Nothing really, the reception desk would be the only thing I'd suggest as an improvement as it's the first place visitors go and could do with a refurb,

Outside of booking.com reviews there are very mixed reviews about the hotel which concerned me. I have to say from someone who has stayed in many hotels those concerns were unfounded. The hotel is clean, rooms are well decorated and beds are comfortable. The bathroom while on the small side is completely fine and more than adequate. I'd seen some pictures of how small it was but it's a typical size for San Francisco.

Stayed in May 2024

receptionist did not available 30 minutes at my late arrival then he offered me late check out

good location. clean, comfortable bed

Stayed in May 2024

The promotional photos really made this look far more luxurious than it is. If you expect the vibes you see in all of their photos you will be disappointed. If you just need a place to crash on a budget, it's fine. The neighborhood was okay for me being from another big city but others may feel unsafe. It is the place where street life is corralled kind of.

It was decent enough as a place to crash and it was clean. The gym was updated, small but clean. The workers were nice. Coffee was offered daily in the lobby.

Stayed in March 2024

While the hotel's location is near some of San Francisco's less secure areas, Hotel Spero ensures safety as I felt safe every time I entered the hotel. Though the room wasn't completely soundproof, they provided earplugs for a more comfortable stay.

We had a great experience at Hotel Spero. The hotel's design and room were awesome, the staff was friendly, and everything was clean. I especially loved the complimentary coffee and tea stand every morning. Our room had a beautiful view, and the location near Union Square was perfect. I would choose to stay here again.

Stayed in April 2024

Lots of people suffer from addiction in the neighborhood, living on the streets.

The hotel is renovated and the rooms are clean. They have good coffee in the lobby.

Stayed in March 2024

Really good location when you’re in San Francisco only for one day, it’s so far to all popular locations. Room is clean. Staff is so pleasant and helpful

Stayed in March 2024

Was not my favourite location (kinda sketchy but that's SF currently) but you'll be near to everything so that's a plus.

Clean room

Stayed in March 2024

There was nothing I didn't like.

I really liked the decor and the size of the room. The room was very clean and comfortable. The location was great being very centrel. The staff were very friendly and helpful.

Stayed in March 2024

Staff was great. Room was very clean and comfortable

Stayed in March 2024

Refused to provide an invoice and didn’t have a bottle of water on arrival

Clearness and quite

Stayed in March 2024

Not the hotel, but the area around was a little dirty - had to be careful when walking around.

Staff were really welcoming, and they did little extra touches like free reusable water bottle and eye mask. I had only one night so didn't get to try any of the facilities unfortunately. Room was beautiful.

Stayed in March 2024

The restaurant attached to the hotel did not seem that good. Was extremely over priced, which is why we decided to eat elsewhere during our stay.

Loved the decor of the inside of the building. Wasn't expecting it to be so nice based on the location. Don't let the location fool you. Staff was really nice. Room was nice and we had a partial view of the city. The parking garage right next door was a plus. Would definitely come back here again!

Stayed in February 2024

There was a lot of poop on the sidewalk! There were many homeless people very close to the hotel.

The room had very nice views. The staff was very friendly. We really appreciated the water dispensers, the gym, and the desk in the room.

Stayed in January 2024

the size of the bathroom was not acceptable for the standar of the hotel that is advertised. you had to close the door to be able to use the bathroom it made the bathroom to become very very claustrophobic space It would be nice to have access to coffee machine in the room,

the location it was well located and easy to get to close to the union Square but quite a distance from other attractions. received water bottle but just one for 2 guests ,,,, strange. internet was great and worked well, staff were friendly and helpful

Stayed in February 2024

Very nice hotel. Beautifully decorated. Staff were excellent

Stayed in January 2024

The room was clean, the housekeeping staff were great and the front desk staff were as well. the shuttle service to the airport was a big help.

Stayed in January 2024

I was upgraded to a room with a beautiful view. Thank you!

Stayed in December 2023

Although the location was great for getting around on public transport and walking to nearby attractions, it was difficult to see homeless people living on the nearby streets. We felt safe walking past them but its good to be vigilant. We weren't aware of a deposit to be paid on arrival so the extra couple hundred dollars was an unexpected cost. It would have been good to know about this in advance so that we could plan our travel budget.

The room was comfortable and clean, staff were so friendly and helpful. We really appreciated the free morning coffee in the hotel lobby, and the gym was so handy to use during our stay. Great location for it's connectivity to other parts of the city.

Stayed in December 2023

If you love eating or drinking something hot or warm in your room, you will find the experience less appealing since there’s no coffee maker or microwave in the room. The heater doesn’t seem to be working very well either. But overall still very nice experience.

Classy hotel and innovated very well. Friendly and helpful staff. Gym 24 hours and spacious. Garage parking next door whip is very convenient.

Stayed in December 2023

The cost is a bit expensive. The next important thing that needs to be improved is to avoid the noise from other rooms. It is because the room is not sound proofed. Majorities of hotels provide brushes, toothpaste, boiling stuff, drinking water at the room, which are missing.

There is no comment about the room, location and cleanness. All are good. To look at the city view, this hotel could be an alternative hotel. The hotel is also attractive. Staff are friendly.

Stayed in December 2023

Not much, but bear in mind, there IS a deposit in additional to everything els...even if you prepay for the room. Definitely a hotel you would want to stay at if you don't have a car.

The room is very nice, comfortable and in a very central location. The staff is very. Great views. I didn't try the adjoining restaurant. Short walk to BART, transit, etc.

Stayed in December 2023

Room was very comfortable and facilities were great. 2 blocks from union square and at a great price I would definitely recommend this hotel. The gym also was an added bonus.

Stayed in December 2023

Bad location and expensive for it

Didn’t have breakfast. It was clean and I liked the security guard for the location in the city

Stayed in November 2023

The door was thin and the center piece on the dresser was broken when we arrived

The room was clean but the doors were thin, but the room was very clean and had a loot a great natural light. The decor was really nice and high quality and the bathroom was nice as well

Stayed in October 2023