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Reviews of SpringHill Suites by Marriott Indianapolis Westfield 3 stars

19317 Westmore Ln, Westfield, 46074, United States

#1 of 3 hotels in Westfield

Guests' Choice

Review score

Based on 184 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.4

  • Location

    9.0

  • Facilities

    9.3

  • Staff

    9.4

  • Value for money

    8.7

  • Free WiFi

    8.8

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Showing 76 – 100

  • Reviewed: 6 August 2021

    9.0
    We had a great overnight stay at this hotel. Our room was very spacious and clean.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    No employees for the bar to be open.

    Very nice hotel. Room was very spacious and modern.

    Stayed in August 2021

  • Reviewed: 29 July 2021

    10
    Thoroughly enjoyed it!
    • Business trip
    • Solo traveller
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The facilities were really clean and top notch. I definitely got my money’s worth!

    Stayed in July 2021

  • Reviewed: 26 July 2021

    10
    Very nice facility. Excellent value. Helpful staff.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights

    Please add belgian waffles to the breakfast buffet.

    Breakfast was very good. Belgian waffles would have made it better.

    Stayed in July 2021

  • Reviewed: 24 July 2021

    10
    Great place to stay!!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I loved everything! I didn't read the fine print and they will add $20 incidentals fee, but before the charge goes through, that is dropped off.

    Staff was friendly and nice, breakfast had a variety and tasted great. We had 5 adults and the room was roomy and comfortable as we as a great price!

    Stayed in July 2021

  • Reviewed: 23 June 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Didn’t like that I was overcharged after stay.

    Didn’t get to eat breakfast just wanted to sleep in.

    Stayed in June 2021

  • Reviewed: 2 June 2021

    10
    Exceptional
    • Leisure trip
    • Group
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    The pool was small.

    It was beautiful and very clean!!

    Stayed in March 2021

  • Reviewed: 28 May 2021

    10
    exceeded my expectations. staff especially acc9modating
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I got up too late and missed it

    Stayed in May 2021

  • Reviewed: 25 May 2021

    9.0
    Excellent property
    • Leisure trip
    • Couple
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Everything!

    Stayed in May 2021

  • Reviewed: 1 April 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Waffle maker issues

    Nice and clean

    Stayed in March 2024

  • Reviewed: 8 February 2024

    7.0
    Great location, comfy beds, but poor communication about housekeeping for rooms.
    • Leisure trip
    • Group
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 4 nights

    The hotel should publish their housekeeping schedule on their website. The rooms are not cleaned everynight. This should be communicated to all guests when they checkin, so they know what to expect. The main areas of the hotel are very clean, but I am sad that my individual room was never cleaned for a 4-night stay.

    The hotel is great. It is in a convenient location and the rooms have the most comfortable beds.

    Stayed in February 2024

  • Reviewed: 1 October 2023

    3.0
    Terrible bathroom door/light design
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom light malfunction kept everyone from getting a good night's sleep.

    Stayed in September 2023

  • Reviewed: 7 August 2023

    2.0
    Very poor
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    They put a hold on my debit card even after my husband paid for it with his credit card and now my bank account is overdrawn... I am not happy with this at all . We even asked at the desk for them to remove it from my card and let him pay with his ... Oh sure no problem we were told ... Now I'm -$153.00 in the negative in my account!

    Ok

    Stayed in August 2023

  • Reviewed: 10 May 2023

    1.0
    horrible customer service.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    nothing

    I called on May 2nd to cancel my reservation. that was the last day that I could cancel. Nobody answered the phone when I called numerous times. I finally got ahold of Booking on the 3rd but they said to contact the hotel because it was one day late. I have emailed twice and received NO response. We have stayed at a SpringHill quite a few times. I was charged the entire nights fee of over $300 and never set foot in the building. We will never stay at a Marriott again.

    Stayed in May 2023

  • Reviewed: 29 April 2023

    1.0
    Very poor
    • Business trip
    • Couple
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Book the wrong city was trying to get a Hortonville in Wisconsin hotel would not return my money. My name is Tracy Lewis.

    Stayed in April 2023

  • Reviewed: 25 July 2022

    7.0
    good for our baseball tournament stay. close the the ball fields.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    the walk-in shower leaked a lot! flooded bathroom floor with each shower. sometimes difficulty getting new towels - we had to use our towels every day to sop up the water from the floor.

    clean, complimentary breakfast, nice exercise room. good location for baseball tournament.

    Stayed in July 2022

  • Reviewed: 23 June 2022

    3.0
    Over charged
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    I didn't like that they are charging me extra for smoking when no one did. I don't smoke. I have rented several hotels and never had this problem. Watch your charges when reserve.

    The hotel was very nice, loved the room.

    Stayed in June 2022

  • Reviewed: 28 February 2022

    5.0
    Too crowded and busy for me.
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed
    • Stayed 7 nights

    Since the hotel is close to a sports center there were teens everywhere. The lobby was full of sports teams. The hall was very noisy with people running.

    When it wasn't so crowded that I could get in the breakfast was good.

    Stayed in February 2022

  • Reviewed: 31 January 2022

    7.0
    We are a soccer family. This spring hill suite not best option
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    1) the tv was misplaced and uncomfortable to watch 2) the staff would not allow us to have a late checkout which was fine. But the way she denied the request was annoying and disrespectful. She asked if we had a Marriott number, I said yes, found the number. Only after she looked it up, did she say we needed to be a god member. Why not just ask me… are you a gold member? Her smile was fake like she was being coy. This is just not cool. She should be fired.

    The place is new and was clean

    Stayed in January 2022

  • Reviewed: 22 October 2021

    7.0
    Great place, wonderful people, terrible internet service.
    • Leisure trip
    • Solo traveller
    • King Suite with Sofa Bed
    • Stayed 1 night

    For that caliber of hotel the internet service was terrible! Pretty much non existent. I needed to check weather and plan my route for the next day. I was VERY disappointed when something as simple as weather and maps couldn't load due to slow internet. The Apps actually timed out without loading any data.

    The people were terrific, the hotel is new so all facilities were very nice.

    Stayed in September 2021

  • Reviewed: 12 September 2023

    10
    Too short as always
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Not much

    Modern and clean

    Stayed in September 2023

  • Reviewed: 19 December 2022

    9.0
    is was comfortable for our family for one nights stay.
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    bar wasn’t open, microwave in the room didn’t work

    close to the facility we were there for.

    Stayed in December 2022

  • Reviewed: 5 September 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    I asked for a late checkout. The woman at the front desk said the hotel was completely booked for that night and they could not help me. I looked on the website and was given multiple options for a room for that night, so it wasn't completely booked and I could have had a late check out. When I presented her with this information she then said it was too late to ask for a late check out and there is nothing she could do. It was 830 am when I asked. She lied. And told another lie. I was really disappointed. The entire stay was perfect, except for her.

    Stayed in August 2021

  • Reviewed: 1 August 2021

    4.0
    Noise quality
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    Kids running, jumping on beds onto the floor, slamming doors till 2:00 am.

    Looked new and inviting.

    Stayed in August 2021

  • Reviewed: 7 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Queen Suite with Sofa Bed
    • Stayed 7 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 20 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

Showing 76 – 100

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