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  5. Reviews of SpringHill Suites by Marriott St. Joseph Benton Harbor

Reviews of SpringHill Suites by Marriott St. Joseph Benton Harbor 3 stars

1255 Cinema Way, Benton Harbor, MI 49022, United States

#3 of 11 hotels in Benton Harbor

Guests' Choice

Review score

Based on 216 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.3

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.0

  • Free WiFi

    7.9

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Showing 1 – 25

  • Reviewed: 18 May 2024

    9.0
    We had a wonderful time and truly enjoyed this hotel!
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    The front desk member was a bit abrupt at first (was frustrated with booking.com issue). The issue was nothing on either his or our end and he apologized for the inconvenience. Unfortunately, it took around 45 minutes to get our room due to third party booking reasons with Booking.

    Beautiful hotel with spacious rooms, comfy beds, and clean pool, etc!

    Stayed in May 2024

  • Reviewed: 3 April 2024

    7.0
    Very clean and renovated and great breakfast. However for larger family, needs some work.
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night

    The pull out was a twin size. So this room does not fit for a family of 6. I had to go to the front desk several times to get all the necessary sheets and pillows when there is a huge closet they should have been stored in. My husband had to sleep on the couch as there was not enough room.

    Very clean. Very new. Confortable beds.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    7.0
    Good
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    They charged my card an extra $200 without informing me

    Stayed in March 2024

  • Reviewed: 22 February 2024

    8.0
    Good place to stay for short stays
    • Leisure trip
    • Family with young children
    • Suite with Two Queen Beds and Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Didn’t have certain things in room like Kleenex. Not the cleanest.

    Stayed in February 2024

  • Reviewed: 1 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Hearing Accessible
    • Stayed 1 night
    • Submitted via mobile

    Very uncomfortable bed and pillows. Legit didn’t get any sleep because the pillows were so cheap and worn down.

    Friendly staff

    Stayed in September 2023

  • Reviewed: 16 September 2023

    9.0
    Nice room, and even nicer staff.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was some variation of eggs, sausage (links or patties) and bacon (1 time in the 7 days we stayed there)

    I loved the modernness and space of the room.

    Stayed in September 2023

  • Reviewed: 14 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    Mattress was very uncomfortable

    Stayed in August 2023

  • Reviewed: 23 July 2023

    8.0
    Perfect place for my family of 11 in 4 rooms.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 4 nights
    • Submitted via mobile

    No towels upon arrival. No room cleaning. Not reminded you have to request a cleaning upon check in.

    Comfortable. Microwave and refrigerator. Desk top for food display and area above fridge for food storage. Nice couch.

    Stayed in July 2023

  • Reviewed: 17 March 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    The facility overall was great. The only place I stay when go to the area 🙂

    Stayed in February 2023

  • Reviewed: 16 March 2023

    8.0
    Wonderful, clean, and inviting.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom seemed limited for a hotel that has a pool, no place to hang wet swimsuits or towels, also no luck on sliding bathroom door.

    We love the room and the entire atmosphere of the hotel/lobby!

    Stayed in March 2023

  • Reviewed: 12 November 2022

    8.0
    we would stay here again
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    our AC unit was making weird loud noises and it was too late to switch rooms so didn’t sleep very well. Reminder, #320 needs to be look at.

    great location, friendly staff and clean hotel

    Stayed in November 2022

  • Reviewed: 20 September 2022

    9.0
    I'd stay there again any time.
    • Leisure trip
    • Solo traveller
    • King Suite
    • Stayed 1 night

    The hallways were quite cold as was my room until I got the thermostat adjusted up about 5 degrees from where it was set. There was a cove tile missing in the bathroom but other than these nitpicks, it's quite a good hotel. There was an automatic incidental charge added to my bill that I wasn't made aware of but, again, that's nitpicky once it comes off.

    The hotel's team was outstanding and clearly well trained. Everyone I interacted with was personable, professional and knew what they were doing. I'd cheerfully stay there again if I'm anywhere near that area. The breakfast presentation was clean, quality of the food was as good as one expects from a limited service hotel's complimentary breakfast and the attendant was spot on with everything from refresh to cleanup.

    Stayed in September 2022

  • Reviewed: 5 September 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    noisy

    room nice

    Stayed in September 2022

  • Reviewed: 26 August 2022

    9.0
    Was confortable clean and good service
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    None

    Breakfast was good and the location was perfect

    Stayed in August 2022

  • Reviewed: 10 August 2022

    8.0
    Very enjoyable overall.
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Missed not having bathtub.

    Breakfast was good except for second day when eggs were not available. Liked the lighted mirror!

    Stayed in August 2022

  • Reviewed: 3 August 2022

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Good space in the room. Good daily breakfast. Kind staff

    Stayed in July 2022

  • Reviewed: 2 August 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • King Suite
    • Stayed 1 night

    We had an issue with our reservation that was booked via booking.com and I was charged incorrectly. I tried to manage calling the hotel and they asked me to talk with booking.com. Booking.com asked me to call back the hotel to solve the issue. In the end I had to open a dispute with the credit card company

    Stayed in July 2022

  • Reviewed: 21 July 2022

    9.0
    I would come back and recommend this hotel to friends and family.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    The amenities were good and the location was great.

    Stayed in June 2022

  • Reviewed: 14 July 2022

    7.0
    Eh
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Location, Room Cleanliness, Value for Money, Bad WiFi. The area it's set on seems to be very dangerous.

    Good facilities, Breakfast, Comfortable Bed, Fridge. Businesses were pretty close.

    Stayed in July 2022

  • Reviewed: 11 July 2022

    8.0
    If staff had replenished towels & the lighting was a bit brighter, would have given 10/10. value and location we
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    staff missed cleaning our room. we were able to get towels easily from front desk.

    great pool & good breakfast. comfy room (if a little dim for a lack of lighting).

    Stayed in July 2022

  • Reviewed: 10 July 2022

    7.0
    I’ll look into Airbnb for my next trip to Silver Beach.
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The glass door on the bathroom dragged on the carpet and didn’t close properly. Also, the front desk clerk was NOT respectful of my request to not have my room number said out loud. I have traveled, both alone and with my husband, for years, and I’ve never had a problem with this before yesterday. I have heard stories of women who had their rooms broken into because the front desk clerk said the room number out loud. This clerk could tell I was uncomfortable and asked if everything was alright. I said no and explained why not. She got defensive and said “it’s a company policy that we have to say the room number out loud.” I don’t believe that for a minute; I think she was embarrassed that I called her out on questionable and unsafe behavior.

    It looked new and was very clean.

    Stayed in July 2022

  • Reviewed: 6 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Only one toaster for all guests to use during the breakfast, people have to wait quite a bit to use it.

    Clean, staff, room

    Stayed in July 2022

  • Reviewed: 27 June 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Room was run down. Couch uncomfortable.

    Great room size and breakfast

    Stayed in June 2022

  • Reviewed: 25 May 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 2 nights

    A pastry option would have been welcomes. As would bacon.

    Breakfast choices were limited. Both mornings, the fare was the same.

    Stayed in May 2022

Showing 1 – 25

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