1255 Cinema Way, Benton Harbor, MI 49022, United States
#3 of 11 hotels in Benton Harbor
Guests' ChoiceBased on 216 hotel reviews
8.1Cleanliness
8.7
Comfort
8.6
Location
8.3
Facilities
8.5
Staff
8.7
Value for money
8.0
Free WiFi
7.9
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End of dialog contentReviewed: 18 May 2024
Shana
United StatesThe front desk member was a bit abrupt at first (was frustrated with booking.com issue). The issue was nothing on either his or our end and he apologized for the inconvenience. Unfortunately, it took around 45 minutes to get our room due to third party booking reasons with Booking.
Beautiful hotel with spacious rooms, comfy beds, and clean pool, etc!
Stayed in May 2024
Reviewed: 3 April 2024
Marsch
United StatesThe pull out was a twin size. So this room does not fit for a family of 6. I had to go to the front desk several times to get all the necessary sheets and pillows when there is a huge closet they should have been stored in. My husband had to sleep on the couch as there was not enough room.
Very clean. Very new. Confortable beds.
Stayed in March 2024
Reviewed: 25 March 2024
Yvonne
United StatesThey charged my card an extra $200 without informing me
Stayed in March 2024
Reviewed: 22 February 2024
Victoria
United StatesDidn’t have certain things in room like Kleenex. Not the cleanest.
Stayed in February 2024
Reviewed: 1 October 2023
Ethan
United StatesVery uncomfortable bed and pillows. Legit didn’t get any sleep because the pillows were so cheap and worn down.
Friendly staff
Stayed in September 2023
Reviewed: 16 September 2023
Kellie
United StatesBreakfast was some variation of eggs, sausage (links or patties) and bacon (1 time in the 7 days we stayed there)
I loved the modernness and space of the room.
Stayed in September 2023
Reviewed: 14 August 2023
Krista
United StatesMattress was very uncomfortable
Stayed in August 2023
Reviewed: 23 July 2023
Alayna
United StatesNo towels upon arrival. No room cleaning. Not reminded you have to request a cleaning upon check in.
Comfortable. Microwave and refrigerator. Desk top for food display and area above fridge for food storage. Nice couch.
Stayed in July 2023
Reviewed: 17 March 2023
Michael
United StatesThe facility overall was great. The only place I stay when go to the area 🙂
Stayed in February 2023
Reviewed: 16 March 2023
John
United StatesBathroom seemed limited for a hotel that has a pool, no place to hang wet swimsuits or towels, also no luck on sliding bathroom door.
We love the room and the entire atmosphere of the hotel/lobby!
Stayed in March 2023
Reviewed: 12 November 2022
Kristen
United Statesour AC unit was making weird loud noises and it was too late to switch rooms so didn’t sleep very well. Reminder, #320 needs to be look at.
great location, friendly staff and clean hotel
Stayed in November 2022
Reviewed: 20 September 2022
Dave
United StatesThe hallways were quite cold as was my room until I got the thermostat adjusted up about 5 degrees from where it was set. There was a cove tile missing in the bathroom but other than these nitpicks, it's quite a good hotel. There was an automatic incidental charge added to my bill that I wasn't made aware of but, again, that's nitpicky once it comes off.
The hotel's team was outstanding and clearly well trained. Everyone I interacted with was personable, professional and knew what they were doing. I'd cheerfully stay there again if I'm anywhere near that area. The breakfast presentation was clean, quality of the food was as good as one expects from a limited service hotel's complimentary breakfast and the attendant was spot on with everything from refresh to cleanup.
Stayed in September 2022
Reviewed: 5 September 2022
Cheri
Canadanoisy
room nice
Stayed in September 2022
Reviewed: 26 August 2022
Mofid
United StatesNone
Breakfast was good and the location was perfect
Stayed in August 2022
Reviewed: 10 August 2022
Michael
United StatesMissed not having bathtub.
Breakfast was good except for second day when eggs were not available. Liked the lighted mirror!
Stayed in August 2022
Reviewed: 3 August 2022
Monica
United StatesGood space in the room. Good daily breakfast. Kind staff
Stayed in July 2022
Reviewed: 2 August 2022
Ricardo
BrazilWe had an issue with our reservation that was booked via booking.com and I was charged incorrectly. I tried to manage calling the hotel and they asked me to talk with booking.com. Booking.com asked me to call back the hotel to solve the issue. In the end I had to open a dispute with the credit card company
Stayed in July 2022
Reviewed: 21 July 2022
Williams
United StatesThe amenities were good and the location was great.
Stayed in June 2022
Reviewed: 14 July 2022
Heriberto
United StatesLocation, Room Cleanliness, Value for Money, Bad WiFi. The area it's set on seems to be very dangerous.
Good facilities, Breakfast, Comfortable Bed, Fridge. Businesses were pretty close.
Stayed in July 2022
Reviewed: 11 July 2022
Brian
United Statesstaff missed cleaning our room. we were able to get towels easily from front desk.
great pool & good breakfast. comfy room (if a little dim for a lack of lighting).
Stayed in July 2022
Reviewed: 10 July 2022
Michael
United StatesThe glass door on the bathroom dragged on the carpet and didn’t close properly. Also, the front desk clerk was NOT respectful of my request to not have my room number said out loud. I have traveled, both alone and with my husband, for years, and I’ve never had a problem with this before yesterday. I have heard stories of women who had their rooms broken into because the front desk clerk said the room number out loud. This clerk could tell I was uncomfortable and asked if everything was alright. I said no and explained why not. She got defensive and said “it’s a company policy that we have to say the room number out loud.” I don’t believe that for a minute; I think she was embarrassed that I called her out on questionable and unsafe behavior.
It looked new and was very clean.
Stayed in July 2022
Reviewed: 6 July 2022
Gustavo
United StatesOnly one toaster for all guests to use during the breakfast, people have to wait quite a bit to use it.
Clean, staff, room
Stayed in July 2022
Reviewed: 27 June 2022
Quintin
United StatesRoom was run down. Couch uncomfortable.
Great room size and breakfast
Stayed in June 2022
Reviewed: 25 May 2022
William
United StatesA pastry option would have been welcomes. As would bacon.
Breakfast choices were limited. Both mornings, the fare was the same.
Stayed in May 2022
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