1960 Ostrems Way, Serrano Village, CA 92407, United States
#1 of 1 hotels in Serrano Village
Guests' ChoiceBased on 1534 hotel reviews
5.8Cleanliness
6.4
Comfort
6.4
Location
6.7
Facilities
6.2
Staff
7.0
Value for money
6.4
Free WiFi
7.3
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End of dialog contentReviewed: 8 June 2024
Leka
United StatesDirty unmopped floor, Key card didn’t work twice, had to get it fixed 2 from the 3rd floor!!!
Remolded
Stayed in June 2024
Reviewed: 7 June 2024
Carey
United States$60 cash only deposit. On booking ssite this was ever mentioned. Usually deposits would be made to your card, and given back when your stay was over, and no damage to the room seen. I luckily had that much cash, but many have had to even run to an ATM...this 👮 policy should be changed!
Our room was very clean, just the basics we needed. We just stayed there to be close to Loma Linda hospitsl for appts and procedure. Worked out well!! The staff were very accomodating to our needs.No loud commotion, or disruptions, which sometimes you put up with in a motel stay.
Stayed in June 2024
Reviewed: 4 June 2024
Gonzalez
United StatesThere was quite a lot of hair from the people before, along with just little pieces of rubbish stuck to the fabrics of the blankets.
I like that it was close to a family members house.
Stayed in May 2024
Reviewed: 2 June 2024
Terrill
United StatesRoom wasn't very tidy or clean a lot of things were messed up overlooked during the cleaning refrigerator wasn't cleaned out had spoiled food left over towels were spotted and stained shower wasn't too clean
Nearby fast food outlets shopping center strip malls bus lines freeways
Stayed in June 2024
Reviewed: 1 June 2024
Partida
United StatesThe area was surrounded by several homeless individuals that were very belligerent and the pool was closed which i was really looking forward to, there was also a couple hours during the morning and afternoon that workers were power washing the stairs while i was trying to sleep as my work was at night.
It was close to work
Stayed in May 2024
Reviewed: 31 May 2024
David
United KingdomPeople on the balcony shouting and yelling at each other
Fridge in the room and bigger than expected
Stayed in May 2024
Reviewed: 21 May 2024
Ryan
United StatesThe newly renovated rooms were aesthetically good. However the rooms had dirt that came from renovation. I would advise a good sweep and wipe to the surfaces to make it cleaner for guests.
Staff was very accomodating. Lia was good in problem solving the issue I had with the first room where the aircon could not turn on..She moved me to another room at ensured that the facilities were working.
Stayed in May 2024
Reviewed: 17 May 2024
Tom
United StatesEasy booking, easy check in, easy check out. Clean and good for the price.
Stayed in May 2024
Reviewed: 24 April 2024
Carlos
United StatesNoisy during the day due to remodeling
Cash deposit
Stayed in April 2024
Reviewed: 23 April 2024
Robinson
United StatesEverything
Stayed in February 2024
Reviewed: 18 April 2024
Perez
United StatesPrices are to high for one day.
What breakfast? Coffee was good.
Stayed in March 2024
Reviewed: 12 April 2024
Key
United StatesHospitality
Clean
Stayed in April 2024
Reviewed: 9 April 2024
Mary
United Statesold
cheap
Stayed in April 2024
Reviewed: 5 April 2024
Hunt
United StatesEverything
None
Stayed in April 2024
Reviewed: 3 April 2024
Aguayo
United StatesNo breakfast
No breakfast
Stayed in March 2024
Reviewed: 2 April 2024
Tracey
United StatesMicrowave not in more areas. Some bathroom needs repair.
Nice 👍 location , customer service, clean , friendly service from all staff , microwave in 3 extra locations or rooms needed .
Stayed in March 2024
Reviewed: 26 March 2024
Frank
United StatesSmells like urine and homeless.
This hotel is very bad. A lot of homeless living on or around the property. You have to give them a $55 cash only deposit to hold a room. The room smelled like urine.
Stayed in March 2024
Reviewed: 25 March 2024
Stacey
United StatesThey ask for a $55 deposit and it must be cash but they don’t have change for you so you give them $60 and when they decide to keep your deposit they keep it all not just the $55
Stayed in March 2024
Reviewed: 15 March 2024
Darlene
United StatesBad area, with people in the parking lot begging for money to get a room; It smells like Skid row; Only 1 microwave that's kept outside and dirty; Cockroaches for pet friends in your room; Pet-friendly watch out for dog shit on the floor; Tagging on walls, Uncomfortable bed I could feel the springs; The shower is so tiny and sprays water all over the place; There's construction going on so expect loud banging early in the morning.
The price
Stayed in March 2024
Reviewed: 14 March 2024
Mojarro
United StatesThe wifi didn't work, neither did the air conditioning.
It was a clean room, nice parking, comfortable bed.
Stayed in February 2024
Reviewed: 27 February 2024
M
United Statesthe deposit check. I never checked in my room. they offered $50 but not a couple of dollar less.
I could not rent my room because I did not have all the $55 deposit. Upset and Raged
Stayed in February 2024
Reviewed: 24 February 2024
Michael
United StatesI checked out tuesday, Feb. 20th and might have left my prescription glasses in room #214. I've called the motel multiple times to check but no one answered the phone.
Having privacy as needed
Stayed in February 2024
Reviewed: 23 February 2024
M
United StatesThe sheets smelled like mens BO(body odor)(could not sleep underneath the blankets/sheets. The phone did not work at all(so you cannot call for delivery but advertised on key card), no clock in room, Lightbulb on outside of room flashing all day/night(i think this has been like this for years 5+), could be cleaner towels, no other special accommodations or specialties(no lotion shampoo nothing else besides soap) or anything to request, real basic, but ok if you like the costs more, torn up furniture; outdated. Loud noise outside, from other guests, when i first came in and at times.
plenty of channels on tv, can be not bad for costs or price, but not everytime. still relatively alright if your not expecting high expectations. good for just coming through.
Stayed in February 2024
Reviewed: 23 February 2024
Nancy
United StatesAlot of construction going on so ammunition limited
Good stay
Stayed in February 2024
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