302 South Market Street, San Jose, CA 95113, United States
#31 of 84 hotels in San Jose
Guests' ChoiceBased on 366 hotel reviews
8.2Cleanliness
8.8
Comfort
8.7
Location
9.0
Facilities
8.4
Staff
9.0
Value for money
8.1
Free WiFi
8.5
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End of dialog contentReviewed: 20 May 2024
Laura
United StatesThe hallway of our floor smelled like marijuana the entire time we were there.
Location was good. Staff not super friendly. They came across as snobby.
Stayed in May 2024
Reviewed: 13 April 2024
Latanya
United StatesLocation
Convinces of where I was visiting
Stayed in April 2024
Reviewed: 4 April 2024
Larry
United StatesRoom was Clean and quiet and the bed was very comfortable.
Stayed in March 2024
Reviewed: 3 April 2024
Jennifer
United StatesJust the size of the room, very small and tight quarters with two people. No room for luggage.
I had an unfortunate incident and the entire hotel staff was extremely helpful! The room was nice, just a bit too small. However, the bed and bedding were very comfortable. I will definitely return when I visit the area again.
Stayed in March 2024
Reviewed: 3 March 2024
Zenia
United StatesIt was in the heart of downtown. Close to our favorite restaurant and close to everything.
Stayed in March 2024
Reviewed: 26 February 2024
Kellie
United StatesClean. Classy. Convenient to my destination. I lost something and my last hope was that I dropped it when I left my car at the valet. Went back and asked and they had found it and kept it!!!
Stayed in February 2024
Reviewed: 29 January 2024
Mark
United StatesThe bathroom decor could be updated.
Great location downtown. Great restaurant-“Whispers” was close by.
Stayed in January 2024
Reviewed: 21 January 2024
Michelle
United StatesI checked in early and there were no rooms available. The manager was nice and called housekeeping and there was a king room available. I booked a queen. he said he was going to upgrade me. While the conversation was happening the young lady found a queen room and gave me the queen room instead. I felt and still feel the king should have been given to me as was promised by the manager. Since it was only one night I let it go, but probably should not have for costumer service reasons.
Stayed in January 2024
Reviewed: 6 January 2024
Tanya
United StatesRooms are a little bit small and I could hear some kind of fan blowing noise through out the night (I’m a light sleeper)
This is an older hotel that is well kept with beautiful furnishings and a delicious restaurant and the perfect location.
Stayed in December 2023
Reviewed: 2 January 2024
Bryan
United StatesCould have been cleaner overall (furniture mainly). Otherwise great!
Bed and bathroom were solid!
Stayed in January 2024
Reviewed: 30 December 2023
Rachel
United StatesParking. There is a parking lot right across the street if you don't use valet so don't get swindled farther down the street. We walked a block w luggage cuz I'm too cheap to 50 per day for valet but saw parking lot right across the street after we paid a block away.
Beautifully remodeled hotel that has been there a very long time. They remained true to the original model during remodel, I loved it.
Stayed in December 2023
Reviewed: 27 November 2023
Keith
United StatesOnly a vending machine. No grab and go store.
Location was perfect. Short walks to restaurants and attractions.
Stayed in November 2023
Reviewed: 5 November 2023
Veronica
United StatesThe bed was too soft and woke up with sore backs.
The location to the restaurant and public transportation were walking distance.
Stayed in October 2023
Reviewed: 31 October 2023
Tanya
United StatesLocated
Location
Stayed in October 2023
Reviewed: 10 October 2023
Alison
United KingdomIt’s very stylish and attractive
Stayed in October 2023
Reviewed: 4 October 2023
Alicia
United StatesWe were charged three separate pending transactions for the one night stay even though our stay was pre paid through booking.com. I understand that hotels put a hood on your card while you’re there but three different holds that equal more than what we paid for the night. And on top of that we checked out of the hotel on a Saturday morning and Saturday evening of the same night they charged us another 170.00 that eventually they had to refund back to our card.
The smell of the hotel Just walking in was great. Esthetically The hotel was beautiful. The location was great for that down town feel. Parking was convenient. The old feeling of the building was great.
Stayed in September 2023
Reviewed: 24 September 2023
Ed
United StatesLocation
Stayed in September 2023
Reviewed: 21 September 2023
Kayvon
United StatesI enjoyed my stay at the hotel. I identified 3 drawbacks that would cause me to reconsider staying at the hotel. My room was situated with a view of the downtown trolley and the public transportation was very loud at night when I was trying to sleep. In the future, I would want a room situated away from the street. I found the cost of parking quite excessive for 2 nights and this decreased the value of the hotel for me. Lastly, the valet staff appeared overworked and understaffed leading to quite some time to receive my car, despite using the texting system on the ticket in advance.
The location was convenient to several downtown attractions and the conference I attended at a nearby hotel. The room was clean and the housekeeping was outstanding.
Stayed in September 2023
Reviewed: 17 September 2023
Rose
United StatesNo pool.
Friendly staff, beautiful building, comfy bed, quiet, good location
Stayed in September 2023
Reviewed: 13 September 2023
Karen
United StatesValet parking is very expensive, but there are a few public parking lots on the same block.
Really comfortable room and quiet. The shower was lovely. Staff at the hotel and bar were very friendly.
Stayed in August 2023
Reviewed: 11 September 2023
Catherine
United StatesNothing
Beautiful, clean
Stayed in August 2023
Reviewed: 14 August 2023
Sara
United StatesParking situation not ideal and I wish there was an outside area.
Beds were great which is the most important aspect for me, very comfortable and clean! Amazing location in downtown!
Stayed in May 2023
Reviewed: 13 July 2023
Sandra
United StatesNot property but, My only concern is that I got charged twice and Yet no one has helped me resolve the issue.
The valet parking
Stayed in July 2023
Reviewed: 10 July 2023
Thomas
United StatesParties in nearby room kept me up all night
Great restaurant and bar
Stayed in July 2023
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