Bit expensive for a just “normal” hotel.

Nice and clean room! Friendly staff! Got a quite room facing away from the busy street!

Stayed in October 2021

It was partially under reconstruction/ remodeling

The hotel is under construction in a lot of areas and at first it was difficult. We changed rooms two times till we finally got a room that was in good condition. I have to say that the staff particularly a woman name Char was very very helpful and made the situation much better. Very good location

Stayed in November 2021

Paying for parking $35 per day

Convenience to museums and shopping.

Stayed in November 2021

They should definitely consider offering dressers in each room!!!!! We were unable to put things away without having to hang them up. Also, for the price, I think breakfast should have been complimentary. Having to pay $22,00 per person for a sub par breakfast isn't a good reason for a return visit.

The room's location was perfect. It was very close to the elevators, which was very convenient. Also, we loved the fact that we couldn't any street noise. The windows were virtually soundproof.

Stayed in November 2021

old hotel

location

Stayed in October 2021

when we arrived we were told that the water would be shut off from 8am-3pm the next day. Understandably, it was not the hotels fault (city issue) but a heads up would of been nice instead of letting us know as soon as we got there. It’s a bit pricey for the average looking rooms and under average looking hallways; but I guess you’re paying more for the location which was great. there was only a microwave downstairs, which was kind of a pain. Microwave in the room would of been great. A small dresser would of been nice too, instead of having to dig through my luggage everyday. Overall, it’s aight.

-bed was comfy -view was nice (21st floor) -in walking distance of anything/everything you’d need -staff was super sweet. (Rick the bartender was awesome) -lobby/bar was warm and welcoming

Stayed in November 2021

We were given a wifi code, but we had lost it, so when we called to get a new one, the guest service agent spent nearly 30min trying to tell us the log in and it wasn't working at all. We ended up using our mobile data, which was annoying. Kind of a stupid process, they should just have a password... It was a pet friendly hotel and there wasn't an area to take your dog out to use the bathroom. We ended up having to walk about 15 min to a patch of grass. Understandably because it is a city, but there should be a green space for a dog friendly hotel.

Great location, well renovated modern and comfortable room, the best rate for secure parking and dog fee in the downtown area.

Stayed in October 2021

We parked elsewhere because of the outrageous parking fees. The coffee in the room was terrible- I even used bottled water.

Location. Cleanliness.

Stayed in October 2021

Was surprised that there was not a microwave in the room. Parking price was a insane especially since it was disgusting. Elevator was a disaster. It would take forever to come and if someone got on after you going in the opposite direction it would bump you. Went up and down a few times to get to the 19th floor that we were on. Quite frustrating. Whole place smelled like pot. For the money I wouldn’t stay here again.

The location was great and room was modern but nothing special.

Stayed in October 2021

It was so over priced. We stayed in several different hotels in Colorado including the Hyatt next door and they were all nicer and cheaper! The breakfast had very limited options and was not good and it was $22 a person. The parking was self park and more expensive that the valet parking next door. The room was clean but needed updating. It looked and felt so cheap but was the most expensive place we stayed.

The staff was pleasant. The location was excellent. The room was clean.

Stayed in October 2021

My room was right near the elevator and the view was of a side the neighboring building. No housekeeping during the stay. I had to call the front desk when I wanted more towels or toilet paper. Elevators were kinda slow. Saw more guests without masks than with them.

The hotel is nice, but be prepared to spend some $$$ to pay for the stay. Location is downtown so it was where we wanted to be. Bed was comfortable. Employees were wearing masks. I would stay here again if I ever visited Denver in the future.

Stayed in September 2021

We asked to have the room cleaned only twice for the week. Second time, it never happened!

Pool hours limiting. I swim before work.

Stayed in September 2021

Breakfast was a disappointment- hot breakfast was not available when expected and continental breakfast offered not worth the price.

Location is excellent, so close to 16th St. Bed was really comfortable and room very clean and quiet.

Stayed in September 2021

The room was gloomy and over lit simultaneously. and the view of the parking lot was a giant bummer. Our sink was clogged the entire time and the lobby bathrooms smelled like raw sewage. Maybe plumbing issue? Breakfast was expensive $22 for a “buffet” with barely anything there. I did appreciate that the cost included tax and gratuity. The pool was closed even thought it was 90°. Lobby bar / restaurant had great potential but the bright white lights everywhere killed the ambience.

Location was great for exploring Denver. One of the most comfortable hotel beds I’ve ever slept in and I travel a lot. Staff was very friendly and accommodating. Lobby space was great for working remotely.

Stayed in September 2021

The breakfast could be better and more organized. we couldn't eat at the hotel as eggs weren't available at 8 am

The location is perfect, the staff are super friendly and the rooms have good view.

Stayed in September 2021

I was on the 8th floor. It took over 15 minutes to get hot water every time. I realize this is a new company and probably don't have my past stays at this location. When it was Crowne Plaza, I was upgraded automatically. Here I was given a room overlooking parking and the smallest room I have had yet.

Check-in, staff, location.

Stayed in August 2021

See above Location was great by the popular 16 th street mall.

Room was small for two queens and a family of four . Desk And chair which wares in front of bed had to be moved every time you walked by because it was so close to the bed and a person couldn’t pass though with out moving it. Minor issue but just a small room as said .

Stayed in August 2021

Room was good location was great walking distance from 16th street Mall was very convenient the bed was OK. Wish there was a Microwave in the room .

Stayed in September 2021

Non smoker friendly. I paid for a preferred view king and got a view facing the parking garage and buildings. They refunded me some of my money for the inconvenience though!

It was close to a lot of things

Stayed in August 2021

Proximity to the 16th St Mall and free bus. Most of the staff were very friendly and helpful. Pool is nice on the roof.

Stayed in September 2021

I have never had to pay to park in a hotel’s own parking garage when I have stayed in that hotel. And $35 a night. Come on.

Staff helpful with directions

Stayed in August 2021

Staff didn’t seem to knowledgeable about the area

Location is perfect for exploring 16th street mall. Everything is within walking distance. Bed and pillows were very comfortable

Stayed in August 2021

Bed was a little hard at first. Only had one garbage can for a king size room. When leaving your room make sure your door closes all the way behind you. It doesn’t just slam closed

Staff was immediately friendly. Pool was heated and had a great view. This hotel is located a block away from the 16th Street Mall. Where you will find stores and restaurants. After hours you have to use your hotel key to get into the build. You also have to use your hotel key for the elevator. Both for security reasons. I would stay again with Sonesta Denver.

Stayed in August 2021

The bed is not confortable and the pillows are way to soft

Stayed in August 2021

In general the hotel needs some TLC. Somebody needs to go through the entire building and fix all the little broken things, lights, ladder at pool, paint touch ups etc. None of the ice machines were working, pool furniture needs to be replaced. Also no little complimentary toiletries.

The location is great for exploring the city and the pool is nice after walking around all day. Beds were comfortable and the staff is pleasant. If the repairs and updates were attended to it would be worth the price.

Stayed in August 2021