1 Monarch Place, Springfield, MA 01144, United States
#9 of 16 hotels in Springfield
Guests' ChoiceBased on 145 hotel reviews
7.6Cleanliness
8.3
Comfort
8.4
Location
8.5
Facilities
8.1
Staff
8.7
Value for money
7.6
Free WiFi
7.5
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End of dialog contentReviewed: 20 February 2024
Jorge
United StatesThe bathroom showers water pressure and no heat,no extra lighting. As well as no microwave in the room
The location
Stayed in February 2024
Reviewed: 29 December 2023
Annberman6563
United StatesBed was TOO soft, as were the pillows. Have not experienced this issue in previous stays.
We have previously stayed here. Staff is wonderful, great location, room is spacious.
Stayed in December 2023
Reviewed: 19 July 2023
William
United StatesPillows we’re too soft and bed was a bit uncomfortable.
I really loved the breakfast, the bed was a bit uncomfortable and the pillows we’re too soft which made it a bit uncomfortable to sleep. Unfortunately when I tried to reach front desk phone sounded busy.
Stayed in July 2023
Reviewed: 3 July 2023
Thomas
United StatesToo much noise. Bathroom was a little dated.
Great location
Stayed in July 2023
Reviewed: 22 April 2023
Annberman6563
United StatesPaying for parking
Staff was wonderful, onsite parking was great although I wished it were included in the price of the room. Pool was great; grandkids enjoyed swimming. Clean, plenty of towels in the room. Good shower!
Stayed in April 2023
Reviewed: 24 February 2023
Hayden
United StatesGreat Staff, nice hotel and well kept!
Stayed in February 2023
Reviewed: 3 October 2022
Timothy
United StatesHallways were semi loud. There was a wedding going on so could be the issue
Stayed in October 2022
Reviewed: 25 September 2022
Rhea
United StatesVending machines in the hotel on the floors was not filled. I expected the room to be more spacious.
The smell of the facility everyday is amazing the staff was very friendly, and the hotel is clean.
Stayed in September 2022
Reviewed: 14 August 2022
Monica
United StatesWe had no complaints.
The breakfast was very good with a wide selection.
Stayed in August 2022
Reviewed: 21 July 2022
Evins
United Statesnothing so far
I was satisfying with the menu and the staff is really professional
Stayed in June 2022
Reviewed: 1 July 2022
John
United Statesinternet fee. I tried to take the free wifi, nothing happened. scrolled past the 10.95 fee seen how many days, thinking I need to click that. Now charged. Scam Parking. You are told to "trade your parking pass for your room key" Im feeling my parking is being comped for the $20. Nope.
we hung out at the bar after 10pm. great staff, great wings and desert. our room was really nice
Stayed in June 2022
Reviewed: 4 June 2022
Barbara
United StatesConvenience and loved the room
Stayed in May 2022
Reviewed: 2 May 2022
Rhanna
United StatesWe were with our dog, and he found a pill under the nightstand in our room, if my husband and I were not paying attention, he could have swallowed it, and God knows what kind pill that was.
The location was great, walking distance from MassMutual which is why I booked it.
Stayed in April 2022
Reviewed: 12 March 2022
Leigh
United StatesNot a lot of good lights in the room. TV wasnt working properly though there was a few channels working.
The room was very spacious and clean. The staff was very friendly and professional. Location couldnt be better.
Stayed in March 2022
Reviewed: 14 February 2022
Chris
United Statesroom did not have tooth brushes & tooth paste(which are always included) lotions, shampoos etc were also not in the room.
the property was nice & clean.
Stayed in February 2022
Reviewed: 1 February 2022
Barree
United StatesI was totally satisfied
Excellent stay.
Stayed in January 2022
Reviewed: 11 January 2022
Kim
United StatesFood in the restaurant in the hotel was not great. No flavor and expensive
I thought the hotel was beautiful. Close to some delicious restaurants. Room was big
Stayed in November 2021
Reviewed: 23 November 2021
Kam
United Statesthe beds
the beds
Stayed in November 2021
Reviewed: 22 November 2021
Steve
United StatesNoisy couple in the next room slamming doors and talking loudly all night.
Comfortable and clean
Stayed in November 2021
Reviewed: 22 August 2021
Deborah
United StatesNeed Wifi in the garage to interface with the app for charging electric vehicles. Also we never get a full charge. Some work there is needed.
Breakfast buffet wasn't as good as the individual menu we had last time we stayed 7/18/21. I wish you could have "real eggs" on the buffet and a way to warm the muffins. Love how quiet the hotel is, very responsive staff.
Stayed in August 2021
Reviewed: 26 July 2021
Joseph
United StatesThe only issue that I experienced was that when I attempted to take a shower,both the shower and bathtub water ran simultaneously compromising the water pressure for the shower.
Location
Stayed in July 2021
Reviewed: 27 June 2021
Glenn
United StatesI think it's a little more expensive than I think it should be.
Location. Dog friendly.
Stayed in June 2021
Reviewed: 24 June 2021
Lisa
United StatesThe shower head was broken and we couldn't adjust the temperature of the room because the thermostat was broken.
The pool the bathroom was very clean. The staff was very friendly.
Stayed in June 2021
Reviewed: 19 June 2021
Brian
United StatesLooking at construction site outside
Stayed in June 2021
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