Paying for all the extras like beach chairs, staff didn’t work the pool until 11am and stopped at 4 so no food

Stayed in May 2024

It was not possible to include breakfast. However, it was not really necessary as there were so many places nearby where you could have breakfast.

It was great to stay at Sheraton Hotel. It was right in front of the Waikiki Beach and in the middle of multiple malls. Great location, accommodation and personnel!

Stayed in May 2024

We love it here. Great spot, lovely rooms, good facilities including a laundry. Not the cheapest but its Waikiki.

Stayed in May 2024

Maybe the lifts could improve for example we never knew which lift was open so we would be running to the lift and then it would close or someone beat us to it so then we were running to the next.

Room was very pleasing, comfortable, clean and spacious. Lightening was sufficient, design of bathroom was very practical. Location is brilliant so close to the Royal Hawaiin and Mona Surf Rider and adult pool was refreshing (only it poured so only used it for a day).

Stayed in May 2024

Beds are a little small as are the rooms, but the view makes up for it.

The location is the best in Waikiki, beach front. Great views, pool right on the beach. Incredible service. Perfect!

Stayed in April 2024

The bath, I would prefer a walk in shower. We went to the Kauai island and overall it was expensive and with all the resorts taxes which are $45-$56 per night is a bit overwhelming for us. And they are giving you for that free internet and permission to use the fitness and the pools but in Europe and Asia you are getting that and more for free without resorts taxes. We travel for 6 weeks in US and unless you are staying in rental homes or apartments is like that. The good thing is that for all budgets there are different hospitality options.

The best location. Not only the hotel but the city is expensive. After all you are in Honolulu and you should be prepared. I think that the resort taxes are overwhelming and that is the way in US. The staff is very nice and helpful. Our room has a nice view of the Diamond head but you have to pay for that more. The room was very clean. The bathroom is with a bath which is not very comfortable for people who are bit older but it is not very high. We didn't have any breakfast but we had dinner few times and the food was good and the prices are not very expensive compared to the restaurants in the area. At the mall next to the hotel is a food center and they have lower prices but the food is pure compared to the hotel. The best part is that the hotel location is superb. The pool is a little bit small but again with the best view. The children pool is fun and away from the adults pool.

Stayed in May 2024

Thin walls. A family was nearby and I could hear their baby crying at night. Fortunately during my stay, this would stop at around 11pm. And loud noises from the aircon.

Room was always clean, spacious, safe and reasonably quiet. The view of the ocean and Diamond Head from the balcony was incredible. Location of the hotel is central and easy to get around on foot, cab or Uber. Most tours will pick up/drop off at the hotel which was great. Shops, beach, restaurants and amenities were all easily accessible. Staff from all corners are polite and will do their best to assist you if needed. And early check-in was possible which was a relief.

Stayed in May 2024

The poolside restaurant The Edge closes way to early

Pool area was very nice. Property also had plenty of elevators. Never had to wait

Stayed in May 2024

The laundry charge was a bit much at $5 wash and $5 for dry.

Everything is well thought out and beautiful. Little surprises throughout like the koi pond, amazing sores in and around the property as well. Requests were handled quickly and professionally. Everything was top notch.

Stayed in April 2024

Pillows and mattress were too soft. Need better supportive bed and pillows. Bathtub edge was to high. Would have preferred shower stall.

Liked the location and the infinti pool. Staff was friendly and accommodating. Hotel cleanliness

Stayed in May 2024

Loved everything about the property. Wristband keys were a bit slow ton open doors.

Location. Thank you for upgrade to larger beds for family members. Bell desk staff were exceptionally helpful.

Stayed in May 2024

Language barrier, unfriendly staff.

Amazing location great pool cool hotel.

Stayed in March 2024

Loved everything.

The customer service at the concierge area and around the hotel was exemplary. The facilities are world class. The room met and exceeded my expectations. The Ocean waves sounds, amazing. The room size, beds were the most comfortable beds in hotels I have slept on. This was a dream room for a dream vacation.

Stayed in April 2024

The late checkout fee was steep 50$ish a hour but I believe that’s the only downside I had & I supppose book your Uber to dinner few mins early sometimes gets backed upped in the round about but I’m trying to find something now Lolol

Everything was fantastic the room was clean and modern the beaches were unreal all the extra amenities and stores in the hotel/resort make your stay that much easier and relaxing ! 10000% will be back ! Thank you all so much !!

Stayed in April 2024

No

Great

Stayed in April 2024

Restaurants and bars are average, not much variety

Super friendly staff, amazing location and view.

Stayed in April 2024

Everything was amazing- ocean view, room, cleaning.

Stayed in April 2024

Cons: no airport shuttle Long lines for the restaurants and coffee shop

Location was the best part about this hotel. Beach front with private beach access, infinity pool that overlooks the ocean, shopping centers, and great restaurants just right outside the property. Quite literally everything you could ever want and need within a 5 block radius.

Stayed in April 2024

One coffee shop.

Right on the beach. Right across the street or all the shops and restaurants

Stayed in March 2024

Laundry someone took accidentally but hotel security were awesome and tracked it down

The view was stunning

Stayed in March 2024

Nothing I liked everything (except maybe I just wish I had an ocean view room 😍)

The location and proximity to everywhere I wanted to go

Stayed in March 2024

Other guests smoking on balconies

Location & quality of food

Stayed in February 2024

Good ocean view, nice pools

Stayed in March 2024

The daily cleaning of the room was not thorough… food crumbs were not vacuumed, balcony had a some coffee spilled and was not cleaned the next day

Location , view , vibes , room, staff

Stayed in March 2024