THE. STAFF. I know we didn’t interact with everyone but the ones we did were not kind. Very much made us feel like it was a bother we were even there. It was kinda upsetting :/

Location was amazing. Probably one of the nicest hotels I have ever stayed at. Super impressed with that.

Stayed in May 2024

Nothing

Yes

Stayed in April 2024

N/A

I love how clean the inside is as well as the stunning outside appearance! I give this hotel a 5-star rating because the staff are very friendly, and I love the amenities that they have to offer!

Stayed in February 2024

There was a small stain on the chair

I liked the comfort of the bed mostly

Stayed in December 2023

Hmmm… Well, I could have used more coffee in the room as I make it strong, so made only two half cups. (This is all I can come up with to answer this question.) 😊

Kirsten, who checked me in, and Troy, the doorman/ bellman, were over the top helpful and friendly. And this was Christmas night, when most everyone would rather be elsewhere than at work. Troy brought my bags to my room, tried to refuse a tip, and even let me park overnight under the Port- cochere . And Greg, when I made a reservation for January 5 some days before my stay, told me I could leave my car there (in the lot, not under the port-cochere!) in the interim I am gone. Kevin, the bartender, mixed and excellent drink and also was quite friendly.

Stayed in December 2023

No complaints

Obvious reasons of the hotel being new, clean and in a good location for me.

Stayed in October 2023

The restaurant was very slow and I never received my entree...

Stayed in September 2023

N/A

Beautiful landscape and prime location to the airport and restaurants.

Stayed in September 2023

The club lounge food options

Hotel is clean and spectacular views

Stayed in September 2023

Refrigerator was too small on room. No microwave

Staff was friendly and accommodating

Stayed in September 2023

Price is too high.

Facilities and staff

Stayed in August 2023

I HATE THE WAY MY WIFE AND GRANDKIDS WERE TREATED DURING CHECK-IN. THE ROOM WAS NOT READY AND THEY WERE TOLD BY THE FRONT DESK CLERK THAT THEY COULD UTILIZE THE POOL AND LAZY RIVER WHILE THEY WAIT. THIS EXTREMELY RUDE EMPLOYEE AT THE DOOR TO GO OUT TO THE WATER AREA STOPPED MY WIFE AND GRANDKIDS FROM GOING OUT AND TALKED VERY LOUDLY AND HARSH TO MY WIFE. IT GOT TO THE POINT THAT MY WIFE TO GET THE FRONT DESK PERSON TO TELL HIM SHE HAD AUTHORIZE THEM TO RELAX IN THE POOL AREA UNTIL THE ROOM WAS READY. HE ARGUED WITH THE FRONT DESK LADY TO THE POINT IT WAS EMBARRASSING TO MY AS IF SHE WAS TRYING UTILIZE THE FACILITY WITH BEING A GUESS. ME AND MY WIFE WAS JUST THERE ON AUGUST 5TH & 6TH AND SHE WANTED TO BRING THE GRANDKIDS DONE FOR AN OVERNIGHT STAY, BUT TO BE TREATED IN SUCH A MANNER WAS TOTALLY UNCALLED FOR AND DISRESPECTFUL. THIS WAS THE THIRD STAY AT THIS FACILITY WITH NO PRIOR ISSUES UNTIL THIS OCCURRENCE THIS WEEKEND. I WAS NOT THERE WITH MY WIFE BUT SHE INFORMED ME BY PHONE AS TO HOW SHE BEING TREAT BY THIS EMPLOYEE. I HAVE TRAVELED ALL OVER THE UNITED STATES AND OUTSIDE THE STATES DUE TO MY 30 PLUS YEARS IN THE MARINE CORPS AND I HAVE STAYED AT MORE HOTELS THAN I CARE TO REMEMBER AND NEVER HAVE I BEEN TREATED IN A MANNER THAT MY WIFE HAD TO ENCOUNTER. IT WAS NOT HER FAULT THAT THE FACILITY DIDN'T HAVE THE ROOM READY ON THEIR ARRIVAL BUT AT LEAST THE YOUNG LADY AT THE FRONT DESK DID TRY TO MAKE THEIR WAIT A LITTLE MORE BAREABLE BY ALLOWING THEM TO RELAX OUT AT THE POOL AREA. I HAVE NEVER WRITTEN SUCH A STATEMENT TO HOTEL IN MY ENTIRE LIFE, BUT THIS EXPERIENCE MY FAMILY ENCOUNTER RATED A COMMENT. I AM NOT LOOKING FOR ANYTHING OTHER THAN THAT EMPLOYEE BE DEALT WITH. THANK YOU!!!!

My wife and grandkids enjoyed the breakfast and the property once the finally got checked into the room.

Stayed in August 2023

The cashier when we checked in charged me for the room and I already paid through booking.com so that kind of caused big problems.

Lazy river , roof top bar

Stayed in August 2023

Staff didn’t honor my early checkin as promised.

Location and ambiance.

Stayed in August 2023

All was well

It’s a one stop shop for a nice staycation

Stayed in August 2023

Enjoyed everything

Loved the lazy river

Stayed in August 2023

More bar staff outside.

Everything was great!! Pool was amazing. Staff was very friendly and helpful.

Stayed in July 2023

I don’t like down pillows and the bed was too soft for me. I’ve seen reviews about the staff not being friendly and rude to guests. They were not overly hospitable, but they did their jobs. I know the hotel is understaffed so they did well considering.

The pool and lazy river were relaxing. The rooftop bar was nice and had a pretty good view. Not Atlanta, lol. The BLT with fried green tomatoes was awesome!

Stayed in July 2023

Loved the swim up bar lazy river and roof top bar. Food was good.

Stayed in July 2023

Need two bartenders at outside bar

Love the pool

Stayed in July 2023

We did not like the hours of operations of the restaurants. The beauty of staying at a resort is that I should not have to leave to do basic things like eating. At 10 PM, there should still be food options available inside of the resort. With the exception of a couple of the bartenders (Tabby for example.), the staff was not welcoming. They were helpful when asked a question, but it was clear that they helped out of obligation and not due to any actual concern. For example, we sat at a bar for nearly five minutes and neither of the bartenders acknowledged us until one overheard us discussing how they had not yet acknowledged our presence. It was not busy at the time, and neither were helping other customers.

We liked the location, the ambiance, the food, the design, comfort, and cleanliness of the room, Tabby the pool bartender, ease of check in, the view, the massage, masseuses, and massage waiting and changing areas, and the convenience of parking,

Stayed in July 2023

Everything

Stayed in July 2023

N/A

Everything

Stayed in July 2023

Beautiful property. Very nice pool area.

Stayed in April 2023