It was run down and died cock roaches in bathroom and wall falling apart

Location and staff bed was nice

Stayed in May 2024

My room had roaches and the hotel could really use an upgrade.

I really enjoyed the location and the pricing. Very convenient for a weekend trip.

Stayed in April 2024

Didn't have an ice machine close to our room!!

It had 2 heated pools!

Stayed in May 2024

The room had roaches and the rooms smell damp

The price and location

Stayed in April 2024

None of the amenities were available except the pool which closed early every night. Never enough towels, bed was broken, needed to change rooms due to the ac leaking and ruining our stuff, beds very uncomfortable with no fitted sheets

Location was pretty good

Stayed in May 2024

There was no pool at the property that you was aloud in and because of this we left two days early they should let you know in advance if you can use the the things advertised

Stayed in April 2024

Didn't have breakfast location was great took almost an hour to check in which took our time away to enjoy any pool time or other activities Ice was hard to find most machines were not there decent for the price but could do better

Stayed in April 2024

Short beds and the doors that had to be slammed exceptionally hard just to get it shut

Location

Stayed in March 2024

Bathroom wall and floor dirty, mostly behind door and dressing room floor had dirt and grass on it. We have stayed here different times and never was like this. House keeping is going downhill it seems.

Stayed in April 2024

Facilidades viejas , sucias, cucarachas, also a little frog in the bathroom

Price, location

Stayed in March 2024

They need to update rooms every year, not rent out to anyone just wandering around facilities. Just not a family setting for me

Stayed in March 2024

The pool bar and cafe were not open on the weekends like it said in the welcome email so we had to change our evening plans a couple nights to leave the property rather then stay and swim and have adult beverages

The room had a bonus bed that we weren’t accounting for which was perfect because the kids didn’t have to share a base which saved some bed time commotion.

Stayed in March 2024

It took over an hour to check in and we are over 60 y/o's and only stayed 1 night and were placed on the 2nd floor with no elevator.

The room was spacious.

Stayed in March 2024

Ice machine was signs indicating where ice machine are located and when u go there's no ice machine in sight, come to find out there's one ice machine located akk way in front. Which is extremely inconvenient considering we were all way in way back last building so was little walk to get all the way up front especially for ice machine which would be at least every other building of not every building which I believe is considered feasible.

Could've been better kept with cleanliness & upgraded furniture the desk seemed to be falling apart due to wear an tare from being round for sometime!!

Stayed in March 2024

The ac didn't blow high. There was trash on the ground

Location is great. Bed was a little broken. Room was great size. Ac didn't blow very hard even on high .

Stayed in March 2024

Check it no pool side bar which was advertised.

Close to old town

Stayed in February 2024

Need to get that moisture smell out of the rooms

The view was beautiful of the poolside view but one of the staffs was not professional he was try to start a fight with me and I told him I didn’t know who he is cause im not from around here

Stayed in March 2024

Nasty mean employees took 2 days to get towels and no dpap no house keeping got longe stays no restaurants like advertised .

They have no breakfast or restaurants here as advertised it took 3.6 hrs to check in at 230 am in annually hot my room after standing in line that long couple staff were nice the rest are nasty mean ladies

Stayed in March 2024

No coffee maker in room, had to call front desk for it and didn't get it till the next day, kids room TV wouldn't work called to have fixed never got fixed. The restaurants and snack bar at hotel were not opened.

It was close to a bunch of stores and old town and restaurants

Stayed in March 2024

Cleaning

Location

Stayed in March 2024

We had to wait over one hour to check in because the staff took so long with all the people there, even though we came there at night. The first room we got was dirty, the door did not close that well and the toilet was running all the time. We got a new room that was better and not as smelly.

It was close to all the amusement parks

Stayed in February 2024

Long wait to check in , was given a dirty room , had to come back around with two kids under 3 and get another room after waiting 30 minutes to check In

The location somewhat , was not far from our destination

Stayed in March 2024

Our room was outdated and dirty. The door stuck and it was hard to exit easily. One of the beds was super hard and leaned to one side. . (There was a musty smell and the ac unit was full of dust. None of the restaurant facilities were open the whole weekend.

The location

Stayed in March 2024

Room was dirty. Said there was coffee machine in room but there wasnt. Door didnt close properly unless it was slammed. Air didnt work at all. Very hot. Shower leaked so made floor wet all the time so bathroom was slippery at all times. Water seeped tru the wall and making mildew in the room area so was very smelly of mold. At check out told the lady to mark as checked out so the deposit can process she said no that it will be done after 10 days when the computer reconizes that you have checked out. Then check my bank account and seen that was charged another nite even after we left. Went back and told them and showed them my bank account and they said it was not from them. When it cleary shows them on my bank statement.

Location was the only thing.

Stayed in March 2024