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Reviews of The Westin San Jose 4 stars

302 South Market Street, San Jose, CA 95113, United States

#31 of 84 hotels in San Jose

Guests' Choice

Review score

Based on 366 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.4

  • Staff

    9.0

  • Value for money

    8.1

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 20 May 2024

    7.0
    Rooms nice and location was good. Prices a little high for me.
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    The hallway of our floor smelled like marijuana the entire time we were there.

    Location was good. Staff not super friendly. They came across as snobby.

    Stayed in May 2024

  • Reviewed: 13 April 2024

    9.0
    lol
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Location

    Convinces of where I was visiting

    Stayed in April 2024

  • Reviewed: 4 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Room was Clean and quiet and the bed was very comfortable.

    Stayed in March 2024

  • Reviewed: 3 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Guest room, 2 Double
    • Stayed 2 nights

    Just the size of the room, very small and tight quarters with two people. No room for luggage.

    I had an unfortunate incident and the entire hotel staff was extremely helpful! The room was nice, just a bit too small. However, the bed and bedding were very comfortable. I will definitely return when I visit the area again.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    The hotel smelled really good and the bed was comfy.
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    It was in the heart of downtown. Close to our favorite restaurant and close to everything.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    9.0
    Great stay!
    • Leisure trip
    • Solo traveller
    • Guest room, 2 Double
    • Stayed 1 night
    • Submitted via mobile

    Clean. Classy. Convenient to my destination. I lost something and my last hope was that I dropped it when I left my car at the valet. Went back and asked and they had found it and kept it!!!

    Stayed in February 2024

  • Reviewed: 29 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    The bathroom decor could be updated.

    Great location downtown. Great restaurant-“Whispers” was close by.

    Stayed in January 2024

  • Reviewed: 21 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    I checked in early and there were no rooms available. The manager was nice and called housekeeping and there was a king room available. I booked a queen. he said he was going to upgrade me. While the conversation was happening the young lady found a queen room and gave me the queen room instead. I felt and still feel the king should have been given to me as was promised by the manager. Since it was only one night I let it go, but probably should not have for costumer service reasons.

    Stayed in January 2024

  • Reviewed: 6 January 2024

    9.0
    The perfect place to stay in downtown San Jose
    • Leisure trip
    • Couple
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Rooms are a little bit small and I could hear some kind of fan blowing noise through out the night (I’m a light sleeper)

    This is an older hotel that is well kept with beautiful furnishings and a delicious restaurant and the perfect location.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    9.0
    Loved it!
    • Leisure trip
    • Couple
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Could have been cleaner overall (furniture mainly). Otherwise great!

    Bed and bathroom were solid!

    Stayed in January 2024

  • Reviewed: 30 December 2023

    9.0
    We loved this hotel!
    • Leisure trip
    • Family with young children
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Parking. There is a parking lot right across the street if you don't use valet so don't get swindled farther down the street. We walked a block w luggage cuz I'm too cheap to 50 per day for valet but saw parking lot right across the street after we paid a block away.

    Beautifully remodeled hotel that has been there a very long time. They remained true to the original model during remodel, I loved it.

    Stayed in December 2023

  • Reviewed: 27 November 2023

    9.0
    Wonderful experience overall. Would stay again.
    • Business trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Only a vending machine. No grab and go store.

    Location was perfect. Short walks to restaurants and attractions.

    Stayed in November 2023

  • Reviewed: 5 November 2023

    7.0
    It was a great place to stay, the staff are so nice and I would recommend friends and family to stay here when they’re i
    • Leisure trip
    • Couple
    • Guest room, 1 Queen
    • Stayed 2 nights
    • Submitted via mobile

    The bed was too soft and woke up with sore backs.

    The location to the restaurant and public transportation were walking distance.

    Stayed in October 2023

  • Reviewed: 31 October 2023

    8.0
    The parking is horrible and they charge 50$ to valet
    • Leisure trip
    • Couple
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Located

    Location

    Stayed in October 2023

  • Reviewed: 10 October 2023

    9.0
    Perfect
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 4 nights
    • Submitted via mobile

    It’s very stylish and attractive

    Stayed in October 2023

  • Reviewed: 4 October 2023

    7.0
    Loved the hotel. Accounting and the way they handled their finances was a little odd
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    We were charged three separate pending transactions for the one night stay even though our stay was pre paid through booking.com. I understand that hotels put a hood on your card while you’re there but three different holds that equal more than what we paid for the night. And on top of that we checked out of the hotel on a Saturday morning and Saturday evening of the same night they charged us another 170.00 that eventually they had to refund back to our card.

    The smell of the hotel Just walking in was great. Esthetically The hotel was beautiful. The location was great for that down town feel. Parking was convenient. The old feeling of the building was great.

    Stayed in September 2023

  • Reviewed: 24 September 2023

    8.0
    Good stay and value.
    • Leisure trip
    • Couple
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Location

    Stayed in September 2023

  • Reviewed: 21 September 2023

    7.0
    It was nice, but the cost of parking for two nights and noise from the trolley was a bit too much.
    • Business trip
    • Solo traveller
    • Guest Room, 1 King
    • Stayed 2 nights

    I enjoyed my stay at the hotel. I identified 3 drawbacks that would cause me to reconsider staying at the hotel. My room was situated with a view of the downtown trolley and the public transportation was very loud at night when I was trying to sleep. In the future, I would want a room situated away from the street. I found the cost of parking quite excessive for 2 nights and this decreased the value of the hotel for me. Lastly, the valet staff appeared overworked and understaffed leading to quite some time to receive my car, despite using the texting system on the ticket in advance.

    The location was convenient to several downtown attractions and the conference I attended at a nearby hotel. The room was clean and the housekeeping was outstanding.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    9.0
    Comfy quiet stay in beautiful building
    • Leisure trip
    • Solo traveller
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    No pool.

    Friendly staff, beautiful building, comfy bed, quiet, good location

    Stayed in September 2023

  • Reviewed: 13 September 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Guest Room, 1 King
    • Stayed 1 night

    Valet parking is very expensive, but there are a few public parking lots on the same block.

    Really comfortable room and quiet. The shower was lovely. Staff at the hotel and bar were very friendly.

    Stayed in August 2023

  • Reviewed: 11 September 2023

    9.0
    The staff is always friendly
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Beautiful, clean

    Stayed in August 2023

  • Reviewed: 14 August 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Guest Room, 1 King
    • Stayed 3 nights

    Parking situation not ideal and I wish there was an outside area.

    Beds were great which is the most important aspect for me, very comfortable and clean! Amazing location in downtown!

    Stayed in May 2023

  • Reviewed: 13 July 2023

    8.0
    Other than my one concern is was great!
    • Leisure trip
    • Couple
    • Guest Room, 1 King
    • Stayed 1 night
    • Submitted via mobile

    Not property but, My only concern is that I got charged twice and Yet no one has helped me resolve the issue.

    The valet parking

    Stayed in July 2023

  • Reviewed: 10 July 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Guest room, 1 Queen
    • Stayed 1 night
    • Submitted via mobile

    Parties in nearby room kept me up all night

    Great restaurant and bar

    Stayed in July 2023

Showing 1 – 25

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