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Reviews of Sonesta ES Suites San Jose - Airport 3 stars

1602 Crane Court, San Jose, CA 95112, United States

#49 of 84 hotels in San Jose

Guests' Choice

Review score

Based on 453 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.0

  • Facilities

    7.9

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 21 May 2024

    8.0
    Great price for a great stay! Would highly recommend!!
    • Leisure trip
    • Couple
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    There are no elevators. Normally wouldn’t be a problem but I have a torn meniscus so it was difficult going up and down the stairs.

    Very spacious with being able to park by our room. The rooms were like a two bedroom apartment!! Awesome

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was ok but having items restocked took some time

    Rooms were clean and spacious. Nice to have a full size refrigerator!

    Stayed in May 2024

  • Reviewed: 1 May 2024

    7.0
    Visit with daughter
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite
    • Stayed 4 nights
    • Submitted via mobile

    The pool area was really run down … rusty fence , torn faded pool chair fabric. There were no cushions at all on the wicker furniture under the grill gazebo. Lots of cigarette butts and trash in landscaped areas.

    Staff were great at check in The room was great very clean and comfortable

    Stayed in April 2024

  • Reviewed: 8 April 2024

    9.0
    It’s was good and comfortable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Not a thing

    The space for my little family of four

    Stayed in April 2024

  • Reviewed: 24 March 2024

    7.0
    Great breakfast.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The first unit we checked into had fleas so they moved us to another compatible, if more worn out, Unit. The carpet leading into the kitchen was shredded ( I couldn't think of a better word) and there were exposed tacks on the baseboard. The vent fan in the bathrooms did not work well and there was trash behind the bed/furniture.

    The room we had was perfect for our needs and the parking was very convenient. The 2 bathrooms were such a sanity saver especially when everyone got the urge at the same time!😆 The kit hen was great, although the sink was small and there was no oven but the morning breakfast made up for it beautifully; very filling and a great variety of offerings.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Value for money.
    • Business trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 1 night

    They have a weekly room cleaning service. I suggest that this should be daily or alternate day. Also, menu breakfast need enhancement.

    Room was adequate size

    Stayed in March 2024

  • Reviewed: 20 February 2024

    8.0
    Hotel review
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Climbing the stairs to our room.

    Very nice, clean room.

    Stayed in February 2024

  • Reviewed: 9 February 2024

    7.0
    Room was great for our group, but scary area.
    • Leisure trip
    • People with friends
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 9 nights
    • Submitted via mobile

    We were given the keys to an occupied room initially. Looked like a homeless encampment surrounded the hotel. Hot tub wasn't working.

    The room layout was great for us. Breakfast was very good.

    Stayed in February 2024

  • Reviewed: 11 January 2024

    7.0
    Very convenient and good value
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Bed Bathtub - Mobility Accessible
    • Stayed 3 nights

    Needs new carpeting, walls need new paint, door hardware needs to be replaced.

    Price

    Stayed in January 2024

  • Reviewed: 26 November 2023

    7.0
    Good stay not the best but if needed to would stay here again
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The appliances in the room are super outdated. The fridge made this odd noise every 30 mins which scared me throughout the night. The windows are thin you can hear every single noise outside. The room smelled like stale smoke smell even though we were in a nonsmoking room. There were no handicap accessible rooms we were put on the 3rd floor. No elevators to make sure if you can’t get up stairs to say so.

    Spacious clean rooms Decent breakfast provided some hot food which is a plus! My family enjoyed the coffee that was provided. One even said it was better than Starbucks.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Enjoyed the suite, breakfast and location. Would stay again.
    • Leisure trip
    • People with friends
    • Two-Bedroom Suite with Queen and Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Suite needs new flooring and furniture in living room. Sink drains in bathrooms need to be cleaned.

    The suite idea of sharing with friends.

    Stayed in October 2023

  • Reviewed: 20 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights
    • Submitted via mobile

    The bed wasn’t the most comfortable. It may have been an accident but there wasn’t an extra toilet paper roll.

    The room was a great size, very impressive. I get “extended stay” now, it feels more like an apartment than a hotel/motel room. Breakfast had a great variety. The linens and pillows were nice. The popcorn was a nice touch!

    Stayed in October 2023

  • Reviewed: 17 October 2023

    8.0
    satisfied
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite
    • Stayed 2 nights

    albert his very pleasant

    Stayed in October 2023

  • Reviewed: 13 October 2023

    8.0
    Was good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The outside needs to be cleaned lots of wasp nests and lawn needs to be mowed.

    The room looked like a mini apartment.

    Stayed in October 2023

  • Reviewed: 11 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Soon as we got in the room the was a huge spider on the floor and right out the door was a roch

    Stayed in October 2023

  • Reviewed: 17 September 2023

    8.0
    It would be good to specify the floor when booking, and if you put drinking water in the room.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    There is no elevator. Our daughter has a disability, she doesn't walk well and it was hard for us to climb the stairs with her to the 3rd floor.

    Very nice, friendly staff. Popcorn in the room. Excellent breakfast, suitable for both adults and children.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite with Roll-In Shower - Mobility Accessible
    • Stayed 3 nights
    • Submitted via mobile

    Room service was never there

    Stayed in August 2023

  • Reviewed: 25 August 2023

    7.0
    I plan to stay there again this weekend.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast ends too soon for some. A young man walked in at 9:30 hoping for breakfast and it was just cleared out. Maybe extend until 10 at least?

    My stay was comfortable. It wasn’t pristine, but I don’t have any complaints. Everything I needed was there.

    Stayed in August 2023

  • Reviewed: 15 August 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Could have had oven instead of dishwasher

    Stayed in August 2023

  • Reviewed: 10 August 2023

    8.0
    Overall we has a great stay . Albert was the gentleman who checked us in and he was awesome!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    The breakfast was not the best. Sunday morning they ran out of food and didn't bring more out. Breakfast runs 7-9 am could have been a little later especially on the weekend . No gluten free options

    The room was clean and beds were comfortable. Lots of outdoor facilities including heated pool and fire pits

    Stayed in August 2023

  • Reviewed: 30 July 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The keys would not work most of the time.

    Stayed in July 2023

  • Reviewed: 24 July 2023

    9.0
    Wonderful retreat for the kids and I 🤙🏾
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The pool gate magnetic strip card lock needs new batteries then programmed and perhaps time clock update afterwards. Blinking red light only on both gates.

    The front desk, breakfast, housekeeping team. The pool, fitness center. Breakfast overall. The black squirrel who’s tail was falling to pieces.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    No ice the ice machine didn't work and next visit will ask for a ground level very hard for my daughter to get up and down the stairs she is disabled.

    The size was great

    Stayed in July 2023

  • Reviewed: 29 June 2023

    9.0
    Good location
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite
    • Stayed 5 nights
    • Submitted via mobile

    Not much a variety in the shop or for breakfast

    The suites were external like apartments and so delivery service could deliver to my door. Easy access

    Stayed in June 2023

Showing 1 – 25

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