ice machine did that work on the 23 floor and when i call couple of day for our room i made changes so we would not have problem our cards where looked out of our room I have to go down and get new ones by they we were really tired and and did not know what was happing to our keys but even with this in canines they were really nice and help me but this was something I talked about that i did not wanted to happed in our stay because I knew that we were going to be tired .

I liked everything it was berry clean and organize and love that their was something for everyone .

Stayed in March 2024

The restaurant is basically an adjunct to the bar - doesn’t feel like a restaurant at all.

The property is stylish and the rooms comfortable.

Stayed in March 2024

I did not like that I had to one hour for my room to be ready and the customer service was not welcoming

Very clean

Stayed in November 2023

earlier check in time

good ands i recommend it.

Stayed in August 2023

No one answered the phone when I tried calling to request my car.

The jacuzzi was relaxing.

Stayed in April 2023

Over priced. No room service. Restaurant and bar menu nothing special.

Clean and convenient. it is next to the light rail. Staff was wonderful

Stayed in January 2023

Hot tub wasn’t working but manager made things right.

The front desk was great and so was the manager on duty today on 2/12/2023 at 11:39 am.

Stayed in February 2023

parking was difficult and expensive

Excellent location to entertainment and facilities

Stayed in December 2022

nothing

it was well maintained and clean. they comped us an upgrade to club level which had its own little lounge with free beverages, breakfast, and hot snacks through out the day.

Stayed in November 2022

It’s very expensive and the furniture looked old so i expected to look nicer.

Location is great! Check in was very fast and front desk was really nice.

Stayed in October 2022

Had to pay for any kind of wifi, I was surprised they didn't have a slow free option...

All staff we interacted with were very friendly and helpful!

Stayed in August 2022

staff was rude and not very accommodating.

was fine. no fuss and good location to where our event was. but no personality to the space or rooms so was kinda ho-hum.

Stayed in May 2022

The bed was not good

Stayed in July 2022

the property was great except for the beds. Just horrible cheap mattresses and old. the entire mattress moved when you moved. i couldn’t sleep. woke up with back pain.

pool area and restaurants

Stayed in June 2022

Valet brought me the wrong car twice. It was very not cool.

Everything was great! Staff was super understandable.

Stayed in May 2022

breakfast items were not appealing.

friendly staff from valet parking to check in and maid service.

Stayed in April 2022

There were two nights that had false fire alarms that went off at 3am and 5 am in the morning , during the 4 nights i was there . getting out of bed and throwing on some clothes to run down the stairs in the middle of the night doesnt make for a well rested stay. o

breakfast was good, but needs a little more variety. a hot oatmeal dish would be a good addition , Also,roasted potatoes on the american 2 egg breakfast would be great - they had that on the two egg breakfast in Marriott Seattle Waterfront and they were fantastic

Stayed in March 2022

Good downtown location but parking is costly

Stayed in October 2021

Check in Service can be better.

The room is clean

Stayed in January 2022

I booked for a king bed and when I checked in , the only choices they gave me is 2 queen beds

always like this place conveniently located in downtown SJ

Stayed in December 2021

The bar had limited cocktail drink choices.

Didn’t have breakfast. Our venue was located across from the hotel which was excellent.

Stayed in December 2021

My niece and her husband were checking In Thursday afternoon when a flight crew jumped ahead of them and were attended to by your staff. Additional flight crew apparently then joined the initial crew and were also provided service before my niece and her husband. They said it should have been readily apparent they we’re waiting to check in and the desk staff apparently made no attempt to ask the flight crew staff that they needed to wait their turn. Please let me know if what I described is somehow acceptable to your company.

It is a nice hotel

Stayed in November 2021

The amenities were not as I remembered. Very average. Very disappointed that the Marriott is charging for late checkout! This is the first time we have seen this lack of customer service. This has always been a customer courtesy especially, in other hotels, if it was available due to occupancy. Very disappointed! Also having breakfast available only in in until 9:00 AM when check out is 12:00 PM is also very disappointing! We had to go elsewhere for breakfast. Very inconvenient!

It was located where we wanted. The staff were pleasant.

Stayed in November 2021

the bars close to early on a Friday and our remote for the tv needed batteries.

close to the civic center

Stayed in November 2021