42700 West 11 Mile Road, Novi, MI 48375, United States
#11 of 15 hotels in Novi
Guests' ChoiceBased on 304 hotel reviews
7.1Cleanliness
7.7
Comfort
7.9
Location
8.4
Facilities
7.4
Staff
7.9
Value for money
7.4
Free WiFi
7.3
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End of dialog contentReviewed: 20 May 2024
Thomas
United StatesUpgraded to a suite carpet had ink spots in the sink area round spots of some melted on it in living room. Check in staff was not at friendly. Balcony had one dirt lawn chair and a very dirt small table on it could not utilize that area.
Close to the event
Stayed in May 2024
Reviewed: 19 May 2024
Stena
United StatesDirty dusty smelly bathroom. A distinct musty and ammonia from urine stink. Pool broke and fitness room was limited to 1 working piece of cardio equipment, no cleaning equipment and no place to sit.
Location
Stayed in May 2024
Reviewed: 13 May 2024
Julie
United StatesThe pool, the main reason we booked the hotel, was closed for maintenance. For this reason there should have been more of a discount on the room.
The facility was clean and tidy and brightly lit and inviting.
Stayed in May 2024
Reviewed: 10 March 2024
Emanuel
United StatesLocation. Getting and out was confusing.
It was quiet and clean.
Stayed in March 2024
Reviewed: 5 March 2024
Kim
CanadaRooms clean, other areas not so clean, elevator, hallways, pool was out of order
Great king suite, great view of the pond, fantastic corner balcony
Stayed in March 2024
Reviewed: 27 February 2024
Mallory
United Statesno microwaves in the hotel room balcony was on description and didn’t receive one towels has red stains in them
i was told my deposit would return the next day let alone it was 150$ deposit now they’re telling me it will take 3-30 days a whole month for a deposit wow !
Stayed in February 2024
Reviewed: 19 February 2024
Mehmet
United StatesUpon arrival was informed that I would be required to provide a $150 deposit against any incidentals , such as damage to the room.When we checked out, I was again Informed by the dest clerk that it would be 3-5 days before by deposit would be credited to my account . I offered to walk the clerk back to the room and inspect the room along with him. He again stated the hotels policy. Which. Would credited within3-5 days.But he also stated he it usually provided immediately. And seemed disinterested in providing any more clarity. I also inquired about the lack of coffee in the lobby, but he was. Interested in looking at his phone.
Clean property and good location
Stayed in February 2024
Reviewed: 8 February 2024
Victoria
United StatesThe pool was very cold.
Stayed in January 2024
Reviewed: 29 January 2024
Carlos
United States1. The breakfast was really basic, was expecting more choices. 2. I had several wet spots in the carpet, apparently due to a leak in the waterline serving the AC/heater system. I had to put towels on top of it and use flip flops when in the room
Staff is well trained, access and location is super convenient.
Stayed in January 2024
Reviewed: 29 January 2024
Mcpherson
United StatesThere was a lack of towels in the room.
The free breakfast offered was good. The hotel was close your event and lots of dining options.
Stayed in January 2024
Reviewed: 20 January 2024
Kristin
United StatesThe fire alarm was located right above the bed (at least in this room) and it would flash white light consistently through the night. It was annoying and I found it made the night less restful.
Location, staff and value
Stayed in January 2024
Reviewed: 27 December 2023
Tanesha
United StatesThe microwave didn't work But they replaced it ....only to get another microwave that didn't work. But everything else was accommodating
The spacious room Wonderful staff and the balcony was very spacious.
Stayed in December 2023
Reviewed: 27 December 2023
Tanesha
United StatesI wish I could've extended my stay. There was so much to do in the area during the holidays.
The spacious room king suite with a full balcony. The location was primo!
Stayed in December 2023
Reviewed: 15 December 2023
John
United StatesIt did not have free breakfast or a microwave in hotel room. It's not a good place for an extended stay.
The location was good. Staff was friendly and helpful.
Stayed in December 2023
Reviewed: 18 November 2023
Jeff
United StatesNot a very good breakfast. Location was fine
Stayed in October 2023
Reviewed: 12 October 2023
Lucinda
United StatesHard to find desk person upon check in and check out
Location was good and clean
Stayed in October 2023
Reviewed: 23 August 2023
Aiyu
United Statesno ,breakfast
clean
Stayed in August 2023
Reviewed: 9 August 2023
Lesia
United StatesDidn’t have breakfast
Stayed in August 2023
Reviewed: 7 August 2023
Christina
United StatesThe GM is rude and disconnected from people. There is a way to say you can't help people who are homeless but she made me not want to be there anymore like we didn't matter after spending almost $3,000 to stay at the hotel.
The front desk staff were friendly and very nice. The house keeping went above and beyond and gave us a microwave and we didn't even ask.
Stayed in August 2023
Reviewed: 27 July 2023
Kerry
United StatesNo breakfast
The bed was nice
Stayed in July 2023
Reviewed: 19 July 2023
Lacey
United StatesThe bathroom had some cosmetic issues. Peeling wall paper, poorly patch holes, scratches on toilet.
Clean and quiet
Stayed in July 2023
Reviewed: 4 July 2023
Pradipta
IndiaVery limited and poor quality breakfast
Stayed in June 2023
Reviewed: 4 July 2023
Denise
United StatesThe room smelled like old carpet, the sofa 🛋 had stains, the furniture is old 😑 😐,
The receptionist was very helpful and nice.
Stayed in June 2023
Reviewed: 3 July 2023
Dana
United StatesThe room booked is not the room we got. When the pool was open it was cold. The "breakfast buffet" was watery scrambled eggs and sausage links. The balcony off the room wasn't wide enough for a chair, standing room only.
Nothing stands out
Stayed in July 2023
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