bathroom was old, damaged tiles and moldy caulk around shower. property looked not well maintained and a bit worn out

nice room, good breakfast, good wifi, convenient location

Stayed in May 2024

The outside stairs needed some work. A family member got a splinter from the railings while walking upstairs to the room. Lots of cracked tiles in our bathroom and kitchen. The couch had a lot of visibile wear. Quite a few stains on the carpets upstairs near the bed as well as by the kitchen eating area and couch.

The size of the room was great. We loved the two floors and downstairs areas. The fridge was large and clean. 2 nice size tvs. Breakfast was included. Beds were comfortable. Love that we could have grocery shopped for a longer stay. Front desk staff were pleasant and accomadating with our earlier check in. Check out was very quick which was convenient. Overall it was a nice stay

Stayed in May 2024

There was no extra roll of toilet paper and there was very little left on the roll that was there. Also, the only coffee that was in the room was decaf. There was no regular. We did remedy both of those issues at the front desk. The facility looks a little worn out. As we walked to our room, there was wood that appeared rotted and paint was chipped off. Not a good first impression.

Room was very nice. The bed was very comfortable. We slept well. Unfortunately, we overslept and didn't make it to breakfast.

Stayed in May 2024

The photos are nice, though the rooms and facilities in general are run down.

Stayed in March 2024

Bathtube clogged. Pet fee extremely high (usd 75 per night). Booking.com should have advised us the rate when booking as I chose a pet friendly hotel and advised I will be with my pet. Really frustrating.

Location.

Stayed in May 2024

The bathroom

Easily accessible. Comfortable bed.

Stayed in May 2024

Not really anything. Except bathroom door didn't shut and the bathroom was tiny so the door there wouldn't close kept sitting my leg when I was in there. Eh oh well. For the price it was a great room.

Breakfast was ok. There was a slight language barrier with staff but nothing that would make the stay unenjoyable. They were all pleasant. Only thing that really could be labeled as "bad" was the couple below me got into a fight because his ass got caught cheating and she hit him with her car. Kind of deserving as he had the chick he cheating with there night before and then his "wife" right after. Can't say I wouldn't of accidently hit the gas a little too hard either 🤣🤣

Stayed in May 2024

N/A

The room was spacious and clean

Stayed in May 2024

Old and grungy, not enough kitchen supplies such as pans, baking dishes etc.

Stayed in April 2024

Utensils lacking

Bathroom size

Stayed in April 2024

The staff member the day I checked in. When I told her I was there to check in, she started laughing. I also did not like the hidden fees/extra charges. I was an extra night rate when my the checkout date was the same date.

The location and the room.

Stayed in April 2024

Everything needs a good clean. The bedding was clean but all the surfaces just needed a wipe down. Stains on carpets couches etc.

This hotel was perfectly adequate the suite would be very useful for longer stays. Good location. Pool was good.

Stayed in April 2024

The rooms were dated and looked a little dirty

Stayed in April 2024

The property and rooms Definitely need some serious updating and maintenance. I know that extended stay hotels that accommodate families can be challenging and time consuming to clean but the lack of effort for cleanliness here is palpable. There are drips of who knows what all over the walls surrounding every single trash can in the room. It is incredibly obvious that there is little to no attention paid to cleaning the walls anywhere. First, we were checked into a room that was untouched by housekeeping, they kindly moved us to another room which appeared decent, but as we settled in we realized there were dirty dishes still in the sink and dirty dishes in the dishwasher. The table was set with pre filled filters of coffee/tea and all the things you need to make coffee, yet no coffee maker to be found. We asked the front desk for a coffee maker and they provided us with a traditional coffee maker with no coffee pot. We very much enjoy staying at Sonesta Suites all over, but this place has got some serious stepping up to the plate to do in order to compete with the new Home 2 Suites in the area.

The rooms are a good size and setup for families, and it’s definitely a bonus having the full kitchen setup when traveling with children.

Stayed in April 2024

Breakfast was terrible. Eggs with cheese is not keeping up with the times. I like many people have a cheese alergy,which meant no breakfast for me. Not a great start for my day. When I mentioned it to the girl working the buffet,she stated well tomorrow were scheduled to have no cheese. How is that going to help me when I'm leaving that morning?? Not a smart thing to say to a guest! Also the pancake cooker didn't work. Her answer for that is-"Sometimes it doesn't work right". Seriously? I won't be staying here again!

N/A

Stayed in April 2024

This time there was no firewood in the fireplace. I didn't remember having to ask for it or buy our own when we stayed the last time.

We stayed at the Sonesta ES a few years back and liked the convenience, price, breakfast, kitchenette and fireplace.

Stayed in March 2024

The outside stairs leading up to the room were very dirty and falling apart. The room could have been cleaned much better. The kitchen was not stocked well, there weren’t any baking dishes to use for the oven. The breakfast was absolutely terrible.

The pool area was great and the beds were comfortable.

Stayed in April 2024

I had to buy lysol wipes to clean the room myself it needed it! Ants in the bathroom, cigarette butts all around the ground and never once saw room service for clean sheets and towels.

Nice kitchen and pool area, room was modern, functional kitchen, comfy king size bed. Nice to have lots of mirrors and a fireplace.

Stayed in March 2024

Room was a bit run down. There was some sort of ventilation fan that ran constantly and couldn’t be turned off.

Good location near restaurants. Not too far from skiing at Stowe. Plenty of room in the suite. No noise from adjacent rooms or highway.

Stayed in March 2024

There was ketchup or something on the wall by the trash can. The remotes didn't work to the down stairs TV all three TVs needed to share the upstairs remote. The person cooking breakfast the second day. Burnt and over cooked the food, and refused to start the pancake machine. The hot tub was missing alot of water so the jets shot the water out of the water. The shelves in our refrigerator door were broken so could be used. They just fell out.

Size of the room was perfect for what we needed. It was nice to have the kitchen with appliances. 2 bathrooms was perfect!

Stayed in March 2024

Dirty bathroom, old building, not properly maintained

Stayed in February 2024

I did not appreciate the fact that I WAS NOT made aware of the "Damages Security Deposit" that would be charged to my account until AFTER I entered my card information and booked the room and ONLY when I received a confirmation email was then made aware of the charge after scrolling two thirds of the way down to the bottom of the screen where I was fortunate enough to have seen the fine print... Furthermore, when asked about the charge at the front desk and how long after checking out i should expect the deposit to be returned to my card, I was given only vague answers and somewhat of a runaround. So its now been a week since I checked out of my room and returned home and I still have not received ANY notice from my bank, booking.com or Sonesta Suites regarding the return of my deposit or the receipt that I asked for upon checkout and was told that I BOOKING.COM would be emailing me one. To this current day, I have currently been charged $224.00 for a room that I signed a receipt that said I was paying $112.00... so I'm curious how that works is all!? And please just let me make one thing clear, I didn't even sleep in the bed or use the kitchen sink or shower. I sat on the couch and watched TV for 9hours, ate the complimentary breakfast and checked out so there isn't any reason for my deposit to be withheld and I'm not a smoker either.

Everybody was very sweet!

Stayed in February 2024

Breakfast Staff

Stayed in February 2024

There was no bath mat and bathroom had little black bugs crawling all over bathroom floor

Location, price, value

Stayed in February 2024