The neighbourhood was a bit dodgy and upon check in I felt like we were being scrutinised. Understandably so because I feel this neighbourhood is one of the worst in crime in the San Jose area. I was a bit surprised when I was asked why we booked at a third party site instead of directly with the property or with IHG, I did respond that it was simply a matter of price. Then they went into a spiel about points and how valuable they are and everything they can do for you to which I responded I've rarely received anything nice using hotel points; however I do appreciate having status just because of my overall stays so I'm treated like a frequent guest which I am. If that situation were to change I would probably not stay at IHG any longer.

The bed was comfortable and everything worked in the room it was also quiet which was nice. We really enjoyed the breakfast because I absolutely hate sausage but I love bacon and my partner is the opposite. It was nice to have both selections at breakfast so we could both have breakfast meet. The person running the breakfast buffet was delightful and extremely diligent.

Stayed in April 2024

I need q receipt

Stayed in April 2024

The restaurant it was closed on our arrival at 7 we we’re hungry had to order door dash. Poor service from them the front desk was extremely helpful

Very nice hotel. Very clean and comfortable. The front desk crew was very attentive and courteous

Stayed in March 2024

It was within 5 min of my conference. Everything was comfortable & clean.

Stayed in October 2023

Staff/ Presentation

Stayed in October 2023

No refrigerator in room No streaming TV

Stayed in October 2023

Having to pay to park in the parking lot overnight

Close to the location of our venue

Stayed in October 2023

THE SHUTTLE SERVICE. YOU CONTRACT OUT WITH JOY AND THEN DRIVER WAS VERY THREATENING AND CURT. IT WAS SCARY. WE SHUTTLED TO THE HOTEL, BUT TOOK AN UBER TO THE AIRPORT. THIS MAN SHOULD BE FIRED.

The room was clean. What I lacked was a wall mirror to apply make up. Missed that greatly. Had a cocktail at the bar with family and the bartender was very nice.

Stayed in September 2023

No slippers Shower water going out even with curtain closed Used roll - not replaced with new

Comfy beds and temperature Microwave Dove toiletries

Stayed in August 2023

I got in the hotel, and they said I was not booked there. They could not find my reservation. I was told to go to another Holiday Inn in San Jose. I got to the other Holiday Inn, and the clerk told me that I was not booked there and that I was not the first person that day with that problem. When I got back to the hotel, they said that the booking had just arrived. While waiting for the room in the lounge, there was a party extremely noisy. After a long flight and all the trouble of going up and down in San Jose, I was exposed to a session of torture!

Good instalations.

Stayed in August 2023

Only drawback was I asked for a 4:15 AM wake up call to catch my flight. The person receiving the call repeated it back to me. Of course I set my own alarm as well. I had only been asleep for about two hours when the wake up call arrived at 1:15 AM. Then it took me a while to fall back to sleep. So I ended up with only about five hours of sleep before my flight. And of course at 4:15 I called and come through.

Stayed in July 2023

That the third party rate that I was offered was not reflected in your computer.

The concierge helped us because I had a different rate than what was on your computer.

Stayed in July 2023

Some other people who were staying in the hotel were putting their kids' diapers by our door. Another thing I still had to pay for parking. When they weren't supposed to charge.

The stay was confervale.

Stayed in July 2023

Hallways appear to be a bit dated but the rest of the hotel certainly is not.

Room was large and the bed very comfortable. All staff were very kind and helpful. Onsite restaurant/bar is also a nice amenity as well as the 24 hr self checkout market that had a variety of necessities, snacks, beer & wine available for purchase. Would stay again if in the area!

Stayed in July 2023

Access

All

Stayed in June 2023

The neighborhood is scaring in the night.

Free shuttle to and from SJC airport. Good value. Check out time is 12 pm.

Stayed in July 2023

Nothing

Nice hotel

Stayed in July 2023

There not toothpaste

I’m not eat there.

Stayed in June 2023

terrible check in. When I arrived, there were six people in front of me, 45 minutes I got to check in. They we’re experiencing some computer problems. There was some additional staff in the area, but none of them offered to help

good clean rooms that well quiet and comfortable

Stayed in May 2023

bed

Stayed in May 2023

in a bad neighborhood and had to pay for basic parking lot, not a garage parking lot! $15 ridiculous

it was nice, location to concert was great but neighborhood looked bad

Stayed in April 2023

having to pay for parking

clean

Stayed in April 2023

homeless man behind our room

close to the airport

Stayed in April 2023

toilet too short and small, body wash bottle in shower was empty

comfy bed, roomy room, good TV, great restaurants

Stayed in April 2023