What I didn't like is that booking.com advertised this property as one that includes breakfast with the room stay as many properties in Ptown do. I only discovered that breakfast was in fact not included only on my first night after I inquired with the restaurant staff about the breakfast hours. When I raised this issue with the blonde haired general manager, he proceeded to bruskly tell me that the hotel never serves breakfast and has never served breakfast in the 4 years he has worked there in spite of the full kitchen and restaurant guests have to walk past to reach their rooms; that booking.com posts whatever they like in property descriptions despite Pilgrim House repeatedly asking them to remove descriptors; and, that I should take it up with booking.com since I'm their guest and not Pilgrim House's guest. In fairness to Pilgrim House, when I reviewed the booking.com confirmation it read that there was no meal option with the room, so I'm not sure why the disconnect from on-screen property description and property filters. He also aggressively offered a refund and for me to leave...since it would be so simple to find another hotel on the Sunday night at the start of Carnival week. Overall, booking.com clearly messed up and/or misrepresented the property and he definitely handled the situation poorly and made it entirely uncomfortable.

The location, front desk check-in staff (I think his name was Eddie?), housekeeping, property cleanliness are all great. The building aesthetic and approach is also charming and that Cape Cod feel you want when in Ptown.

Stayed in August 2023

IKEA furniture very rickety. Rug very dirty - made my feet black. No coffee maker in room. No ice available. No phone in room or clock. Mold on grout in bathroom. 100.00 a day to park - outrageous

Location was excellent

Stayed in August 2023

Although they have parking it is not included so ask because lot was full and we had to park off site knowing this ahead of time would have been helpful!

Location is superb

Stayed in August 2023

Friendly and attentive staff! Plus “Miss Conception” is a MUST see! Her show is wonderful. She sings beautifully and takes you down a fun trip of fabulous cartoons and helps you remember what it was like to be a child. I highly recommend seeing her amazing talents!

Stayed in August 2023

The mangers attitude. The amenities that were promised were not included per our reservation. We were not pleased with the lack of professionalism by the management. He tried to blame everything on your company and refused to give a refund and I told him I would sue the Pilgrim House.

Nothing... We did not Stay there after we were told that they wanted $100.00 more for parking and 6 had requested free available parking via a text message. We were told that the Continental Breakfast was not included with our reservation which bbn was promised. After much back and forth with the Persnickety Manager, who was very rude and obnoxious he handed me a piece of paper with the amount that I paid saying he was refunding my money. My guest visiting from SanFrancisco refused to stay there and my M partner and I were also upset with the entire matter.

Stayed in July 2023

Easy check in, friendly staff, great location

Stayed in July 2023

Rooms were clean but need small updates. We had 2 joining rooms but no mirror in one.

Amazing location on Commercial St but away from noise and crowds. Staff was exceptional: Eddie, Sophie, Josh, Gio made our stay so very wonderful with the warmest of welcomes, great conversation and recommendations l.

Stayed in July 2023

Front desk avoided answering questions about pricing saying parking was “included” when in the fine print it is explicitly not included. They know it’s a soft scam too and that’s why the front desk claimed it was all included when we checked in because I could have parked in front of the hotel in a private lot for $70 less. They also did not charge the booking.com price up front although they later adjusted the price (minus the $100 parking fee which I’d have to take to court and it would be their word against mine.) Booking.com also just files these away and does not take any action with their partners to prevent this kind of behavior. It’s an irrelevant amount of money for anyone staying here but it’s the principle of being up front with your customers. Lesson learned.

Location is great, rooms are great, hotel bar was great but they were avoidant and dishonest by omission about charges and I didn’t demand an up front itemized list of the total price breakdown. Be aware they charge $100 for parking when there is a lot across the street that charges $30

Stayed in July 2023

Coffee? by Kevin help me with that

It is right in the center of commercial Street so that you can walk anywhere you want to go property is also clean and they have a really great and wonderful manager name Kevin Street she made my visit even better. He was  very accommodating, and  cares about his job

Stayed in June 2023

There is no isolation between the rooms, so you hear every shower or toilet from above or besite - its horrible!

Large rooms

Stayed in June 2023

It was very noisy in the room. Between the karaoke in the evenings and people in the room above us walking around (we could hear every step) for an hour in the early morning, it was difficult to get a good night sleep.

The location was perfect, the middle of where we wanted to be.

Stayed in February 2023

parking should be included and our ceiling leaked on our bed

close to things

Stayed in February 2023

There was no breakfast even though it was listed under amenities. There was a complimentary coffee machine in the room but there was no cups. We called the contact number around 8:00, we were told there was no breakfast and he wouldn't be in until 9:00 with cups. Going out for breakfast delayed our checkout time which was 10:00 (check out time is traditionally 11:00). While we were trying to get ready we got a call at 10:20 from Jeremy at front desk and was told there would be a $75.00 late checkout fee. (Jeremy could use a tutorial on how to handle dissatisfied customers) We should have been given a little leeway with check out time considering the breakfast misinformation.

clean comfortable room

Stayed in November 2022

errors can occur. we appreciated that they booked us in an other hotel but that wasn’t in the citycenter and we dere there in Womens week our choice for Pilgrim House was a very obvious LGBTQIA choice…

we would have loved to stay in Pilgrim House … but at arrival it seemed the weren’t expecting us ????

Stayed in October 2022

nothing

location and cleanliness

Stayed in July 2022

If it wasn't completely shut down. Unable to go into the water at all.

No breakfast. Sewer problem. No restraurants were open close to us and the hotel shut down bar and kitchen. Also had to ask for towels because they could not use the washers.

Stayed in August 2022

Excellent central location, walkable to virtually everything. There is a town beach across the street on the harbor. The ocean is a bike ride/car ride. This hotel is also one of the main entertainment venues in town so there is always something to see.

Stayed in August 2022

Apart from the room and the shows this hotel has nothing to offer and has lost its potential. There is no atmosphere, the lobby bar is not open, there is no breakfast and the staff is hardly attentive. For the price they charge you would expect a lot more at any hotel.

Spacious rooms and comfy beds. Great location.

Stayed in July 2022

that I had to pay extra for a coffee maker in my room. I looked online and it said there were keurigs. I would have brought my own had I known.

location,

Stayed in July 2022

We were very pleased with our stay.

Very clean room. Excellent location.

Stayed in July 2022

Smelly rooms and bed

Location

Stayed in June 2022

The pillows were VERY big and fluffy - not my typical choice and they were all identical, so a little tricky but not a big issue, we worked out a comfy sleeping situation.

We had a lovely stay and the staff were so helpful and welcoming! The in is tucked away off of Commercial Street to very calm for sleeping and lively spaces to sit outside in patio or upstairs patio. My boyfriend arrived later than me so they were so helpful in w during he had key and parking for east access. We will return for sure! Thank you to all the staff!

Stayed in June 2022

Location, view.

Stayed in June 2022

That I could not stay longer

The staff during my stay were pleasant and helpful

Stayed in May 2022

Manager

Nothing

Stayed in June 2022