The A/C wasn’t working very well in our room. It never got cold like I like it. It was a little warmer than I’m comfortable with. I like to set it at 69 at night to sleep. The thermostat stayed at 72 the whole time. My husband was comfortable, but also said it could’ve been cooler. We never told anyone, so we can overlook that negative incident. Still enjoyed our stay and would return.

The breakfast was better than any normal breakfasts served anywhere. It was fresh, hot and delicious. Beds were comfy. Location was outstanding. We were able to walk around to sightsee. It was in the center of everything you want to see. We appreciate that the Hotel gives their guests two free alcohol drinks and appetizers in the evenings during your stay. I appreciated that nobody could just walk into the building without a room key. It felt safer that way, especially at night. I would definitely come back to Nashville and stay at this same location.

Stayed in April 2024

One TV

Location and security in parking

Stayed in May 2024

It was WAY overpriced ($1800 for 2 nights)...I realize it was Derby weekend, but that is ridiculous. Also, the shuttle stopped at 5 hotels and took an hour to get to Churchill Downs. NOT worth the $85 per person per day!

The mimosas and breakfast were great, and the room service was good.

Stayed in May 2024

There was nothing we didnt like.

We liked the location of the property and that it is walking distance to main street and other downtown spots.

Stayed in April 2024

Not many elevators had to wait

Clean & downtown

Stayed in February 2024

Dim lighting in the bathroom and one of the elevators was broken on the first night but the elevator was fixed on day two so no major deal. These things happen. I made due with my dim lighting- was not a game changer.

Parking was easy, staff was super friendly and helpful. Room was clean and comfy! I felt very safe there traveling alone. Front desk went above and beyond. Parking garage was very close to the property and easy to navigate. It was also much cheaper to park there than other hotels that I looked into. Easy walk to Kentucky Conference Center. Gas station right next door if you need snacks or any supplies. I loved this place! Would highly recommend if you are traveling for a conference downtown at the KICC. Bed was super comfy. Great view from the 9th floor.

Stayed in March 2024

The pull out bed was terrible, and needs a new mattress. Also sheets, blankets, pillows. Not crazy about homeless people walking around cars. That's what you get downtown. Oh, the out parking you had better swing wide if your in a bigger vehicle.

How close it was to the expo center. Overall, it is a good place to stay. Just a few things here and there.

Stayed in February 2024

Bad area

Location

Stayed in February 2024

Our view was of the gas station across the street but if you overlooked that the town looked great at night lol.

Located near downtown and walking distances from fun activities and night life.

Stayed in December 2023

the parking garage was confusing

breakfast was great.staff was great

Stayed in January 2024

wish they had a hot tub or heated pool

friendly staff; walkable

Stayed in January 2024

Our room had a very dirty wall by the door that grossed me out.

Breakfast was fantastic! Loved the oatmeal bar! Room was spacious and comfortable.

Stayed in December 2023

$19 to park

Location was perfect to get to Yum Center and Slugger Field.

Stayed in December 2023

Breakfast was often out of food and was not as good as other Spring Hill suites I have stayed at. A few times we called the front desk and no one answered. The biggest frustration was that I had called ahead of time to use the breakfast area for our group to have a take out dinner and was told that was no problem and to check in with the front counter when I got there. When I went to check with the front desk when I arrived they told me it would be a $150 fee and I couldn’t use the space. Our same group but larger had done this same thing 2 weeks previously in Idaho without issue.

Great location, very walkable to everything downtown including restaurants and other attractions. Clean and in good condition.

Stayed in December 2023

The "free" breakfast was pretty bland

Proximity to downdown

Stayed in December 2023

The parking, we had to park on the road the second night because the parking garage was over booked! Do to a concert.

Location

Stayed in October 2023

No available luggage trolley, sink too small, mattress for couch was old

Clean and good customer service

Stayed in November 2023

Breakfast room needs more light.

Overall hotel was a good stay.

Stayed in October 2023

The bathroom situation is a little odd. And by the time we got to breakfast not a lot of food left.

The convenience to restaurants and the Yum Center was great! Rooms were had plenty of room.

Stayed in October 2023

Need a little upgrade

Location

Stayed in October 2023

The item were not replenished and selection poor

Poor

Stayed in October 2023

Light above bed wasnt working and maintenance cart was in room, we put that in hallway when we arrived.

Staff was exceptional. Breakfast was good.

Stayed in October 2023

Looks a bit old

The staff was very friendly and kind. The facilities were clean.

Stayed in October 2023

Bathrooms could have been a little cleaner…there was hair on floor in toilet area and behind sink in shower area.

Friendly staff. Great breakfast. Maintenance came quickly to fix tv that wouldn’t come on.

Stayed in October 2023