Reviews of Sheraton Reston 3 stars
11810 Sunrise Valley Drive , Reston, VA 20191, United States
#4 of 7 hotels in Reston
Guests' ChoiceReview score
Based on 148 hotel reviews
8.2Score breakdown
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Cleanliness
8.9
-
Comfort
8.8
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Location
8.7
-
Facilities
8.4
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Staff
8.7
-
Value for money
8.1
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Free WiFi
8.2
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Reviewed: 29 April 2024
Alma
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Quiet and clean
Stayed in April 2024
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Reviewed: 6 April 2024
Raju
United States1 review9.0“very nice”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 2 nights
no complaints
I live in Reston and actually booked Sheraton Reston for my friend who was visiting Reston from Seattle to attend an event and also meet with me. My friend and his son enjoyed the trip and the stay at Sheraton Reston
Stayed in April 2024
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Reviewed: 21 March 2024
Triggababy
United States28 reviews1 helpful vote9.0“Hidden Gem”- • Family with young children
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted via mobile
N/A
Renovations to the property and rooms are beautiful. Felt safe, having to use room key for elevator access. Clean and comfortable. Pleasant staff. 🙂
Stayed in March 2024
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Reviewed: 24 January 2024
Paula
United States2 reviews7.0“The stay was okay. Food was dissatisfactory. Not sure I’d go back again.”- • Leisure trip
- • Solo traveller
- • Guest Room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
Confusing layout, it was annoying to have to use the room card in the elevators, food was very disappointing
Clean, friendly staff
Stayed in January 2024
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Reviewed: 6 November 2023
Joe
United States1 review7.0“acceptable.”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 4 nights
Bad pillows - uncomfortable. No soap in men's rooms in hotel common areas. Fallen leaves (heavy) in parking area.
Stayed in November 2023
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Reviewed: 25 October 2023
Alex
United Kingdom2 reviews8.0“Poor customer service but the rooms and facilities are good”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 5 nights
- • Submitted via mobile
Location and easy parking
The staff are rude specifically the people serving breakfast and bar have poor customer handling. They refused my children to have breakfast Refused to give children age 6 and 10 to have juice and they said only coffee/tea is with breakfast and I have to pay for orange juice. Poor communication between the manager and the restaurant. We were advised breakfast is until 11 but the restaurant refuse to serving etc
Stayed in October 2023
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Reviewed: 18 September 2023
Susan
United States32 reviews7.0“Nice looking hotel but don’t eat breakfast there.”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
The breakfast is absolutely awful. Sheraton Hotels should be embarrassed at such a pitiful breakfast.
Good size room. Comfortable bed. Very clean.
Stayed in September 2023
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Reviewed: 25 August 2023
Robert
United States1 review8.0Very good- • Leisure trip
- • Group
- • Guest Room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
Why did you fill in the pool???!!!! Also I should have gotten points for my stay
The property is in the best location! The grocery and a few restaurants right around the corner
Stayed in July 2023
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Reviewed: 25 August 2023
Martina
United States6 reviews7.0Good- • Leisure trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 2 nights
- • Submitted via mobile
Everything
All that building and no indoor pool but besides that perfect
Stayed in August 2023
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Reviewed: 7 July 2023
Mark
United States23 reviews8.0“Great place to spend night if flying from or to Dulles or if you want to stay away from DC but want to be connected by M”- • Leisure trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
A little far out from DC
Great location to Dulles airport and metro.
Stayed in July 2023
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Reviewed: 29 June 2023
Inge
Indonesia25 reviews1 helpful vote9.0Superb- • Leisure trip
- • Family with young children
- • Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
Nothing in particular
Room was comfy but the bed n pillow were tok soft for me..breakfast was good. Hotel loby was pretty decorated..we got everything taken care of.thanks
Stayed in June 2023
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Reviewed: 19 June 2023
Timothy
United States10 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 2 nights
- • Submitted via mobile
no pool
free parking location
Stayed in June 2023
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Reviewed: 20 May 2023
Blanca
United States37 reviews1 helpful vote7.0“Comfy bed, breakfast no good!”- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted via mobile
I was expecting a great breakfast but got a voucher instead for a sandwich and the items I did want they didn’t have. I was disappointed.
The bed was comfortable.
Stayed in April 2023
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Reviewed: 26 April 2023
Itsura
Kenya2 reviews1 helpful vote8.0“excellent”- • Business trip
- • Solo traveller
- • Guest Room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
clean and excellent staff
accessible
Stayed in April 2023
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Reviewed: 25 April 2023
Troy
United States1 review8.0Very good- • Business trip
- • Group
- • Guest Room, 1 King
- • Stayed 6 nights
Rooms were nice. Bathroom and shower was really nice.
Stayed in April 2023
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Reviewed: 24 April 2023
Jwphummel
United States35 reviews8.0Very good- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 1 night
The breakfast was subpar. It was microwaved sandwiches.
Lovely room. Great coffee at breakfast
Stayed in April 2023
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Reviewed: 26 March 2023
Merle
Netherlands9 reviews3 helpful votes9.0Superb- • Business trip
- • Solo traveller
- • Guest Room, 1 King
- • Stayed 4 nights
- • Submitted via mobile
breakfast was limited and long lines
comfortable bed and shower
Stayed in March 2023
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Reviewed: 30 January 2023
Leon
United Kingdom4 reviews7.0“Good room and location. Poor to very poor in-hotel food options...”- • Business trip
- • Solo traveller
- • Guest Room, 1 King
- • Stayed 6 nights
Breakfast truly awful. Evening meal food only a little better. Very disappointing, given the cost of the hotel.
Currently there is no restaurant, only a bar and what can only be described as a breakfast kiosk. Breakfast was just awful. Given a $14 token for breakfast, but even the basics cost more than that, requiring additional expenditure. Shocking approach, especially given that hot food options were pre-packed and just (re)heated. Do not pay for breakfast, rather arrange your own!!!
Stayed in January 2023
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Reviewed: 10 December 2022
Carl
United States3 reviews1 helpful vote8.0“There is nothing that I liked about the experience . The food ruined the whole night. Not worth it.”- • Business trip
- • Solo traveller
- • Guest room, 2 Double
- • Stayed 1 night
You would think that the restaurant for a place that costs $300 to stay would have been worth it. It was not a good experience. The only part nice was the check-in, the staff was pleasant and helpful.
The food that evening was horrible . I was disappointed that the quality of the food was not better nor the Staff was never around for service as the bar was full. Took forever to track someone down to pay. The food was terrible !
Stayed in December 2022
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Reviewed: 17 October 2022
Lourdes
United States17 reviews7.0“it was ok”- • Leisure trip
- • Couple
- • Guest room, 2 Double
- • Stayed 1 night
- • Submitted via mobile
very small beds and tv kept going out
clean, nice restaurant
Stayed in October 2022
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Reviewed: 16 October 2022
Muriel
United States7 reviews7.0“Shower not hot, but otherwise a good stay.”- • Leisure trip
- • Family with young children
- • Guest Room, 1 King
- • Stayed 1 night
- • Submitted via mobile
Shower was not hot, even with the dial turned completely to the "hot" side. I struggled to get through a shower without shivering. That was quite disappointing as the setup looked lovely with two different options (rain shower and handheld heads) and I was looking forward to a nice hot shower after a morning run. TV issues seemed rampant as the technician receive two more service calls while fixing ours. The same issue occurred in the morning, but after moving a heavy bench to reach the input, I did as the technician did the night before, and got it working.
Staff was friendly, promptly came up to help with TV issues when we called the front desk. The "look" of the room was a lovely upgrade since the last time we stayed at this location, and we appreciated that the hotel was very quiet at night. Pretty good selection of items for breakfast, REALLY appreciated that plant based milks were an option, thank you for having coconut milk for coffee!
Stayed in October 2022
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Reviewed: 5 October 2022
George
United States1 review9.0Superb- • Leisure trip
- • Group
- • Guest room, 2 Double
- • Stayed 4 nights
The restaurant
Stayed in October 2022
-
Reviewed: 25 August 2022
Victor
United States1 review9.0“Very comfortable and stylish!”- • Leisure trip
- • Couple
- • Guest Room, 1 King
- • Stayed 3 nights
- • Submitted via mobile
The breakfast was poor. Not many options to select. The breakfast staff were not well trained. We requested the cleaning service for all our stay, and the first day was not completed, we have to remind at the reception
The room and lobbies were very comfortable and very well decorated. The shuttle services were very helpful
Stayed in August 2022
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Reviewed: 15 August 2022
Mikell
United States1 review8.0“All in all satisfied.”- • Leisure trip
- • Couple
- • Guest room, 2 Double
- • Stayed 2 nights
- • Submitted via mobile
Odd room layout: the closet was inside the bathroom. Lacking towel bars. Shower was a bit awkward.
Spacious clean room. Nice courtyard. Easy to navigate rooms.
Stayed in August 2022
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