They don't clean your room

Attractive, nice staff

Stayed in June 2024

I’ve stayed here before & gave excellent rating for cleanliness of the property; also, that’s why I came back. The room was as before, clean & comfortable. The carpeting elsewhere throughout (for us from lobby to common areas on 1st floor, to elevator and on our floor (4th) were VERY WELL PAST needing to be cleaned. I was embarrassed when my friend said “I thought you said this was a great hotel” as he pointed to the floors and scrunched his face in disapproval. I was relieved to find clean carpeting in our room! I’m betting there was some story to explain it, but seems hard to believe Sonesta ES would let it get so nasty under any circumstances.

The location and breakfast were great. The checkin process was swift & easy - NOTING great thanks for accommodating our request for an early checkin!

Stayed in May 2024

location/value

Stayed in April 2024

A little hard to navigate the area - but really our problem, not theirs.

Breakfast was great.

Stayed in April 2024

We had booked a two bed apartment. When we tried to check in at 3.30 (30 mins early) we were told the room wasn’t ready (fair enough). When we returned at 10pm we were told that due to a “maintenance issue” we would have to have two separate rooms to get the three beds we’d booked. So we ended up with a King and Double in a two bed suite and a separate double for our 18 year old daughter at the other end of the property. This was okay for us but might not have been for others.

Easy parking. Comfy beds.

Stayed in April 2024

A little run down

The location was perfect

Stayed in April 2024

See above

Rooms and breakfast good. Staircase and lobby need a makeover- staff was great

Stayed in April 2024

Some areas, such as elevator and areas in hallways, appear beat-up (almost looking unclean).

Room was clean and comfortable

Stayed in March 2024

Not all front desk was helpful nor knowledgeable. I had called to get information regarding my reservations and payment and staff was not clear on status. Also had a fedex package delivered and staff could not locate until I came back to let them.know that I had proof of delivery. Made me late for work.

Breakfast was good. Love that this is included. Wish it would be served for a later time.

Stayed in November 2023

TV wouldn't work with HDMI cord to hook in laptop to do training zoom. The air-conditioner blowing in face at night. Placement could be better for vent.

Loved the variety at breakfast and it was different each day. But I'm an oatmeal fan and it was great to have cooked oatmeal and not packets to rehydrate. The staff kept it restocked and clean.

Stayed in July 2023

Loud and dirtier than I like.

Staff at front desk and safety precautions.

Stayed in October 2023

The rugs are old and worn and dirty, the rooms have a bit of mildew smell

Very clean, nice touches with water and coffee during the day in the lobby.

Stayed in September 2023

Carpets clean ,elevator hot, unable to use key card if went outside or workout area, old furniture ,

Staff

Stayed in August 2023

AC was pretty loud but it was over 100 degrees everyday of our trip

location is great for access to Domain and Arboretum, pool area is very nice and breakfast/coffee is awesome. On top of having traditional baked goods, cereals and hot items, they had kimchi and steamed rice for organization that was staying there! breakfast opens at 6:30a (coffee bar was usually open at 6) and on the last day when my sons and I had to leave at 6:15a the staff setting up was super helpful letting us grab some baked goods and fruit to go with a smile on his face and wishing us safe travels.

Stayed in August 2023

There were no drinks like coffee and tea available in the suite at any time.

I loved the kitchen. It was nice to just step out the bedroom and make a coffee. Doors to the bedroom were great for privacy. The suite temperature was fresh. The shampoo, conditioner and body wash smelled like flowers, very refreshing. A tv in the living room and another at the bedroom was awesome. The outdoor sitting areas were very pleasant and relaxing. The channel line up was very nice, with a good variety of shows to pick from. The large window in the living room and bedroom were fantastic. The bed was very large and very comfortable. Breakfast had a large variety, and tasted yummy. The staff was very very kind and helpful. Fantastic employees

Stayed in July 2023

Very hot in the hallways and elevator

Good location

Stayed in July 2023

The old carpet, chair and old smell.

Stayed in July 2023

Great, spatious rooms. Very friendly staff. Good beds and room well cleaned.

Stayed in May 2023

no daily maid/ cleaning service.

Breakfast was the bomb.

Stayed in May 2023

Clean rooms

Stayed in April 2023

Everything was wonderful.. breakfast was good and fresh.. AMAZING WAFFLES :)

Stayed in April 2023

Kitchen staff behavior

It's good

Stayed in March 2023

Key card not working early mornings Housekeeping knocking at 8.30 am. Bed and pillows too soft

Large room. We'll equipped

Stayed in December 2022

They had pork sausage. I don't eat pork.

Breakfast was ok.

Stayed in November 2022