on reception that maybe we didn’t belong there

Size of rooms, clean, coffee machine, water bottles at reception, plenty of lifts

Stayed in April 2024

Convenient location, quick walk to Union Station.

Stayed in April 2024

View from our room on a narrow alley.

The location is very convenient next to Union Station Very large rooms and comfortable beds

Stayed in April 2024

Valet seemed chaotic in the beginning wasn't really directed on how it worked. Had to sort of "fall in line" because so many people were checking in at once. Cleaning staff was noisy at times (i stayed 3 days) i.e. hitting the walls next door with the vaccum cleaner repeatedly, talking loud in the hallway BUT they kept it clean & that I appreciate.

Very clean. Attentive, friendly, & helpful staff. Comfy beds. In/ Out valet parking privileges.

Stayed in April 2024

1. Not a small expense. 2. Booking.com promised a view of Washington attractions, but it wasn't like that.

Clean room. Friendly and flexible staff.

Stayed in April 2024

Only valet parking, it’s expensive

Very clean

Stayed in March 2024

The only thing I didn’t like, which sounds stupid is that they had no vending machines. So you had to go to Union Station if you wanted to get a drink.

The hotel was beautiful. The staff was very nice. It was an all-around great experience.

Stayed in March 2024

Delicious

Stayed in March 2024

No negatives.

The room was super clean and very spacious. We had a great stay. We would definitely stay here again.

Stayed in March 2024

A bit expensive

Location and brand new

Stayed in March 2024

The motel was very nice very clean with friendly staff. Loved the closeness to union station

Stayed in March 2024

Terrific, great staff

Stayed in January 2024

Nothing.

Room felt very upscale and elevated. Very comfortable bed and room overall and bathroom was perfect. Coffee selection was wonderful too!

Stayed in March 2024

I enjoyed the breakfast.

Stayed in March 2024

I loved everything!

The hotel itself was nice! The room was my favorite part!

Stayed in March 2024

Restaurant overpriced

Location mr Union Station easy for airport and sightseeing

Stayed in March 2024