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Reviews of Sonesta ES Suites Albuquerque 3 stars

3300 Prospect Avenue Northeast, Albuquerque, NM 87107, United States

#33 of 115 hotels in Albuquerque

Guests' Choice

Review score

Based on 572 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.5

  • Location

    8.1

  • Facilities

    8.3

  • Staff

    8.7

  • Value for money

    8.2

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 30 April 2024

    9.0
    Clean, roomy, quiet.
    • Leisure trip
    • Family with young children
    • Studio Suite King
    • Stayed 2 nights
    • Submitted via mobile

    Outdoor light near the window was in strobe mode. Mattress was worn out, we rolled to the center.

    Clean, very roomy, kitchen had everything needed.

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    NIce
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 2 nights

    No comment

    Nice location. Roomy room

    Stayed in February 2024

  • Reviewed: 17 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 3 nights
    • Submitted via mobile

    The fact that I booked a King room was put into a double queen room and when I asked it to be corrected I was told that there was no availability for the time frame that I was going to be there and that I would get a discount for my inconvenience . A discount was given for the first night but not the other nights because the front office said that they tried calling me the next day to move me , I never received a call from them. I would recommend that Andrea at the front desk be informed on the correct way to address an issue and that she does not offer solutions that she is not 100% sure of. I would also recommend maybe adding some sausage and bacon to the breakfast. Not everyone eats whatever that meat substance was that was being served . The breakfast serving area could use a cleaning, there was spilled food all over the serving area and no cups at the juice area.

    The room was very well kept and clean.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Just what we needed.
    • Business trip
    • Couple
    • Studio Suite King
    • Stayed 5 nights

    Parking was very limited and when the hotel was full we had to park on the opposite end of the hotel. I believe that you should provide more than a roll or 2 of toilet paper. We were there for 5 days and we had to ask for toilet paper several times. The free breakfast was delicious but it would have been nice if it was changed up a bit. We ate the same breakfast 5 mornings in a row.

    The room was very spacious. It felt like a studio apartment. It was very quiet and we hardly heard anyone around us. We were never bothered by the staff of the hotel and they were very nice whenever we spoke to them.

    Stayed in March 2024

  • Reviewed: 15 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 1 night

    Limited parking, may return for the Balloon Fiesta and don't think there's parking for our truck and balloon trailer.

    Location was good for us.

    Stayed in April 2024

  • Reviewed: 9 April 2024

    9.0
    Great place for a few days in Albuquerque.
    • Leisure trip
    • Family with young children
    • Studio Suite King
    • Stayed 2 nights
    • Submitted via mobile

    The interstate is close but we didn't really here much of it.

    The reception quickly resolved a few issues at check-in and we were upgraded to an even larger apartment. Breakfast with option for ceramic plates and real cutlery was good.

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 3 nights
    • Submitted via mobile

    We were given an upgrade and a far bigger but also much quieter room upon arrival, as this does sit on the highway which would not have been a pleasant stay otherwise

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    This hotel is well-located and has good facilities.
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 4 nights

    Breakfast was OK, but rather tasteless.

    This hotel has good facilities. We were especially fortunate, because we have trouble walking, and we got one of the units that is equipped for people with disabilities. The location is great, near the Interstate highways, and shopping centers. Staff was helpful.

    Stayed in April 2024

  • Reviewed: 19 March 2024

    8.0
    Good value, conveniences of home. Not just a hotel room
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 1 night
    • Submitted via mobile

    Little loud at times with interstate so close but small price for convenient location.

    Comfortable with room to spread out. Kitchenette is very nice with full size refrigerator, dishwasher, dishes and utensils. Good spots to walk our dog and Rudy’s BBQ is a 4 minute walk.

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    I would Definitely stay again
    • Leisure trip
    • Family with young children
    • Mobility Accessible Studio Suite King Tub
    • Stayed 2 nights
    • Submitted via mobile

    The parking was limited. To many cars not enough parking spaces

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Fun stay
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 2 nights

    Parking was little tight. Breakfast could have been better.

    Great rooms.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Hearing Accessible Two Bedroom Loft Suite - King and Queen
    • Stayed 1 night
    • Submitted via mobile

    Felt like we were staying in a home and close to everything.

    Stayed in December 2023

  • Reviewed: 23 February 2024

    8.0
    I enjoyed my stay! I would definitely stay here again
    • Business trip
    • Family with young children
    • Studio Suite King
    • Stayed 3 nights

    House keeping could do a little better job paying attention to detail. Making sure head boards, kitchen and bathroom cabinets, panel doors and air vents are wiped down and dust free.

    Staff was amazing. I had an issue with the hideabed and they got it taken care of. Breakfast was great, rooms are really nice and spacious. Enjoyed the fire place, it's a nice touch.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Hearing Accessible Two Bedroom Loft Suite - King and Queen
    • Stayed 2 nights
    • Submitted via mobile

    Waffle machine not pancakes because of quality.

    Medioca

    Stayed in February 2024

  • Reviewed: 3 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Mobility Accessible Studio Suite King Tub
    • Stayed 3 nights
    • Submitted via mobile

    The carpet In the room was very dirty. So we're the tile floors in the bathroom. I ended up cleaning the tiles myself but the carpet desperately needed to be shampood or replaced.

    Heated pool and size of the rooms

    Stayed in February 2024

  • Reviewed: 1 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Studio Suite King
    • Stayed 1 night
    • Submitted via mobile

    Bed and couch were uncomfortable

    Stayed in January 2024

  • Reviewed: 26 January 2024

    9.0
    Nice place
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 3 nights

    Very nice breakfast. Fireplace a very nice touch.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Suite King
    • Stayed 2 nights
    • Submitted via mobile

    The sofa bed was awful. I know its hard to expect much but it could've been a little better quality.

    The room overall was very nice. The location was central to many things. Front desk was nice enough to allow an early check in.

    Stayed in January 2024

  • Reviewed: 31 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Studio Suite King
    • Stayed 1 night
    • Submitted via mobile

    Unfortunately, the motels water system froze and we had no water. Couldn't shower, couldn't brush your teeth, couldn't even get a drink of water!

    The room was beautiful, clean and very comfortable. The bed was comfortable. It was nice to have a refrigerator in the room.

    Stayed in December 2023

  • Reviewed: 18 December 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Mobility Accessible Studio Suite King Tub
    • Stayed 2 nights
    • Submitted via mobile

    I didn't like that the spa wasn't working properly no bubbles just heat and the room could of been a little more cleaner and the amenities for the kitchen were nice to have. Breakfast was good could of been a little better because the sign said bacon or sausage and there was only sausage overall had a great time

    I like the fireplace but had to buy wood the bed was comfortable and it was very spacious and felt like a home

    Stayed in December 2023

  • Reviewed: 12 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Two Bedroom Loft Suite - King and Queen
    • Stayed 1 night

    The carpets are badly worn and the whole place could use a facelift.

    The beds and pillows are very nice.

    Stayed in November 2023

  • Reviewed: 12 December 2023

    8.0
    Spacious Rooms, Breakfast could be improved
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 2 nights

    The breakfast was not that great. The surrounding was a bit awkward and not very crowded. It was also just beside the freeways.

    The rooms were quite big, not only for two people, but could accommodate almost 4 to 5 persons. They were two-storied. It was pretty clean.

    Stayed in November 2023

  • Reviewed: 16 November 2023

    8.0
    Comfortable and affordable
    • Business trip
    • Solo traveller
    • Studio Suite King
    • Stayed 1 night
    • Submitted via mobile

    The location was perfect. The rooms were clean and spacious.

    Stayed in November 2023

  • Reviewed: 8 November 2023

    8.0
    Great stay in a nice hotel!
    • Leisure trip
    • Couple
    • Studio Suite King
    • Stayed 1 night

    That they charge an extra fee for parking when there is plenty of parking available and not in a location that needs to charge.

    Great location for us. Place was very clean and room were spacious. Very comfy bed. Front desk guy, I believe his name was Joeffrey, was super friendly and helpful, as well as the guy who was in charge of the breakfast room.

    Stayed in November 2023

Showing 1 – 25

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