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Reviews of MainStay Suites - Wichita NE 2 stars

3141 North Webb Road, Wichita, 67226, United States

#75 of 75 hotels in Wichita

Guests' Choice

Review score

Based on 247 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.5

  • Facilities

    8.0

  • Staff

    8.9

  • Value for money

    8.4

  • Free WiFi

    8.5

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Showing 76 – 100

  • Reviewed: 16 October 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Queen Room with Roll-In Shower - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    We didnt get a chance to stay cause a glich in thebsytwm so we switched motels

    Stayed in October 2023

  • Reviewed: 19 September 2023

    5.0
    Good for business stay, or not being in room extended periods.
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 1 night

    Everything was dingy, felt dirty. Original room key reader wouldn't even acknowledge card, and other readers seemed to struggle. Building felt tight in hallways, maze-like. The smoker section was directly below several rooms and the air filtration didn't work well for the smoke smell. TV remote wouldn't allow switching to the hotel-provided DVD player.

    Staff were very kind and prompt in service, handling tech issues with ease and making sure checkin/out was smooth. Room was good size, didn't feel too big. When card reader issues came up with my room, I was assigned a new one with no issues. I loved having a recliner.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    4.0
    Ok
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The welcoming

    The receptionist was great! The facility was not the clean

    Stayed in August 2023

  • Reviewed: 1 July 2023

    1.0
    Gross 🤮 terrible
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night

    It’s terrible the floor had syrup all over the floor and the iron didn’t work it was so gross 🤮 I would not recommend it to anyone

    It’s terrible the floor had syrup all over the floor and the iron didn’t work it was so gross 🤮 I would not recommend it to anyone

    Stayed in June 2023

  • Reviewed: 12 June 2023

    3.0
    Will never return
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room key never worked. The room smelled of smoke.

    the location was nice.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    3.0
    Headache, because i was late to my meeting sorting card problem
    • Business trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Charged my card multiple times on top of already charging my work card and telling me they wouldn't accept my work card. Also, the room next to me seemed to never go to bed and was blasting tv/phone all night

    Stayed in May 2023

  • Reviewed: 31 May 2023

    4.0
    Not great
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bed esd awful. Rolled to center and the pillows were flat and hard.

    Stayed in May 2023

  • Reviewed: 23 May 2023

    10
    Pleased with the price, cleanliness of the room, and friendliness of the staff.
    • Leisure trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was very clean.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Where to start? The mirrors had smears on them both. There was a sheet of ice on the bottom of the refrigerator. There was blue stuff on so many surfaces, from the bathroom door, the backsplash, the outside of the refrigerator, inside the freezer, etc. There were bits of what appeared to be Fritos and other things on the bathroom floor and in the toilet. The pillows and comforter appeared to be down-filled, and one of our party is allergic. Fortunately we brought our own pillows, but never thought about bringing blankets. There ws an empty frame above the desk/table, by the television. It would have been nice to have a mirror there so my wife could have sat to put on her makeup, rather than having to stand in the bathroom. We visit Wichita regularly to see our kids and grandkids, and we had hoped that this hotel would be a good place for us to stay when we do. Unfortunately, it doesn't look like it will be.

    The bed was very comfortable, and it was nice to have an ice maker. The staff was very friendly.

    Stayed in May 2023

  • Reviewed: 22 May 2023

    10
    Quiet, nice and relaxing.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    I liked everything

    Great customer service with staff.

    Stayed in May 2023

  • Reviewed: 18 May 2023

    10
    Good. Back on the 25th of May
    • Leisure trip
    • Family with young children
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    50.00 for my 5 pound dog.

    No breakfast. Location to dr. Office was goo.

    Stayed in May 2023

  • Reviewed: 15 May 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room we were originally put in was not clean. There were fingernail/toenail clippings all over the carpet. When I asked the front desk to be put in another room, that room also had fingernail/toenail clippings on the floor and hair all over the inside of the tub.

    Our room was on the bottom floor, which was helpful since I was only a few months removed from a knee surgery.

    Stayed in May 2023

  • Reviewed: 2 May 2023

    5.0
    At least it was convenient
    • Leisure trip
    • Solo traveller
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Ice maker didn’t work and the HVAC wouldn’t run.

    Stayed in April 2023

  • Reviewed: 19 April 2023

    3.0
    not good.
    • Leisure trip
    • Group
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    loud noises in middle of night. roaches.

    front desk woman was super

    Stayed in April 2023

  • Reviewed: 27 March 2023

    6.0
    Rooms are nice and comfortable, just needs maintenance
    • Leisure trip
    • Solo traveller
    • Standard Queen Room - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Check in to 30 minutes, then the door wouldn’t unlock. Once in the room the ac unit didn’t work. Maintenance guy finally got it working, but but had same issue next day. Was told “too bad, no maintenance guy on the weekend” and no other rooms available.

    Did not exist

    Stayed in March 2023

  • Reviewed: 19 March 2023

    10
    Great place to stay in the big ‘W’.
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    price went up about 25%

    Consistently clean, comfortable and cozy.

    Stayed in January 2023

  • Reviewed: 13 March 2023

    5.0
    it served its purpose very well
    • Business trip
    • Family with young children
    • Standard Queen Room - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    no breakfast, no water in the vending machines.

    the room was very clean

    Stayed in March 2023

  • Reviewed: 7 March 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Confusion with my reservation so I had to stay in my car for hours due to the front desk unable to locate which was in their system all the time.

    Stayed in March 2023

  • Reviewed: 7 March 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The rooms are awesome prices are a little pricey maybe they will go down

    Stayed in February 2023

  • Reviewed: 1 March 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Roll-In Shower - Accessible/Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Could have used little better pillows but overall was an excellent hotel for our stay.

    I cannot think of anything disappointing about this hotel and it's location, other than maybe a little better pillows. This hotel was updated, very clean, the staff was great and the location was perfect for our stay. We stayed here in Feb 2023 and if ever back in the area, we would definitely stay again. We recommend this hotel!

    Stayed in February 2023

  • Reviewed: 27 December 2022

    4.0
    never again
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    cigarette smoke smell in bathroom mainly and we asked for a nonsmoking. smoke coming thru bathroom vents. vending machine didn’t work contacted the vending machine operator and he basically accused me of lying.

    price

    Stayed in December 2022

  • Reviewed: 11 November 2022

    5.0
    The hotel seemed clean and helpful, but the noise level made it very uncomfortable.
    • Leisure trip
    • Couple
    • Queen Room with Accessible Tub - Accessible/Non Smoking
    • Stayed 1 night

    There was lots of noise we could hear from other rooms and the hall. We heard doors slamming all night long. I had trouble with my key card entering the building every time, but it worked fine to get into the room.

    The room had plenty of space, the bedding was soft and the temperature of the room was good. The grab and go breakfast had a good variety (muffin, fruit cup, granola bar, water).

    Stayed in November 2022

  • Reviewed: 14 October 2022

    10
    great staff great room very pleased.
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    clean easy accessibility

    Stayed in October 2022

  • Reviewed: 11 October 2022

    3.0
    I would not stay there again!
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    It smelled and looked terrible!

    staff were nice

    Stayed in October 2022

  • Reviewed: 2 October 2022

    10
    Great staff, very clean and quiet room!
    • Leisure trip
    • Couple
    • Standard Queen Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was great!

    The staff was professional and courteous! The room was very clean and quiet!!

    Stayed in October 2022

Showing 76 – 100

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