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Reviews of Sonesta Milwaukee West Wauwatosa 4 stars

10499 Innovation Drive, Wauwatosa, WI 53226, United States

#5 of 7 hotels in Wauwatosa

Guests' Choice

Review score

Based on 451 hotel reviews

7.2

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.6

  • Facilities

    7.4

  • Staff

    8.5

  • Value for money

    7.4

  • Free WiFi

    8.7

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Showing 76 – 100

  • Reviewed: 9 August 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    My room was hot due to the air was not working right

    Everyone was so nice

    Stayed in August 2021

  • Reviewed: 25 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night

    Bathroom wasn't fully clean.

    Friendly staff, quiet and good value for price.

    Stayed in July 2021

  • Reviewed: 20 July 2021

    7.0
    No food, drink, or public transportation, but it was a good value, clean and I'd do it again.
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 5 nights

    None of the restaurants or bar were open. This was a real issue as I did not have a car and had to call on folks around Mkee that I know to take me to breakfast. There was no easy way to walk to a restaurant as it is off a major and busy highway. Initially, there was only one set of towels in the room, despite the fact they knew there were two of us. The toiletries were minimal. Only one waste basket in bathroom area. There was no refrig in room but I did complain about this - as we were spending five nights - and one was brought in. We are used to reading a daily newspaper and there were none at the desk or available in the lobby.

    The front desk people were superb! I want to particularly recognize Kash Thornhill who was pleasant and very helpful. We had no refrig in our room and she arranged one to be moved in. Also, there were minor complications when I was trying to print out my boarding passes and she worked at the computer with me. She was genuinely concerned for my welfare and in making this a great stay. The king size bed was comfy and the TV worked perfectly!

    Stayed in July 2021

  • Reviewed: 14 July 2021

    8.0
    Great Stay
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    It was a little out-dated. The pool/hot tub closed at 8, which is a little early.

    The room was clean and comfortable. The staff was friendly and accommodating. All facilities functioned properly.

    Stayed in July 2021

  • Reviewed: 14 July 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Preferred King Room
    • Stayed 3 nights
    • Submitted via mobile

    Room was clean and comfortable. Surprised we didn’t have a small fridge in the room. Restaurant facilities were not open yet. Staff was friendly and helpful. Great location for our needs.

    Stayed in July 2021

  • Reviewed: 11 July 2021

    6.0
    Will be more fun when restaurant and bar open.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No fridge or mwo. Restaurant and bar closed post covid and no continental breakfast post covid. Staff was great but they were short staffed. Close to Brewers which is why we stayed there, they have a Brewers shuttle but you have to reserve as PKG to get

    Staff was energetic and busy, great group.

    Stayed in July 2021

  • Reviewed: 9 July 2021

    8.0
    Very good
    • Leisure trip
    • Couple
    • Preferred King Room
    • Stayed 2 nights

    Not sure why a room with two adults would be booked next to and across the hall from two rooms of small kids and pre-teens (five or six kids in all, traveling together with two sets of adults). Two nights of yelling and screaming kids well into the night put a damper on what could have been a really nice stay at your hotel. The hotel wasn't full. Adults traveling without kids shouldn't have been booked immediately adjacent to a group traveling with 5-6 kids.

    Hotel was very nice. It was great looking property inside and out. Rooms and common areas were clean, staff was efficient and responsive.

    Stayed in July 2021

  • Reviewed: 7 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    It was nice as it was off the hiway but due to construction there was no access to get back onto the hiway once you are off. We enjoyed our stay but it was nothing exceptional. There is no microwave or mini fridge in the room. The property seemed a little outdated. I only had my usb phone charger and there was no usb plug or outlet available. This was a little frustrating so I ended up charging my phone in the car for the majority of the stay there. Staff was nice. When we checked in there were a number of guests and only one working staff. We enjoyed the free wifi and free parking.

    Stayed in July 2021

  • Reviewed: 28 June 2021

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Wi fi was not working...kept stopping!

    Stayed in June 2021

  • Reviewed: 28 June 2021

    7.0
    Pleasant.
    • Business trip
    • Group
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Lighting in bathroom. No fridge in room. No Gideon Bible.

    None

    Stayed in June 2021

  • Reviewed: 25 June 2021

    8.0
    It’s was a nice visit, just recommend getting microwave in room or at least on every floor.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    There was no fridge or microwave in the room. I had to keep going downstairs to heat up food and could only buy food little at a time.

    Clean environment, nice employees, and quiet space.

    Stayed in June 2021

  • Reviewed: 17 June 2021

    6.0
    Pleasant
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Location and the staff

    The room was clean except the the top of the bedding was really dirty and the chair was really dirty

    Stayed in June 2021

  • Reviewed: 14 June 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    Would have loved a microwave and refrigerator in our room.

    Clean, friendly people, nice pool

    Stayed in June 2021

  • Reviewed: 30 May 2021

    8.0
    It was a good night’s sleep in a decent hotel.
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    There were only 2 bath towels in the room. It would have been nice if there were 3 or 4.

    The beds and pillows were very comfortable. The blanket was a good weight. The temperature was good.

    Stayed in May 2021

  • Reviewed: 23 May 2024

    10
    All in all my stay was amazing .
    • Business trip
    • Group
    • Deluxe King Room with Roll-In Shower - Mobility Accessible
    • Stayed 1 night

    The food was good but , I think there should be more options for visitors that are vegetarians or vegan besides a tone of carbs . Also , overly cold in the conference rooms . All in all my stay was amazing . I couldn't ask for a better stay .

    The food was good but , I think there should be more options for visitors that are vegetarians or vegan besides a tone of carbs . Also , overly cold in the conference rooms . All in all my stay was amazing . I couldn't ask for a better stay .

    Stayed in May 2024

  • Reviewed: 23 May 2024

    10
    The hotel was very clean with very friendly staff. I would definitely stay there again.
    • Leisure trip
    • Couple
    • Queen Studio Suite with Roll-In Shower- Mobility Accessible
    • Stayed 1 night

    Easy to find - just don't like driving in bigger cities. Very clean. Staff was very helpful and extremely nice. Price was very affordable and well worth it.

    Stayed in May 2024

  • Reviewed: 13 April 2024

    3.0
    Unimpressive and substandard.
    • Solo traveller
    • Deluxe King Room with Roll-In Shower - Mobility Accessible
    • Stayed 1 night
    • Submitted via mobile

    I was charged a $25 fee for “incidentals” upon arrival. This was never disclosed until after check in and when I pressed for an answer as to what this fee was for, no clear answer was given. The hallways and room smelled of body odor. The furniture was worn and run down. There was no coffee maker in the room. The front desk worker promised to bring one up to my room but never did.

    Location

    Stayed in April 2024

  • Reviewed: 9 April 2024

    10
    Friendly staff great value
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted via mobile

    Location was convenient for my wife and I. We enjoyed the bar for dinner.

    Stayed in February 2024

  • Reviewed: 19 March 2024

    10
    Very comfortable!
    • Business trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    N/A

    Stayed in March 2024

  • Reviewed: 17 March 2024

    9.0
    It was ok for the $$
    • Leisure trip
    • Family with young children
    • Deluxe Room with Two Queen Beds
    • Stayed 2 nights

    They had to change the blanket on the bed because it was dirty, and this was when I first got into the room.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    10
    It was lovely
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I loved it

    It was clean

    Stayed in February 2024

  • Reviewed: 14 March 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty sheets

    It was run down

    Stayed in March 2024

  • Reviewed: 4 March 2024

    10
    Excellent Hotel
    • Leisure trip
    • People with friends
    • Deluxe Room with Two Queen Beds - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    No restaurant for breakfast.

    Staff was so accommodating. Especially manager Jameriah. She went above and beyond to make our stay excellent!

    Stayed in March 2024

  • Reviewed: 21 February 2024

    3.0
    One and Done
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    The room was filthy. I went to sit at the desk and pulled out the chair which had a beach ball sized stain on it - When I opened the wardrobe, I thought there would be a refrigerator inside - nope. It was rotted, falling apart, and moldy. Only stayed here because it was close to Froedert. We'll be staying in Brookfield next time.

    The Staff were great.

    Stayed in January 2024

  • Reviewed: 20 February 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    I haven't received my deposit back yet

    Stayed in February 2024

Showing 76 – 100

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