1960 Ostrems Way, Serrano Village, CA 92407, United States
#1 of 1 hotels in Serrano Village
Guests' ChoiceBased on 1521 hotel reviews
5.8Cleanliness
6.4
Comfort
6.4
Location
6.7
Facilities
6.2
Staff
7.0
Value for money
6.4
Free WiFi
7.3
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End of dialog contentReviewed: 12 February 2023
Ambur
United StatesIt have to many bugs and the room needs to be sprayed
The area is very nice and lots of room .
Stayed in February 2023
Reviewed: 6 February 2023
Chase
United StatesI seen two(2) roaches.
Next to a freeway.
Stayed in February 2023
Reviewed: 11 January 2023
Allybearrr
United StatesMy key was deactivated while I was still staying there ans I had to walk all the way back down with my groceries. Also, there was a homeless man sleeping on a mattress outside my door. I notified staff and he was there the next night.
Wasn't bothered. I prefer that. They wait til you check out to clean.
Stayed in January 2023
Reviewed: 7 January 2023
Guadalupe
United Statesstaff was rude and charge me late fee and didn’t return me charge at all
rooms are comfortable
Stayed in January 2023
Reviewed: 13 November 2022
Georgina
United Statesto me people walking around late @ night & early morning. didn’t like I had to pay extra to check in a couple hours early especially coming from out of state.
by the freeway
Stayed in November 2022
Reviewed: 11 November 2022
Joy
United Statessmell, smoke everywhere and didn’t feel safe!
location
Stayed in November 2022
Reviewed: 5 November 2022
Neil
United Stateshomeless and people lingering on property and hanging out on stairs
location
Stayed in November 2022
Reviewed: 1 November 2022
George
United Statestoo many people hanging out around the property.
way too expensive.
Stayed in September 2022
Reviewed: 24 October 2022
Tania
United Statesit smell bad our sheet had burn marks
nothing
Stayed in October 2022
Reviewed: 5 October 2022
Martinez
United StatesStill waiting for my deposit back
Stayed in October 2022
Reviewed: 15 September 2022
Stephanie
United Statesinsect problem high price washing machine and dryer
close to stores and park well lit had access to elevator understanding staff to individuals needs/concerns
Stayed in September 2022
Reviewed: 2 September 2022
Kianna
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 18 August 2022
Karina
United Statesroaches on the bed and crawling around
location
Stayed in August 2022
Reviewed: 22 July 2022
Dasia
United StatesDidn't like the dirty restroom that I cleaned myself, the location due to all of the people that linger and hang out around there. Didn't like that I had noisy people on the floor above me and the staff didn't accommodate or do anything about it.
I liked the king size bed
Stayed in June 2022
Reviewed: 8 July 2022
Linda
United Statesno tv remote
Stayed in July 2022
Reviewed: 6 July 2022
Susan
United StatesThe refrigerator kept making a really loud annoying sound all night. Some guests their are really inconsiderate of other guests by being loud ☹️ and the bathroom door couldn't close at all. It was ok being that I was a solo traveler, but if I would of had someone else there with me it would of been really awkward to use the bathroom.
The bed was really comfy and clean
Stayed in July 2022
Reviewed: 1 July 2022
Brenda
United StatesThe rooms are not that clean That’s probably one of the biggest issues there …they tell you to deposit The $50 but in reality you shouldn’t have to because of all the diriness the beds are really squeaky and broken down there’s a lot of maintenance that need to be done the microwaves are disgusting
for the price you pay you expect a little more
Stayed in July 2022
Reviewed: 30 June 2022
Ova
United Stateslights right outside window to briight at night , corner room 332.
location
Stayed in June 2022
Reviewed: 29 June 2022
Monica
United StatesRoaches in the room
Stayed in June 2022
Reviewed: 13 June 2022
Manuel
United StatesNo hot water
Stayed in June 2022
Reviewed: 12 June 2022
Karen
United Statesit was kinda scary but it’s a motel 6 wasn’t expecting the Marriott
the staff , the locks on the door and the super cute dog “bear” that hangs out on the property
Stayed in June 2022
Reviewed: 30 May 2022
Rashae
United Statesroom was dirty.. dead bugs on the floors …bathroom shower was dirty …dirty towels. sheets were dirty…. people smoking drugs on stairs
nothing
Stayed in May 2022
Reviewed: 25 May 2022
Brenda
United StatesI didn't like how the prices fluctuate between 80 to 250 a night
I didn't like how the prices fluctuate between 80 to 250 a night
Stayed in April 2022
Reviewed: 16 April 2022
Joseph
United StatesIt'd been almost two months and they still haven't refunded one of my security deposits there was two of them I've only received one for 50$ they still owe me 50$
Stayed in February 2022
Reviewed: 14 April 2022
Joshua
United StatesThere wasnt a microwave in the room
That walmart and the gas station is across the street
Stayed in April 2022
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