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  5. Reviews of Staybridge Suites Wilmington-Newark, an IHG Hotel

Reviews of Staybridge Suites Wilmington-Newark, an IHG Hotel 3 stars

270 Chapman Road Route 273, Newark, DE 19702, United States

#24 of 24 hotels in Newark

Guests' Choice

Review score

Based on 149 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    7.6

  • Staff

    7.9

  • Value for money

    7.2

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Pool was not open for use

    Stayed in May 2024

  • Reviewed: 16 March 2024

    8.0
    Good
    • Couple
    • One-Bedroom Queen Suite - Disability Access
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    It’s ok

    Stayed in February 2024

  • Reviewed: 13 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    It was ok

    Stayed in November 2023

  • Reviewed: 22 September 2023

    8.0
    Accommodation was great but breakfast not
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I found the breakfast pretty awful. Omelettes glued shut with what looked like Velveeta cheese and oatmeal that was thick and indigestible and pre seasoned with cinnamon. Only safe option was toast or a bagel ... or yogurt. And no milk for tea.

    The structure of the suite suited us perfectly as there were three of us. We each had our own bed, a seating area and a very functional kitchen area and shared bathroom.

    Stayed in September 2023

  • Reviewed: 20 September 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Suite with One King Bed & Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Evening staff was rude, am breakfast was not fully stocked and I kept asking for items, master bath toilet seat was peeling and inside toilet was dirty. In addition, maintenance was called bc toilet had issues flushing in second bathroom and bathroom door came off the hinged due to stipped wood. I had to request a light bulb for the living room. The hot water was not really hot. Furniture and the room was not updated and modern. I noticed a lot of minor maintenance issues that needed to be done.

    Room size, day shift staff was nice. The room was clean mostly.

    Stayed in September 2023

  • Reviewed: 28 May 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    There was no sealed plastic cups for drinking. The parking lot area was dark. Not enough lighting trees was blocking alot of the light

    Convenience to the university.

    Stayed in May 2023

  • Reviewed: 24 April 2023

    7.0
    ok for a quick getaway
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    the bed was very uncomfortable. this facility is dated compared to other Staybridge’s I’ve stayed at.

    location, friendly staff

    Stayed in April 2023

  • Reviewed: 21 March 2023

    8.0
    It was a good experience overall.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 7 nights
    • Submitted via mobile

    I didn't like that they put a hold of $70 on my card in case of damages since I used a third party to book the room. I also didn't like how long the stove took to boil some water and how loud the dishwasher was. Also, I didn't like having to go to the front desk almost everyday for coffee. I think that should they should already put enough in the room for the amount of days you stay there.

    I liked that they served free dinner Monday through Wednesday with beer or wine. I thought that was awesome. I also liked the free breakfast and complimentary items.

    Stayed in March 2023

  • Reviewed: 26 February 2023

    8.0
    Good clean room, but other guests are easy to hear.
    • Leisure trip
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    I could hear the dogs from other rooms late into the night and the upstairs guests until after 1 AM. The staff member at check in told us breakfast was at 6:30. We came down to find it was actually 7:30 since it was Saturday. We would have made other arrangements had we known the correct time.

    The breakfast was acceptable. The staff was polite. The room was the best part. Very comfortable.

    Stayed in February 2023

  • Reviewed: 17 January 2023

    7.0
    Too expensive.
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 28 nights
    • Submitted via mobile

    Room and appliances need to be upgraded. Breakfast was on time during the weekdays but was late on the weekends and holidays.

    Staff was responsive.

    Stayed in January 2023

  • Reviewed: 29 December 2022

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    Not well equipped in kitchen. Not enough silverware to accommodate 3 people. Small pull out bed.

    Good space, comfortable main bed.

    Stayed in November 2022

  • Reviewed: 12 October 2022

    6.0
    Disappointing!
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 7 nights

    Only one washing machine for the whole hotel, the others were out of order and no reply to my email complaining about the situation. Night staff too busy on their mobile phones texting and made me wait at reception until they had finished texting - poor customer service. Hotel was dated and communal areas were scruffy. Really disappointed by this hotel after paying the amount we did. Won’t be staying here again.

    The location was good for what I needed.

    Stayed in October 2022

  • Reviewed: 6 October 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    It took a long time to get checked in as there was only one person at the desk The bed and bedding were uncomfortable and we did not get a good night sleep

    Clean, good breakfast, quiet

    Stayed in October 2022

  • Reviewed: 3 August 2022

    7.0
    Not a bad place to stay but difficult to ignore the high price
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 5 nights
    • Submitted via mobile

    cost was high

    nice facility but the price was quite high

    Stayed in July 2022

  • Reviewed: 7 July 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    It would have been nice to know you the hotel serve dinner nowhere online did I see it on there

    Stayed in July 2022

  • Reviewed: 21 June 2022

    8.0
    Very good
    • Business trip
    • Couple
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    1st room toilet was stopped up

    Good beds

    Stayed in June 2022

  • Reviewed: 20 June 2022

    8.0
    Very good
    • Leisure trip
    • Group
    • Two-Bedroom Suite with One King Bed & One Queen Bed
    • Stayed 2 nights
    • Submitted via mobile

    Rowdy lacrosse kids were running rough the halls playing tag and screaming, and no staff members addressed it even though they were present and saw it happening and disturbing other guests. The sofa bed didn’t have any bedding with it. Breakfast was okay, but nothing really good.

    The suite style hotel room is great for groups who want to be together but need some space.

    Stayed in June 2022

  • Reviewed: 31 May 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite - Disability Access
    • Stayed 4 nights
    • Submitted via mobile

    Staff answering phone were impolite.

    Stayed in May 2022

  • Reviewed: 16 May 2022

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Studio
    • Stayed 2 nights
    • Submitted via mobile

    I had to move 3x, something was wrong with the room. 1st room the refrigerator wasn't working, 2nd room the TV didn't work. The 3rd room was ok

    Convenient location.. clean rooms & nice breakfast

    Stayed in May 2022

  • Reviewed: 8 April 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    My room had a TERRIBLE smell. I called the front desk and asked if there were other rooms available. It smelled like cleaner and old tuna fish. Disgusting. The guy said no other rooms available. He could bring me cleaning supplies. I asked if tere were any marked as having a bad smell before. He said he couldn't tell but would bring cleaning supplies. He NEVER brought cleaning supplies. We had a little air freshener. We we lucky the bedroom didn't smell

    Breakfast was fine. Hours for breakfast were good as well.

    Stayed in March 2022

  • Reviewed: 19 March 2022

    8.0
    very nice room, check in and check out was easy, felt safe and comfortable staying here.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite - Disability Access
    • Stayed 6 nights
    • Submitted via mobile

    didn’t get noticed at the front desk when we went for more towels and it felt rude of us to leave the trash outside the door to be picked up. would rather have had a place to put it.

    the outside patio with the bonfire pits was great, looks nice and updated

    Stayed in March 2022

  • Reviewed: 26 February 2022

    7.0
    Clean hotel with good location
    • Family with young children
    • One-Bedroom Double Suite with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The front desk staff was not very welcoming. They were hard to find at times. I was waiting at the front desk for extra towels for nearly 5 minutes before someone arrived to the counter to assist. She did not apologize for my wait. It’s a nice location but not well represented by the front desk staff

    The room was clean and spacious. We enjoyed the complementary breakfast, there was a nice variety. The location worked well for us, we were touring University of Delaware which was 10 minutes away. We also visited Christiana Mall & the casino which were both approx 10 minute drive, as well.

    Stayed in February 2022

  • Reviewed: 30 November 2021

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Studio
    • Stayed 1 night
    • Submitted via mobile

    A bad consistent ceiling leak in room 205

    Stayed in November 2021

  • Reviewed: 2 November 2021

    8.0
    Excellent for temporary housing.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Suite - Disability Access
    • Stayed 9 nights
    • Submitted via mobile

    The shower was a little dirty.

    The room was spacious and I like that we had a private entrance.

    Stayed in November 2021

Showing 1 – 25

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