I did not like eating with a plastic knife and fork at breakfast especially trying to pick up scrambled egg as it kept slipping off, not much choice of hot food at breakfast but plenty of other bits cold meat and cereal etc. Good location

The staff were very nice especially John on the front desk he was so helpful he booked a trip for us which made it easy I only had to pay it ☺️ he also answered all our questions.

Stayed in May 2024

I believe the room was too small for a trip for more than 3 days. There was no space to accommodate my luggages. Also the lack of price information for the shuttle to the airport could be solved/improved. When I asked firstly It was informed one value, but when I contracted, it was mentioned it was informed a wrong value and charged me more. Later, in the shuttle, other passengers informed me they paid a lower value of transportation for the same trip.

Bed was very comfortable, good options at breakfast, staff was the key differentiator for the good evaluation since always they tried to help and support us to have a great stay.

Stayed in May 2024

The safe in the room was on the bottom of the cupboard. I'm 82 years old and that was extremely inconvenient. I understand the limitations, but for the price of the room, breakfast on paper plates and plastic cups was less than satisfactory. Also - the breakfast selection was minimal. How about some salad vegetables?

Location.

Stayed in April 2024

The breakfast was very good. There were many choices and they were easy to get to. They were eggs and choices of meat with different kinds of bread and there was food for vegetarians.

Stayed in May 2024

Rooms are a bit small

Nice clean rooms and comfortable beds

Stayed in May 2024

Bad lighting in the room (and no light from the window as it was facing the courtyard), breakfast was okay. Also a small part of my language got lost in the storage room - probably because of the amount of people and languages in the lobby it got lost or taken sadly. Otherwise a nice hotel.

Good location, nice room and lovely staff.

Stayed in May 2024

My room was right next to the elevator and conditioning system at the hallway, therefore it was a little bit too much noise.

Great location, friendly staff, good breakfast.

Stayed in May 2024

Rooms were tight - no place to put suitcases and luggage Breakfast was some days poor

Staff was friendly and willing to help Location was very good to see up and down Manhattan district

Stayed in May 2024

Acoustic not really good so could listen to other bedrooms

Comfortable bedroom and well cleaned

Stayed in May 2024

Better bedding would have been nice (fitted sheets)

Excellent location for our stay. Close to Penn subway station and Times Square. Nice and central

Stayed in May 2024

The breakfast room was chaotic and food variety was poor. Elevators in the lobby won't stop to ground floor sometimes. Ground floor was always packed with people and noisy.

Good location. Modern furniture in the room. Good price/quality ratio compared to other hotels in the neighborhood .

Stayed in April 2024

I booked three rooms. In one room the water from shower leaked out into the restroom and seeped into the carpet. In another room the light bulb went out, the safe was locked, the restroom door was off the rail and at one point the restroom didn't flush . All things were promptly repaired or taken care of. No issues with the third room. Vanity of restroom was very small.

Beds were comfortable. The variety for breakfast was good. There was live music for 2 hours of the day and there was a lounge/bar area. The desk staff was friendly and complimentary water was a bonus. The cleaning staff did a great jobs in the rooms.

Stayed in May 2024

Very clean and comfortable !

Stayed in May 2024

I did not like the huge use of plastic for breakfast. The cleaning of the room was not sufficient, they even forgot to clean our room one day.

Τhe staff was polite and helpful. The location is perfect, just a few minutes to Penn Station (subway and trains).

Stayed in May 2024

Room doesn't have any type of view - looks out to other hotel rooms.

The room is a big size, and contains a fridge and microwave. Bed was comfortable enough, clean. Shower room was fairly modern, good shower pressure, a little bit small, but adequate. Nice breakfast provided, ample choice, and can take away if required.

Stayed in May 2024

The breakfast was basic.. they can add more products… also the fact that they had plastic spoons and dishes not good at all..

Stayed in May 2024

The room was small no view and the coffee machine didn’t work. Unfortunately there is an outstanding issue over payment and at the moment Ive paid twice!

Location was just right central Manhattan. The breakfast was very good. The staff were extremely helpful

Stayed in May 2024

we loved the hotel what we did not like are the scam taxi drivers from the airport so before you travel book the transport from the hotel as they have legit transport company. with this you avoid the lousy robbers taking advantage of you (it did happen to us as well as other couple who we met in the hotel)

The hotel is great. perfect location, we did not use subway at all and walked down to Battery Park as well as opposite direction to Central Park - all nice 1-1.5h walks. Hotel is really clean and the rooms are nice and big, breakfast is superb and what is a bonus is the happy hour when you get free beers and wine from 4 to5 so very nice after all day walking :) The best seller of the hotel is the staff- Jeffrey and Hana at reception are the best. Whatever we needed they helped us. I would definitely recommend it to any of my friends

Stayed in May 2024

No complaints so there is nothing I did not like

Staff very friendly

Stayed in May 2024

I know it’s a NYC thing, but lack of natural light due to high rise buildings around. This could be fixed with lightning fixtures but there are only few in the room. Also, really small wardrobe, but you can manage with the couch :)

Wonderfully located 2 blocks from Penn station and only 10ish minutes walk from TS. Absolutely great personnel! Everybody whom we spoke to or asked anything were more than helpful and nice. Quick check in/check out, luggage storage provided on the day we left (they even have a scale to weigh your bags!). Rooms cleaned every day and well equipped (fridge, microwave, hairdryer, iron and board). Breakfast OK, not like in European 4* hotels but I guess it’s OK.

Stayed in April 2024

We had reserved a King room for our stay of 4 nights and they put us in a double queen room the first night as no King rooms were available. We got a discount but it was a hassle unpacking-repacking-unpacking for just one night, what good is a reservation if they can't honor it? Breakfast area gets a bit congested during peak breakfast hours. There are only 2 elevators and they are slow, often stop at your floor packed, so wait, wait, wait, or take the stairs. Our room had a window facing an old brick building next door, but at least it was quiet.

Location is convenient and only 2-3 blocks from the Penn Station subway and train station. We took the subway from JFK and during our stay to visit various locations throughout the city, the Amtrak train to Washington, DC. The neighborhood gets a a bit funky at night but we felt safe at all times. Within walking distance to Times Square, Broadway, Rockefeller Center, Bryant Park, and 5th Ave. Rooms are small but that comes with the territory in N.Y. Bed was comfortable, clean and modern bathroom. Breakfast had good selection and plentiful but eating area gets a bit crowded during peak breakfast hours.

Stayed in April 2024

Breakfast is good but pretty much the same every day.

Clean, well-maintained, good location

Stayed in April 2024

Water could be complimentary at least on the first day of arrival, not 6dol per bottle🙈

Great location, AMAZING and very friendly, helpful staff, clean rooms

Stayed in May 2024

Breakfast extremely busy all morning

Great location beside MSG. Great value for money, saved a fortune because breakfast included. Rooms tidy & comfortable, cleaned daily. Staff polite & helpful.

Stayed in March 2024