429 North Vineyard Avenue, Ontario, CA 91764, United States
#23 of 39 hotels in Ontario
Guests' ChoiceBased on 112 hotel reviews
7.5Cleanliness
8.0
Comfort
7.9
Location
8.3
Facilities
7.5
Staff
8.2
Value for money
7.2
Free WiFi
8.1
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End of dialog contentReviewed: 18 January 2024
Douglas
United StatesDecorative style looked old. Noticed many minor maintenance items most people would not see.
Nice exterior entry. Clean. Breakfast had good options and quality better than usual.
Stayed in January 2024
Reviewed: 1 November 2022
Tina
United StatesNo microwave in the room 517
Clean and quiet
Stayed in October 2022
Reviewed: 5 October 2022
David
United StatesThe first room I was giving had been smoked in. When I notified the front desk the receptionist offered to have maintenance spray a deodorizer to get rid of the smell. That's a joke. I have allergies to cigarettes and have owned rental properties. I know a thing or two about getting rid of cigarette smoke. I don't really blame the hotel for the smoke. They can't control everyone who stays there and decides to break the rules. They ended up giving me another room that smelled much better.
The staff was friendly and the location was close to my job and the airport.
Stayed in September 2022
Reviewed: 1 September 2022
Lemuel
United Statesconvenient location
Stayed in August 2022
Reviewed: 14 June 2022
Dcowen
United StatesGood hotel and location. When staying in Upland, I would choose again.
Stayed in June 2022
Reviewed: 5 June 2022
Giovanni
United Statesbed was hard
location
Stayed in April 2022
Reviewed: 16 May 2022
Bhavani
Hong KongI think there was a shortage of staff, the existing staff were very professional but very stretched. No room service (read no food order possible). No cooked food options for breakfast on Sunday which made it difficult as we had a long car journey.
Stayed in May 2022
Reviewed: 1 May 2022
Sierra
United StatesI wasnt pleased to see how in functional our room was during our stay, It looks like it’s owner by someone else that is not under the Sheraton cooperate.
Having a complimentary shuttle to and from the airport definitely saves not only time but money
Stayed in May 2022
Reviewed: 6 April 2022
Abbasi
United StatesSize of bed, No fan in restroom very small room
Nothing
Stayed in April 2022
Reviewed: 9 March 2022
Sandra
United Statesmy bill was slid under my door and that seemed tacky. I checked in with a card on file and email. Why not email me my invoice and charge my card.
it was clean
Stayed in March 2022
Reviewed: 1 November 2021
Karen
United StatesWasn’t aware of payment by someone other than guest.
Location and free parking/shuttle
Stayed in October 2021
Reviewed: 20 September 2021
Sam
United StatesComfort and friendly staff
Stayed in September 2021
Reviewed: 23 June 2021
Tomme
United StatesWeak WiFi signal; low water pressure; poor choices of bathroom amenities
Easy access to airport
Stayed in May 2021
Reviewed: 24 May 2021
Jamie
United StatesAlthough we got double beds, they seemed a little small, but they were comfortable. There was no fridge or hair dryer. The hair dryer I could deal with out but not having a fridge kind of sucked since we had been at a softball tournament all day, and had left over food we had to throw away because it could not be refrigerated.
The room was very clean and cozy. And a little bigger than most hotels. Loved that there was a Denny's restaurant right across the street and a convenience store across the parking lot.
Stayed in May 2021
Reviewed: 18 March 2024
Thomas
United StatesAll of my stay.
Honestly it wasn’t what I thought for being a Sheraton. Water got turned off from 11 to 3. Construction work outside kept us up all night.
Stayed in March 2024
Reviewed: 25 February 2024
Abraham
United Statesthe comfort and privacy
great service great accommodations
Stayed in January 2024
Reviewed: 16 October 2023
Jackson
United StatesBreakfast not included in the price and not enough pet areas for dogs especially.
Very clean, style, elegance, and care of rooms, high value. I stayed an extra night because of it.
Stayed in October 2023
Reviewed: 17 July 2023
Manzanares
United StatesThe breakfast was excellent . Overall stay amazing
Stayed in June 2023
Reviewed: 29 May 2023
Diana
United StatesWalls were reeking in humidity
N:a
Stayed in May 2023
Reviewed: 19 March 2023
Keena
United Statesupon arrival (after a 7 hour drive) getting into my room I realized my tv was not working, I called the front and after about 45 mins (I’m exhausted at this point) I’m told the tv systems updated and mine would have to be switched with very limited channels. Later that evening we received a noise complaint simply for talking, and then another (it was 2 am as I was awake with my newborn) I was threatened and told if I got another complaint I’d be kicked out at 2 am. I got another call being accused of laughing too loud and also was asked was I doing it on purpose. This was a family get away with my husband and baby. After the calls started the entire good mood was over. If you’re coming here to laugh and have conversations with your partner just know you have a limit and basically a bedtime, also don’t come here if you have a baby that cries (like all baby’s do)
the location was nice, comfortable bed.
Stayed in March 2023
Reviewed: 26 February 2023
Citlali
United StatesA stranger chased me into the hotel and I feared for my life the rest of my stay. I remained inside after dark in fear of getting robbed outside. The room was tired and dirty. There were old crumbs around. The room has a weird smell and there was a beeping noise the whole time. The windows were so scratched up you couldn’t even see outside.
Stayed in February 2023
Reviewed: 13 November 2022
Destry
United StatesBed to hard...some noises ac unit making
Stayed in November 2022
Reviewed: 3 October 2022
James
United StatesBottled Water in room should be comped
Staff was great. Very accommodating. Shuttle service was very good.
Stayed in October 2022
Reviewed: 29 September 2022
Jody
United StatesThe hot tub didn’t work.
Very cheap, safe, nice hotel. The bar and pool were nice.
Stayed in September 2022
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