200 Hotel Circle, Charleston, WV 25311, United States
#5 of 26 hotels in Charleston
Guests' ChoiceBased on 382 hotel reviews
8.5Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.7
Staff
9.0
Value for money
8.5
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 May 2024
Hollis
United StatesThe bed was uncomfortable and weirdly noisy. Whenever you moved, it made a noise. So the nights sleep was not as restful as it could have been.
The location was great, the staff couldn’t be nicer, the breakfast was good, the price was right and, above all, it was clean, which is the most important thing to me!
Stayed in May 2024
Reviewed: 22 May 2024
Frederick
United StatesThe breakfast hours would be more convenient if extended to 9am
Stayed in May 2024
Reviewed: 11 May 2024
Karen
United StatesNone
Staff members were exceptionally helpful and nice, comfortable beds & setting is away from the busy streets Breakfast is very good too, also, very clean
Stayed in May 2024
Reviewed: 9 May 2024
Kristyn
United StatesRoad and entry drive to property is needing pothole repairs. Air conditioner vent blew directly at my head, not comfortable for sleep.
Easy to find, nice setting, friendly and efficient front desk staff and serving staff, clean and spacious room, nice room for extended stay, decent breakfast.
Stayed in May 2024
Reviewed: 5 May 2024
Larry
United StatesSnacks limited
Clean and quiet
Stayed in May 2024
Reviewed: 4 May 2024
Stuart
Canadapet charge was excessive front desk clerk couldn't seem to find reservation ..... asked front desk clerk for suggestion of where to go to get something to eat, after looking at a a piece of paper for minutes said he wasn't sure and since he didn't live in charleston he didn't know anywhere to recommend........... surely we weren't the fist people to ask and the basic requirement from someone working the front desk would be a basic idea of the local area
room was very nice located on ground floor to accomodate travelling with dog
Stayed in April 2024
Reviewed: 24 April 2024
Janis
United StatesIt was pretty well rounded. Centrally located, good.
Stayed in April 2024
Reviewed: 17 April 2024
Nancy
United StatesComfortable bed, mobility access bathroom was great-very good shower. Breakfast varied. Good toppings for oatmeal!
Stayed in April 2024
Reviewed: 17 April 2024
Stanley
United StatesI got charged by the hotel and Booking.com and will have to call to sort the problem out.
Nice area.
Stayed in April 2024
Reviewed: 28 March 2024
Mr
United StatesNo complaints
Location, cleanliness and if course the staff
Stayed in March 2024
Reviewed: 24 March 2024
Shelba
United StatesParking lot is limited, close parking and drain areas in the middle.
This place is clean, breakfast is the norm, rooms are huge, close to airport, friendly staff but most importantly this place is clean.
Stayed in February 2024
Reviewed: 18 March 2024
Golden
United StatesThis is a problem at most hotels with breakfast... the meat choices were all pork so I couldn't enjoy it.
I booked the two bedroom queen suite with full kitchen. I loved the size of the room and that I had full sized fridge and full sized stove with fully stocked cabinets. My daughter had her own room and bathroom. The staff was very friendly and even helped me print some work documents
Stayed in March 2024
Reviewed: 18 February 2024
Lisa
United StatesNothing
Clean and comfortable
Stayed in February 2024
Reviewed: 1 February 2024
Mr
United StatesWIFI ACCESS
Quiet setting off the beaten path excellent location for relaxation
Stayed in January 2024
Reviewed: 4 January 2024
Troy
United Statesfor whatever reason the hot water wasn't very hot the night we checked in but was fine the next morning
clean, safe, kitchenette, friendly staff
Stayed in January 2024
Reviewed: 2 January 2024
Angela
United StatesNothing. Everything was perfect.
The location was close enough to everything with out being right in the middle of the city. The check in staff was friendly and helpful. The breakfast was delicious.
Stayed in January 2024
Reviewed: 1 January 2024
Robert
United StatesBreakfast was just ok.
Individual house with three or four apartments. Plenty of space, fireplace for our duraflame log, well stocked kitchen.
Stayed in December 2023
Reviewed: 30 November 2023
Tammy
United StatesNothing
Everything
Stayed in November 2023
Reviewed: 13 November 2023
Sarah
United StatesCost
Location
Stayed in September 2023
Reviewed: 16 October 2023
April
United StatesNo hot water on last day, was told that it was a on going problem. Something I wish i would have known. I left to go home without a shower.
Breakfast was good! Bed was comfortable
Stayed in September 2023
Reviewed: 15 October 2023
Brandon
United StatesOn complaint was our tv remote didn’t work but the buttons on the tv did so no big deal
Clean , good items on breakfast
Stayed in October 2023
Reviewed: 28 September 2023
Mozhgan
United StatesYou need car to go around
I loved the location which was beautiful Close to downtown, I loved how rooms were with lots of amenities
Stayed in September 2023
Reviewed: 28 September 2023
Jeremy
United StatesPillows and breakfast
Quite
Stayed in September 2023
Reviewed: 5 September 2023
Crawford
United StatesDaily attention to room.
Convenient to local area but isolated from the noise of the city. Room was nicer than expected.
Stayed in September 2023
Batsi, Greece
Hong Kong, Hong Kong
Guanajuato, Mexico
Sozopol, Bulgaria
Kalispell, USA
Palermo, Italy
Aristóbulo del Valle, Argentina
Bangkok, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content