Reviews of SureStay by Best Western Sacramento South Natomas
2654 El Centro Rd, Sacramento, 95833-9703, United States
#65 of 83 hotels in Sacramento
Guests' ChoiceReview score
Based on 722 hotel reviews
6.4Score breakdown
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Cleanliness
6.9
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Comfort
7.0
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Location
7.4
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Facilities
6.7
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Staff
7.8
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Value for money
7.0
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Free WiFi
6.2
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Reviewed: 21 May 2024
David
United States18 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No fridge or microwave for the price you pay to stay there.
Location was a plus.
Stayed in May 2024
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Reviewed: 17 May 2024
Trisha
United States2 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The wanted a $200 cash deposit per room per night.
Stayed in May 2024
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Reviewed: 13 May 2024
Paula
United States11 reviews6.0Pleasant- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Staff wasn't that friendly or engaging.
Location was central to Freeway & my activities.
Stayed in May 2024
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Reviewed: 13 May 2024
Jenny
United States12 reviews2 helpful votes5.0Passable- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It said it was a non smoking property but it smelled of cigarettes and other smoke.
Its proximity to the airport was great. Although the room was small it had enough space for us and our belongings
Stayed in May 2024
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Reviewed: 4 May 2024
Sarah
United States15 reviews6.0“It’s a nice no frills, stop to lay your head.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Beds are hard and uncomfortable, bathroom design not good, toilet paper is on wall across from front toilet, literally under the clean towel rack. No fridge or microwave, in rooms. Breakfast sucked, prepackaged mini muffins, community cereals, and syrup, no sugar free options, kitchen employee hovered over us, mean mugging us the whole time, tables were dirty and trash can over flowing.
Location was good to what we were doing, and price was nice. Black Bear Diner is next door for meals. Nice and helpful staff.
Stayed in April 2024
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Reviewed: 27 April 2024
Sabina
United States3 reviews5 helpful votes7.0Good- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room was clean. I liked that it was very quiet at night.
Stayed in April 2024
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Reviewed: 22 April 2024
Cyberdan1000
United States1 review7.0“Next stay in this town I will look more closely at what is in room.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
2 queens. My bed was an old coil spring mattress. woke up with hurting back. staff was great she transferred me to another room for 2nd night. In 2nd room sink would not turn off and sometimes toilet too. No microwave and no refrigerator.
breakfast was OK for price of room.
Stayed in April 2024
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Reviewed: 14 April 2024
Patrice
United States3 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
1 month later and no deposit refunded
Stayed in March 2024
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Reviewed: 8 April 2024
Murray
Canada30 reviews7.0“Comfortable and convenient place to stay.”- • Leisure trip
- • Solo traveller
- • Queen Room with Bath Tub - Disability Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Easy access off Interstate, nice room with seating area. Continental breakfast. Although not requested, given handicap room, so more spacious than a standard room. Staff were friendly and polite.
Stayed in April 2024
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Reviewed: 30 March 2024
Kupina
United States1 review5.0“Room updates need to reflect in the rate/booking. The staff was phenomenal and most accommodating.”- • Business trip
- • Solo traveller
- • Queen Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
The rooms that showed online (remodeled and updated) was not the room I received. Big let down as the rate should reflect the room featured/booked.
The staff where amazing! The night time attendant (Rashawn) on duty aided me in a call about a neighboring room. He was prompt and most accommodating. Ketta greeted me every morning at the breakfast area with her bright and vibrant self. She was truly a ray of sunshine and even was kind enough to ask to get a waffle started for me every morning! Her presence and conversation was truly 5 star. Fabiola the day time receptionist was also very kind and pleasant to work with as she assisted me with rekeying my card and checking me out of my stay.
Stayed in March 2024
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Reviewed: 29 March 2024
Kimberli
United States9 reviews7.0“It was a good price for a very short stay.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No fridge.
It was comfortable and safe.
Stayed in March 2024
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Reviewed: 15 March 2024
Jufoth
Australia11 reviews7.0Good- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
No fridge
The bed was comfortable
Stayed in March 2024
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Reviewed: 14 March 2024
Loretta
United States9 reviews1 helpful vote7.0“It was a good stay for the value. We will stay again if the value remains the same. If they increase prices we will find”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Room was a bit small, tv audio was harsh, sounded like a tin can. Noise from neighboring rooms was excessive. Our window rattled when the room next door slammed something which went on for a couple of minutes
Close to freeway, easy on and off
Stayed in March 2024
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Reviewed: 6 March 2024
Singh
United States1 review7.0“Worth it”- • Solo traveller
- • Queen Suite - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The 3rd night I couldn't sleep because a man was yelling, She's trying to kill me " after 10pm.
Cleaness of the room and staff
Stayed in March 2024
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Reviewed: 1 March 2024
Dominique
Canada3 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The first 2 rooms I was sent to hadn’t been made up yet and I was really tired so it was bad first impression. The website I booked said much closer to airport than it was so more expensive taxi - disappointing.
Great bed / pillow.
Stayed in February 2024
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Reviewed: 22 February 2024
Stepan
Canada3 reviews7.0“Nice stay”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
No ironing board or iron
Nice cozy room.
Stayed in February 2024
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Reviewed: 7 January 2024
Sanchis
Mexico2 reviews7.0“Good for one night”- • Leisure trip
- • Family with young children
- • Queen Suite - Non-Smoking
- • Stayed 1 night
Cleaning
Staff
Stayed in January 2024
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Reviewed: 28 December 2023
Kamlesh
Australia3 reviews7.0“Overall, for the price paid it was a very good value. Only 1.5 hours to San Fransisco. Good for a short, affordable stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Daily housekeeping never showed up (even upon request) & our keycard stopped working twice making it difficult to get into the lobby and room.
Breakfast was good for value (waffles, drinks, eggs), spacious rooms with storage, good location with nearby stores (gas station, diner), friendly staff, entry to motel required key card at night (ensuring safety), cozy seating area in lobby, soaps/shampoo provided in bathroom, efficient heating system.
Stayed in December 2023
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Reviewed: 27 December 2023
Bob
United States2 reviews5.0“Not Happy”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The rooms were old and outdated. The Beds were very uncomfortable. I did not feel very safe leaving our vehicle overnight. Parking was horrible. Parking stalls too small for larger vehicles.
The water was hot.
Stayed in November 2023
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Reviewed: 21 December 2023
Ainsley
Germany5 reviews5.0“Thank goodness we only had to stay one night.”- • Couple
- • Queen Room - Disability Access - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The staff was extremely rude towards me, offensive and commented rude remarks after they asked where I was from. Everything is so outdated, my husband and I had 4 suitcases (we are moving) and there was no elevator.
The location was perfect since we had an early morning flight
Stayed in December 2023
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Reviewed: 16 November 2023
Mike
United States4 reviews7.0“this hotel always provides me what I need: a comfortable place to stay near airport, decent price”- • Business trip
- • Solo traveller
- • Queen Room - Disability Access - Non-Smoking
- • Stayed 1 night
shower was moldy so did not use
comfortable, near the airport, and decent price
Stayed in November 2023
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Reviewed: 15 November 2023
Michael
United States36 reviews6 helpful votes5.0“Cheap.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
No refrigerator and no microwave. Worst though: room smelled very strongly of Faabreese? Couldn't get the smell out. The fan/AC/Heater device knocked around like a bad fan belt in an old chevy --- way too loud. I took the cover off which solved it but then didn't want to trip on it. No tripping is a good motto for life, literally and metaphorically. But I digress.
Great location near Black Bear Diner, freeway, not a bad area. Security night staff letting people in. Breakfast was very little, but staff very pleasant in kitchen area. Only had been working there for 15 days, and has a great attitude.
Stayed in November 2023
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Reviewed: 2 November 2023
Kevin
Germany9 reviews7.0“Good value!”- • Leisure trip
- • People with friends
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room is very dark.
The staff was very kind!
Stayed in October 2023
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Reviewed: 10 October 2023
Samantha
United States1 review7.0Good- • Leisure trip
- • Couple
- • Queen Room - Disability Access - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
That I had to go ask for toilet paper
Being left alone
Stayed in October 2023
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