Really disappointed that a ‘Guest Parking Charge’ of 25 dollars per night was unexpectedly applied to our bill which as there is nowhere else to park seemed totally unnecessary. Drinks and beach chairs etc very overpriced.

Location beach front with easy access. Bars diners good and friendly. Room was large and comfortable and cleaners were excellent.

Stayed in May 2024

First night fire alarm went off at 1am. No announcement to leave or stay. Did not seen one employee anywhere to let us know what was going on. No one to tell us when or if we could go back in to our rooms! Sunday of stay no where to park because of a wedding on the premises.

Room and bed were good. Check in was easy.

Stayed in May 2024

Having to pay for the beach chairs, dirty floors in room, elevator out of service

Location

Stayed in April 2024

The cleaning staff didn’t sweep out the sand and one day I came back to my room and my door was wide open. I sat in the room for two hours with the door open and they never returned to shut the door. Anyone could have walked in. I was supposed to be in bldg 1 and ended up in bldg 4.

The pool

Stayed in March 2024

Our room was only cleaned after we asked twice. Due to the amount of sand the floors were uncomfortable to walk on. Staff at Rum Runners did not seem to be happy to be there each time we ate there

The location is great with the prettiest views. Bar service was great. Enjoyed the north pool very much! Loved being able to walk right out to the beach

Stayed in April 2024

Paying to park is absolutely crazy and having to pay for a chair on the beach just as crazy. In the past you paid for a cabana or a umbrella but never for a beach chair. We paid a lot of money for our room couldn’t believe the extra costs. Heard quite a few people complaining about their stay during the course of the week.

Our room was good . The beds were comfortable. Loved having the balcony you can’t beat the view. The restaurants were fun and the food was great along with the drinks. The pool and beach loved them!!!

Stayed in April 2024

Room wasn't cleaned very well.

Pools, food

Stayed in April 2024

When we said something to management about our issue they only offered to refund us our parking which was 25$ a day.

We didn’t know the property was under construction. Every morning we were woken up at 7:30 to people working above us.. we paid a good amount to stay here for a week.

Stayed in April 2024

Room did not always get cleaned. Had to seek out staff for toilet paper, garbage bags and clean towels. There was not enough pool towels for all guest. Also don’t feel for price of resort fee there was much included.

Walking distance, staff was friendly. Great music during day. Relaxed setting.

Stayed in April 2024

Construction - Started at 8 AM everyday right above our room.

Facilities/Pool/Bar

Stayed in April 2024

The maid service was awful. Our room floors were never cleaned. We had sand build up and our feet turned black. We tipped the maids and I don’t think they cleaned anything. Not only were the floors filthy but they didn’t clean countertops. They didn’t leave enough towels on a few night and we had to call and get more. I didn’t like how chair rental at the beach was sneaky about adding an automatic 8% gratuity and a 10% service charge and then had a space for a tip.

This hotel has so much potential. The grounds are great. The atmosphere is great. The live music was great. I thought the restaurants and food were good. Overall the outside of the hotel were great.

Stayed in April 2024

My room. I know it has been updated but still the whole place is really dated. Too expensive. I couldn’t believe I was charged for parking for the price of my room.

Beautiful beach and sunsets! Great check-in and checkout.

Stayed in April 2024

The cleanliness:( Floors were dirty upon arrival, the bottom of our feet were black within minutes of walking around. The updates were good for the most part but some flooring was warped, some wood rot on doors and floors in bathroom and the filter for the AC needed a change! It was dirty

The location! The resort also has very nice amenities like restaurants, pools, beach hammocks and kids activities. Guest laundry was decent but of course crowded! Parking was also good, plentiful and close to your building.

Stayed in March 2024

Had numerous problems with bathroom flooding and ceiling leaking from shower above

Location pool beach had friends and 6 other rooms volleyball

Stayed in March 2024

Outdated rooms. Could have used better cleaning in the rooms. They weren’t gross, they just needed some attention to detail in areas they don’t get cleaned every time. Sometimes you need to do more than change the sheets, towels, and sweep the floor. We thought having to wear a bracelet was a bit tacky so we just didn’t wear it and nobody bothered us about it.

Beach is stunning. View from room was great. Beds were fine.

Stayed in March 2024

Sofa beds were very very uncomfortable and food and drink prices were super expensive

Beach front

Stayed in March 2024

Overall you could tell they’ve sold out and have stopped putting money into it. Beds were uncomfortable, couch cushions torn, couch throw pillows dirty…our ceiling over the kitchenette was incomplete. Also had to pay $25/day to park there on top of what we had paid for our room. Definitely not what you’d expect for the pricing.

The layout of the resort was great-2 pools conveniently located by restaurants. The food at Run Runners was great and easy to order from the pool. Kids activities were well planned and fun! Any time we needed more towels, blankets, or roll-away bed, it was delivered promptly.

Stayed in March 2024

Rooms were very outdated and window coverings were very dirty. Bathroom was very small.

Loved being right on the beach. The common areas and facilities were great. Bar and food was great

Stayed in March 2024

The room was dated and looked dingy.

The staff and amenities were great.

Stayed in March 2024

I requested an ocean view suite through the booking.com site but that is not what I got. Resort definitely needs updated. Carpets are filthy and worn. Rooms need updated furnishings

The beach.

Stayed in March 2024

We were disappointed that beach chairs were no longer included (they were the last time we visited). You can tell that they are about to tear down our building (#4) because it needed some cosmetic things like paint.

The location is wonderful with great access to the beach. Check-in was easy - we love Glen at the front desk! Enjoyed the heated pools and daily live music.

Stayed in March 2024

Harry’s bar food was over cooked and waited OVER AN HOUR for our food.Location was EXCELLENT!! Facilities A little outdated and worn.

Breakfast was good but slow service.

Stayed in March 2024

Some of the property needed to be updated.

Location

Stayed in March 2024

Unnecessary $20 nightly parking fee during shoulder season, with low occupancy. Disturbing pounding & scraping from 7am-10pm, caused by floor replacement, that we were not made aware of. We should have been offered a reduced room rate and relocation to a quiet section of the resort.

Location very good, the beach property & amenities very good.

Stayed in March 2024