such a beautiful hotel!

Stayed in October 2021

Dinner was just ok.

The day my sister and I spent by the pool was perfect. The blueberry lemon pancakes are ridiculously delicious. The property is the most beautiful in LA.

Stayed in August 2021

See above

It’s got Very cool interior design and the staff is excellent. The room I stayed in was so unique I couldn’t wait to show it off to my friends! The only “complaint” I had was the bottle of wine that they gifted me was mediocre at best.

Stayed in June 2021

Some of the rooms are a bit small and dark.

Lots of great spaces to work or gather, great on site food options and well-designed rooms. The location is central yet quiet. Nice hotel for events or a company get together.

Stayed in June 2021

Our room was a little faded - holes in the blackout curtains.

Great architecture and design

Stayed in May 2024

The room was still occupied by another guest when we opened the door… unacceptable

Stayed in February 2024

Queen bedrooms are in an old building, the Booking ads shows only the new building Design of the room

design of the hotel location fast check in nice staff and service

Stayed in April 2024

There was a strike. Noise started at 7 am and ended at 10 pm.

Stayed in March 2024

The very small rooms

The design aesthetic

Stayed in January 2024

70 usd a day for parking is a joke.

Beds and room facilities are nice

Stayed in January 2024

Check in counter is overly busy and crowded and is often difficult to get assistance. The in room dining + surcharge is excessively overpriced especially in comparison to tier 1 (four seasons, ritz, etc.) 5 star hotels. Finally, there happened to be a wedding on my arrival (which staff failed to mention to me) making it incredibly difficult to get some rest. The lack of insulation was a major issue throughout my stay. Also, very young unprofessional staff, lacks the quality/caliber of a five star hotel.

The decor and aesthetic.

Stayed in October 2023

Thick layer of dust on bed board Hotel try to charge extra fees e.g sudden minibar expenses, forced to do valet parking else you need to do street parking Housekeeping not trained to communicate basics in English. For a hotel with these price points low value for money.

Location is ok

Stayed in October 2023

The Check In was totally chaotic - far too many people, far few staff. I was sent to the wrong building, with the wrong keys. The waiting staff, with the exception of the bartenders were absolutely appalling, they could not have given a toss about the guests - on their phones, chatting with each other while people waiting. Not a care in the world. FAR too expensive for such dismissive service.

The design is contemporary and very relaxed. The cocktail bar staff absolutely lovely. The Check In Manager was sensational esp as she had to recover for appalling service

Stayed in July 2023

Chic/Design forward - service and hospitality let it down relative to the aesthetic.

Design

Stayed in May 2023

staff are rude

amazing design and lovely rooms

Stayed in May 2023

mind blowing curation of furniture and artefacts decorate the common areas of the property

Stayed in May 2023

the rooms were unacceptably noisy with loud traffic noise & doors slamming in the corridor

Stayed in April 2023

the hot water wasn’t working in my room

amazing spa, really great treatment

Stayed in April 2023

The room looks pretty old. It has central control system, but you will have to turn off lamps manually. There are three lamps in my room and i had to leave the bed to turn them all off. The place they put toilet paper is behind the toilet, which is very inconvenient to use. I made seven phone call, spend a whole hour to make the in room dining order. No one in the in room dining Team picked my phone calls. A stuff worked on the front desk promised me that he will call me back but he didn't. I waited for half hour and then called the front desk again. The problem was finally solved. However, considering this is a five star hotel with such expensive price, the Service is unexpectedly terrible. The five percent Health care charge is more expensive compared to many Michelin restaurant. The address showing on the Booking is not the entrance of the hotel. It is like a maze. There are many stairs. Moving with a luggage by your own to find the entrance is an unpleasant experience.

It looks fancy at the cafe. Staffs are kind.

Stayed in March 2023

Cleaning and room Dining

Stayed in March 2023

Upon check in . The room was not ready at 4pm check in is at 3. After finally checked in . I noticed the switches on the wall by the bed doesn’t work . So you can’t turn off the lights or close the curtain. You have to walk to the ones by the door to do that. . I left the room around 8am and was back by 4pm . The room wasn’t cleaned. I called downstair and they send someone but I was in rush to get ready for dinner . All the in room products are weak . But staff are friendly .

Stayed in February 2023

no heating in the bathroom we had a dirty glass with toothpaste

interior good food

Stayed in December 2022

prices mainly plus I thought it was very boring.

nice but a bit over the top for price for what you got .

Stayed in December 2022

The check-in staff is not very efficient (we were to have a speaker in our room and we never had it, even in asking everyday for three days, problems with payment and no solutions, asked for restaurant reservations that were never made ...). The pool is too small and you never get a place.

A beautifully designed place, with great restaurants and bar. Food and cocktails are very good, fresh and creative. great ambiance and music. And the staff there is welcoming and helpful. The partner spa is gorgeous (such a good body massage !).

Stayed in May 2022

too much people from outside and need to book table

address and design

Stayed in February 2022