2200 Refuge Boulevard, Flowood, 39232, United States
#1 of 10 hotels in Flowood
Guests' ChoiceBased on 304 hotel reviews
8.9Cleanliness
9.4
Comfort
9.3
Location
9.4
Facilities
9.2
Staff
9.1
Value for money
8.5
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Venetia
United StatesMy room was beautiful but I had some food underneath my bad when I walked in the door and my bathroom floor was also dirty.
Nice location and beautiful property
Stayed in May 2024
Reviewed: 4 May 2024
Herron
United StatesTHE. STAFF. I know we didn’t interact with everyone but the ones we did were not kind. Very much made us feel like it was a bother we were even there. It was kinda upsetting :/
Location was amazing. Probably one of the nicest hotels I have ever stayed at. Super impressed with that.
Stayed in May 2024
Reviewed: 8 April 2024
Melissa
United StatesNothing
Yes
Stayed in April 2024
Reviewed: 12 March 2024
Ariel
United StatesN/A
I love how clean the inside is as well as the stunning outside appearance! I give this hotel a 5-star rating because the staff are very friendly, and I love the amenities that they have to offer!
Stayed in February 2024
Reviewed: 4 January 2024
Delona
United StatesThere was a small stain on the chair
I liked the comfort of the bed mostly
Stayed in December 2023
Reviewed: 28 December 2023
Margaret
United StatesHmmm… Well, I could have used more coffee in the room as I make it strong, so made only two half cups. (This is all I can come up with to answer this question.) 😊
Kirsten, who checked me in, and Troy, the doorman/ bellman, were over the top helpful and friendly. And this was Christmas night, when most everyone would rather be elsewhere than at work. Troy brought my bags to my room, tried to refuse a tip, and even let me park overnight under the Port- cochere . And Greg, when I made a reservation for January 5 some days before my stay, told me I could leave my car there (in the lot, not under the port-cochere!) in the interim I am gone. Kevin, the bartender, mixed and excellent drink and also was quite friendly.
Stayed in December 2023
Reviewed: 20 October 2023
Talesha
United StatesNo complaints
Obvious reasons of the hotel being new, clean and in a good location for me.
Stayed in October 2023
Reviewed: 11 October 2023
Angela
United StatesThe restaurant was very slow and I never received my entree...
Stayed in September 2023
Reviewed: 2 October 2023
Kenneth
United StatesN/A
Beautiful landscape and prime location to the airport and restaurants.
Stayed in September 2023
Reviewed: 8 September 2023
Kelley
United StatesThe club lounge food options
Hotel is clean and spectacular views
Stayed in September 2023
Reviewed: 5 September 2023
Kyla
United StatesRefrigerator was too small on room. No microwave
Staff was friendly and accommodating
Stayed in September 2023
Reviewed: 4 September 2023
Jon
United StatesPrice is too high.
Facilities and staff
Stayed in August 2023
Reviewed: 28 August 2023
Larry
United StatesI HATE THE WAY MY WIFE AND GRANDKIDS WERE TREATED DURING CHECK-IN. THE ROOM WAS NOT READY AND THEY WERE TOLD BY THE FRONT DESK CLERK THAT THEY COULD UTILIZE THE POOL AND LAZY RIVER WHILE THEY WAIT. THIS EXTREMELY RUDE EMPLOYEE AT THE DOOR TO GO OUT TO THE WATER AREA STOPPED MY WIFE AND GRANDKIDS FROM GOING OUT AND TALKED VERY LOUDLY AND HARSH TO MY WIFE. IT GOT TO THE POINT THAT MY WIFE TO GET THE FRONT DESK PERSON TO TELL HIM SHE HAD AUTHORIZE THEM TO RELAX IN THE POOL AREA UNTIL THE ROOM WAS READY. HE ARGUED WITH THE FRONT DESK LADY TO THE POINT IT WAS EMBARRASSING TO MY AS IF SHE WAS TRYING UTILIZE THE FACILITY WITH BEING A GUESS. ME AND MY WIFE WAS JUST THERE ON AUGUST 5TH & 6TH AND SHE WANTED TO BRING THE GRANDKIDS DONE FOR AN OVERNIGHT STAY, BUT TO BE TREATED IN SUCH A MANNER WAS TOTALLY UNCALLED FOR AND DISRESPECTFUL. THIS WAS THE THIRD STAY AT THIS FACILITY WITH NO PRIOR ISSUES UNTIL THIS OCCURRENCE THIS WEEKEND. I WAS NOT THERE WITH MY WIFE BUT SHE INFORMED ME BY PHONE AS TO HOW SHE BEING TREAT BY THIS EMPLOYEE. I HAVE TRAVELED ALL OVER THE UNITED STATES AND OUTSIDE THE STATES DUE TO MY 30 PLUS YEARS IN THE MARINE CORPS AND I HAVE STAYED AT MORE HOTELS THAN I CARE TO REMEMBER AND NEVER HAVE I BEEN TREATED IN A MANNER THAT MY WIFE HAD TO ENCOUNTER. IT WAS NOT HER FAULT THAT THE FACILITY DIDN'T HAVE THE ROOM READY ON THEIR ARRIVAL BUT AT LEAST THE YOUNG LADY AT THE FRONT DESK DID TRY TO MAKE THEIR WAIT A LITTLE MORE BAREABLE BY ALLOWING THEM TO RELAX OUT AT THE POOL AREA. I HAVE NEVER WRITTEN SUCH A STATEMENT TO HOTEL IN MY ENTIRE LIFE, BUT THIS EXPERIENCE MY FAMILY ENCOUNTER RATED A COMMENT. I AM NOT LOOKING FOR ANYTHING OTHER THAN THAT EMPLOYEE BE DEALT WITH. THANK YOU!!!!
My wife and grandkids enjoyed the breakfast and the property once the finally got checked into the room.
Stayed in August 2023
Reviewed: 24 August 2023
Lauren
United StatesThe cashier when we checked in charged me for the room and I already paid through booking.com so that kind of caused big problems.
Lazy river , roof top bar
Stayed in August 2023
Reviewed: 21 August 2023
James
United StatesStaff didn’t honor my early checkin as promised.
Location and ambiance.
Stayed in August 2023
Reviewed: 21 August 2023
Britton
United StatesAll was well
It’s a one stop shop for a nice staycation
Stayed in August 2023
Reviewed: 20 August 2023
Debbie
United StatesEnjoyed everything
Loved the lazy river
Stayed in August 2023
Reviewed: 31 July 2023
Claire
United StatesMore bar staff outside.
Everything was great!! Pool was amazing. Staff was very friendly and helpful.
Stayed in July 2023
Reviewed: 29 July 2023
Suzanne
United StatesI don’t like down pillows and the bed was too soft for me. I’ve seen reviews about the staff not being friendly and rude to guests. They were not overly hospitable, but they did their jobs. I know the hotel is understaffed so they did well considering.
The pool and lazy river were relaxing. The rooftop bar was nice and had a pretty good view. Not Atlanta, lol. The BLT with fried green tomatoes was awesome!
Stayed in July 2023
Reviewed: 27 July 2023
Heather
United StatesLoved the swim up bar lazy river and roof top bar. Food was good.
Stayed in July 2023
Reviewed: 19 July 2023
Ron
United StatesNeed two bartenders at outside bar
Love the pool
Stayed in July 2023
Reviewed: 17 July 2023
Charlotte
United StatesWe did not like the hours of operations of the restaurants. The beauty of staying at a resort is that I should not have to leave to do basic things like eating. At 10 PM, there should still be food options available inside of the resort. With the exception of a couple of the bartenders (Tabby for example.), the staff was not welcoming. They were helpful when asked a question, but it was clear that they helped out of obligation and not due to any actual concern. For example, we sat at a bar for nearly five minutes and neither of the bartenders acknowledged us until one overheard us discussing how they had not yet acknowledged our presence. It was not busy at the time, and neither were helping other customers.
We liked the location, the ambiance, the food, the design, comfort, and cleanliness of the room, Tabby the pool bartender, ease of check in, the view, the massage, masseuses, and massage waiting and changing areas, and the convenience of parking,
Stayed in July 2023
Reviewed: 10 July 2023
Ashley
United StatesEverything
Stayed in July 2023
Reviewed: 9 July 2023
Chiquita
United StatesN/A
Everything
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content