1255 20th Street, Santa Monica, Los Angeles, CA 90404, United States
#53 of 386 hotels in Los Angeles
Guests' ChoiceBased on 349 hotel reviews
8.6Cleanliness
9.1
Comfort
9.2
Location
8.7
Facilities
8.8
Staff
9.0
Value for money
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 29 May 2024
Jonathan
United Statesnothing
Everything
Stayed in May 2024
Reviewed: 21 May 2024
Stefania
ItalyLarge room and location
Stayed in April 2024
Reviewed: 6 May 2024
Roger
United StatesProximity to to restaurants, shopping and the ocean
Stayed in April 2024
Reviewed: 1 May 2024
Eileen
United StatesNo on site restaurant.
Everything
Stayed in April 2024
Reviewed: 8 April 2024
Vincent
FranceAC very noisy, window too small
Room size, location
Stayed in April 2024
Reviewed: 3 March 2024
Michelle
United StatesBreakfast is not full scale. The phone charger in the room was not very strong and took a long time to charge. There were no extra blankets in the room, so we had to call for that.
Room was very upscale and comfortable, quiet and elegant. Location is great, Santa Monica is such a great place to stay in LA. The lobby and sitting/dining areas were elegant and beautiful. It was a rainy weekend but the hotel felt cozy and offered umbrellas when we ventured out, called taxis and was very helpful. There was underground parking for guests which was very convenient. We loved the Tesla hotel shuttle that drove us to our venue and back. Excellent service.
Stayed in March 2024
Reviewed: 20 February 2024
Erik
Bahamasquite a long way from the beach but we knew that beforehand
super relaxed vibe in the hotel, liked the happy hour when all guest can have a free drink at the bar area. nice area to walk and bike around.
Stayed in December 2023
Reviewed: 16 February 2024
Jillian
United StatesVery pleasant stay. The staff was very nice and the room was comfortable and clean.
Stayed in February 2024
Reviewed: 4 February 2024
Andreia
SwitzerlandI absolutely loved the bathrobes and the white noise machine. I had really the best night of sleep. The location is very good, a bit away from the “centre”, but it’s easy to reach by car.
Stayed in December 2023
Reviewed: 21 January 2024
Reyes
United StatesEverything was really nice
Stayed in January 2024
Reviewed: 21 January 2024
Chris
AustraliaAC was a bit noisy and tea & coffee was not provided in the room - these could be had on the lobby level 24/7.
We had a 4th floor room with a balcony, it was spacious and included WiFi, unlike some brand hotels.
Stayed in January 2024
Reviewed: 2 January 2024
Patricia
United StatesMy breakfast was adjusted to my needs. The menu is limited, very LA. But with small facilities it should work for most people. The service was great.
Stayed in December 2023
Reviewed: 16 December 2023
Ezekiel
United StatesTerrace views are legit. Some places advertise balcony or terrace, and you're outside staring at a wall, not here.
Stayed in September 2023
Reviewed: 23 October 2023
Matthew
United StatesFriendly staff, comfortable bed, nice lobby and delicious breakfast. Great location.
Stayed in October 2023
Reviewed: 22 October 2023
Chiara
ItalyHad to pay the parking. If you are a guest of the hotel, park must be included in the price. But this is so in Santa Monica….
Very Good Location, Perfect solution if you are in Santa Monica. Staff tried to help and solve every request. Highly Recommended.
Stayed in September 2023
Reviewed: 27 September 2023
Amber
United StatesHonestly, there wasn’t anything I didn’t like
Great location. Nice neighborhood! Very clean grounds inside and out! The decor inside the lobby, dinning area, library, outdoor lounge… all of it was gorgeous! Every single staff member I dealt with or even walked passed was so welcoming and was nicely greeted! Nick, Brandon were very hospitable! The driver Enrique was just the sweetest! Everyone was nicely dressed as well! It was a GREAT stay! I will most def stay again and recommend to anyone going to that area!
Stayed in September 2023
Reviewed: 18 September 2023
Marina
RussiaThe windows of my room faced the wall of another building, right under the windows is a garbage dump. Bad odor if you open the window and at night people loudly rake the dumpster. Creepy .
Good location, cozy atmosphere, friendly staff. Early check-in. Thank you very much
Stayed in September 2023
Reviewed: 28 August 2023
Sandra
SwitzerlandAt check-in we were told that the Ambrose Hotel is a "Green Hotel" and therefore the rooms are cleaned only every three days. However, we can tell the staff when we need fresh towels. A little disappointing for the rather high price. On booking.com we chose Traditional Studio with king size bed, 30m2 with patio/veranda and walk-in shower. Unfortunately, the pictures and description from booking.com did not match the room we received (Traditional Studio). We had a bathtub instead of walk-in-shower and a super small balcony where barely two chairs fit. At the reception we were told that the pictures from booking.com are not correct.
The room and bathroom was large. Quiet location, with the window closed. Good Wi-Fi access. Free aperitif and Tesla service are a good idea. Nice ambience, secure underground parking. Very good location.
Stayed in August 2023
Reviewed: 28 August 2023
Hannah
United Kingdomnothing
Calm, welcoming and comfortable. Reception staff were great. loved the extras: drinks, bikes, tesla service.
Stayed in August 2023
Reviewed: 27 August 2023
Eric
United StatesNo pool
Didn’t have it
Stayed in August 2023
Reviewed: 26 August 2023
Richard
United Kingdomgreat hotel, with lovely staff
Stayed in August 2023
Reviewed: 21 August 2023
Sharon
United KingdomAbsolutely nothing - it is fantastic !
We loved everything about the property. The hotel is small (rooms are a good size) and beautifully decorated giving it a cosy and European feel. It is in a quiet / peaceful location and opposite a lovely coffee shop and close to restaurants. Complimentary bikes. Only $10/15 Uber to the Pier. Alternatively hotel offers courtesy Tesler journey between 11am-8pm. There is also a gym.
Stayed in August 2023
Reviewed: 18 August 2023
Szymon
PolandSmall things to improve, we have family room for 4 people, but only two glasses, two bottles of water, two bathrobes in it. Room service once per 3 days that is fine, but no equipment to dry your towels. After 2 days they just started stinking. The reception staff should be more friendly when you check in as usually in 4 stars hotels. We were explained all details about the hotel in 1 minute quick speech :)
Very nice room, not too big hotel in which you feel really nice, close to the beach (around 25 min walk), good cosmetics in bathroom, sustainable policy, we were happy to stay there.
Stayed in August 2023
Reviewed: 16 August 2023
Emma
United KingdomNothing to add.
The staff - so friendly and helpful The rooms Facilities The Tesla drop off and pick up The patio area The happy hour The gym Tarting across the street.
Stayed in August 2023
Mattersburg, Austria
Le Malzieu-Ville, France
Stalós, Greece
Kagoshima, Japan
Lima, Peru
Seoul, South Korea
Queenstown, New Zealand
Paris, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content