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  5. Reviews of Sonesta ES Suites Houston Galleria

Reviews of Sonesta ES Suites Houston Galleria 3 stars

5190 Hidalgo Street, Houston, TX 77056, United States

#122 of 427 hotels in Houston

Guests' Choice

Review score

Based on 815 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    8.1

  • Staff

    8.7

  • Value for money

    8.4

  • Free WiFi

    8.1

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Showing 76 – 100

  • Reviewed: 9 July 2023

    9.0
    It was enjoyable
    • Leisure trip
    • Couple
    • One Bedroom Suite - King - Mobility Accessible
    • Stayed 2 nights
    • Submitted via mobile

    I had a problem with the refrigerator but later it was fixed

    The spaces of the room and the location was excellent

    Stayed in July 2023

  • Reviewed: 4 July 2023

    9.0
    Exceptional Property at an Affordable Price
    • Business trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    I can't think of anything except maybe just some very minor small cosmetic repairs that were needed in the room. The only thing I would really push management/owner to do is invest in USB charging ports on the outlets in a couple of places, such as on the night tables. People usually have a cord now with them but not the charging box to plug into the wall. USB charging ports would be a good investment.

    The property was very clean and well maintained from what we could see. The staff were very helpful, and although it was after 11pm when we were checking in, they still had smiles on their faces and just a good attitude. The room was really nice, super clean, smelled good, and it had literally everything you needed to cook a small meal....pots/pans, utensils, plates, etc. The fridge was a good size, a nice microwave, and a two burner glass stove top. The bed was super comfortable, the linens were clean, and the standard white, including the towels, AC worked perfectly, and there was even a small couch to watch TV. There is also a table to eat at. They provide a laundry basket if you need to wash, a ironing board and iron as well as a hair dryer. I will definitely rent a room here again when in town on business. And it was affordable.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    9.0
    Great hotel tucked away in the Galleria! You definitely get value for your money!
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    I wish the business center was functional during my visit and also if olive oil could be provided for the kitchen.

    Wow this place surpassed my expectations, room was huge, kitchen has all the utensils you could use. Grounds are well kept and breakfast was an added bonus.

    Stayed in June 2023

  • Reviewed: 1 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    It’s a little old.

    Great location and friendly staff. Good quality breakfast as well.

    Stayed in June 2023

  • Reviewed: 26 June 2023

    9.0
    Beautiful 😍 comfortable and great location
    • Leisure trip
    • Group
    • One Bedroom Suite - King - Mobility Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Room need to be repainted a lot of chip paint in the restroom and living area and steam the curtain they was dirty somewhat

    Stayed in June 2023

  • Reviewed: 25 June 2023

    8.0
    Overall I’d stay here again.
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    Not nearly enough towels in the room.

    The staff was great and the room layout was accommodating.

    Stayed in June 2023

  • Reviewed: 22 June 2023

    8.0
    Great stay at special rate therefore good price for great stay.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The wall in the bathroom could use an update.

    Early check in and very friendly staff.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 5 nights

    Cleanness Not daily Room cleaning Room Smell Tub quality

    A/C Beds Size Room in room Kitchen Covered Parking Location

    Stayed in June 2023

  • Reviewed: 17 June 2023

    9.0
    Great location and price.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    It took too long for hot water to flow to the bathtub. I was there during a scorching summer, so it wasn’t an issue. But I can see this being a problem for some people or in winter.

    Location, location, location. Next to the Galleria. Value for money is great, especially when you compare to other hotels in the area. The room even had a small kitchen. Continental breakfast included was a plus.

    Stayed in June 2023

  • Reviewed: 13 June 2023

    9.0
    Love to stay at Galleria Sonesta!
    • Leisure trip
    • Couple
    • Studio - King - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    My room this time was a little far from the elevator and I have a hip handicap at this time so walking was painful!

    I love the location because I stayed a block away for 7 years. The front desk young lady is the BEST….she took good care of me and has a wonderful attitude.

    Stayed in May 2023

  • Reviewed: 13 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 4 nights

    breakfast excelent

    Stayed in April 2023

  • Reviewed: 5 June 2023

    7.0
    Great staff and customer service.
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    My AC was broken in my room and I had to be moved to a different, smaller room. I appreciated the accommodation but not any offer to make it equal. My new room was a little dirty and needed repair in the bathroom. Cracked Sheet rock and all of the moldings on the corners were gone and there was just glue. Furniture seemed old. The picture of the pool is deceiving. It's extremely small.

    The staff was great.

    Stayed in June 2023

  • Reviewed: 3 June 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    place was awesome felt like i was staying in a nice apt bed was very comfortable

    Stayed in April 2023

  • Reviewed: 2 June 2023

    7.0
    Good
    • With a pet
    • Business trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 2 nights

    It was clean—Specious and just what we needed.

    Stayed in May 2023

  • Reviewed: 2 June 2023

    9.0
    Great location and very relaxing with a very congenial staff.
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The room was slightly shabby, peeling paint, some burns on the bedside night stands.

    The lobby area and the area where breakfast was served was very nice. The breakfast choices were also very good.

    Stayed in June 2023

  • Reviewed: 31 May 2023

    8.0
    Excellent location
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 9 nights
    • Submitted via mobile

    The AC works automatically, and there is no manual control. Sometimes it's become hot at night.

    Location and the staf.

    Stayed in May 2023

  • Reviewed: 24 May 2023

    9.0
    nice stay and clean
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    room decent, there is a pool, price good for location

    Stayed in May 2023

  • Reviewed: 21 May 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    ac was noisy

    breakfast

    Stayed in May 2023

  • Reviewed: 20 May 2023

    9.0
    galleria comfy spot
    • Leisure trip
    • Family with young children
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    location is great and room is quite comfortable. never got to use the little kitchen bit looks like has everything . price was awesome (for the location and comfort). staff super nice, specially Gabriel at the reception. they have a crib which was super, good mattress and not those portable ones that in some places are quite wear out

    Stayed in May 2023

  • Reviewed: 18 May 2023

    9.0
    hotel was really nice
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    front desk guy was a little rude

    the room was nice

    Stayed in May 2023

  • Reviewed: 14 May 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Studio - King - Mobility Accessible - Tub
    • Stayed 1 night
    • Submitted via mobile

    If one or 2 bottle of drinking water were in room was perfect because everything for tea and coffer were ready

    Stayed in May 2023

  • Reviewed: 8 May 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Price

    Location

    Stayed in May 2023

  • Reviewed: 24 April 2023

    8.0
    I would stay again due to location, value and free car parking.
    • Business trip
    • Couple
    • King Studio
    • Stayed 5 nights

    The breakfast could have offered scrambled eggs and hash brown potatoes which were not offered. Only protein offered was a sausage+egg croissant. Someone like me who prefers eggs without sausage is out of luck.

    The suite we were given was very spacious and comfortable. The location was fantastic. Right in the middle of the Galleria Mall. Yet very quiet.

    Stayed in April 2023

  • Reviewed: 7 April 2023

    9.0
    Great one-night stay close to the Galleria
    • Leisure trip
    • Couple
    • King Studio
    • Stayed 1 night
    • Submitted via mobile

    The only problem with the room (329) is that the tub faucet would come off in your hand if you did not keep it pressed toward the wall a bit as you turned it. It went back on easily, and it wasn't like water sprayed around or anything, but it was a bit disconcerting.

    It was basically a small apartment with a kitchen area, a table for 4, a king-sized bed, a nice sink/vanity area outside the bathroom, and bathroom with tub/shower. It was clean, smelled nice, and was well set up. We were pleasantly surprised! Staff was also super-nice, and the breakfast was better than expected.

    Stayed in March 2023

  • Reviewed: 27 March 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    Wifi- Maybe have some network wires at the desk for guest to use.

    Great location!

    Stayed in March 2023

Showing 76 – 100

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