Reviews of Hampton Inn & Suites Crabtree 3 stars
3920 Arrow Drive, Raleigh, NC 27612, United States
#19 of 108 hotels in Raleigh
Guests' ChoiceReview score
Based on 459 hotel reviews
8.7Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.0
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Facilities
9.0
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Staff
9.0
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Value for money
8.5
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Free WiFi
9.0
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Reviewed: 16 May 2024
Percius
United States1 review9.0Superb- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
The breakfast could be a little better.
The suite was clean and the pool was warm.
Stayed in May 2024
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Reviewed: 30 April 2024
Patricia
United States3 reviews10“We stayed two nights. It was easy to check in and no stop to check out.”- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
I have zero complaints.
As always, I love the great breakfast provided every morning. It simplifies the logistics of every trip. Also the cleanliness of the room and facility.
Stayed in April 2024
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Reviewed: 25 April 2024
Teresa
United States7 reviews9.0“Nice hotel and location, but bring your own pillow!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
The pillows were AWFUL. Beyond terrible. When you laid on them they were almost flat to the bed. We had to ask for extra pillows to stack and try to make a decent pillow. The beds are advertised as queen but I am almost certain they are double. There was significantly less space in that bed that our queen bed at home that we sleep in every night. The beds were not really that comfortable to us, but that is a matter of opinion. The room was small compared to others we have stayed in and seemed crowded with all the furniture. (2 beds, nightstand, fridge/microwave, dresser/tv stand, chair, desk, desk chair) Also of note, the doors are locked if coming from the outside after a certain time. Our daughter & friend came after a concert around 12:45am and the automatic sliding door was locked. Luckily the desk attendant was there and let them in but he alluded to the fact that someone is not always at the desk at that time of night. Had he not been there we would have had to go down and let them in the door. Not saying this is a bad thing but if the door is locked someone needs to be there or a buzzer to be let in.
This hotel is very close to alot of restaurants and stores close by. The hotel was very clean and modernly decorated. The room was extremely clean and tidy. The use of digital keys and being able to check in and out on the app was extremely convenient. We only stopped at the desk once to ask for pillows and to purchase bottled water.
Stayed in April 2024
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Reviewed: 15 April 2024
Donna
United States5 reviews9.0“Pleasant stay”- • Business trip
- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Worn carpet Thin comforter
Large room Incredibly nice staff
Stayed in April 2024
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Reviewed: 15 April 2024
Peed
United States1 review9.0“Peaceful, comfortable, relaxing place to book a stay.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing to really complain about.
Clean, friendly, and comfortable!
Stayed in April 2024
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Reviewed: 11 April 2024
Laurie
United States10 reviews1 helpful vote9.0“It was short, 6 hours, but comfortable.”- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No parking spots had to park far away
Convenient to mall and hospital
Stayed in April 2024
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Reviewed: 3 April 2024
Massie
United States2 reviews10Exceptional- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Circuits need updating to have USB for charging phone
Location to mall
Stayed in April 2024
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Reviewed: 1 April 2024
Jennifer
United States4 reviews10“Highly recommend! Very clean and pleasant!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
The only complaints are that the mushroom fountain in the pool was not working. However, the front desk attendant did offer to let us visit the sister hotel's pool which had a mushroom fountain too...but it was very chilly and we didn't want to walk back wet and cold so we didn't go. Also, the pool is very shallow. It was perfect for my 5 year old, but my teenagers were a little disappointed that the deep part of the pool was only chest high to them. We still enjoyed ourselves though!
The hotel was exceptionally clean! It smelled wonderful. That was the first thing I noticed and commented on that several times. My kids enjoyed the pool. It was also very clean and always fully stocked with pool towels. Having a restroom AT the pool was very nice. We were upgraded to a king suite for free and that was an unexpected surprise. The location was in a very busy area, but it was convenient to the places we visited. We went to the NC museum of Science (highly recommend!) and also went for a walk in William Umstead Park. Overall I was pleasantly surprised at the cleanliness and the kindness of the staff. Breakfast was very good too.
Stayed in March 2024
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Reviewed: 30 March 2024
Thomas
United States5 reviews9.0“Friendly staff and good location.”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Do not like pets allowed on all floors. Barking large dog. You need better control.do not like staying in a room that a dog slept.
Breakfast excellent. Location perfect.
Stayed in March 2024
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Reviewed: 19 March 2024
Beth
United States69 reviews5 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The water in my bathroom was a trickle.
Stayed in March 2024
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Reviewed: 8 March 2024
Bill
United States6 reviews8.0“Great place got price gouged”- • Business trip
- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
You told me 403 with taxes and it was 469. What gives?
Stayed in March 2024
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Reviewed: 18 February 2024
Tabitha
United States2 reviews10Exceptional- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It was very clean nice quiet and comfortable will be going back
Stayed in February 2024
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Reviewed: 15 February 2024
Thomas
United States9 reviews1 helpful vote9.0“Excellent, would stay again”- • Leisure trip
- • Solo traveller
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
Quiet and comfortable room, good breakfast
Stayed in February 2024
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Reviewed: 5 February 2024
Beth
United States69 reviews5 helpful votes9.0“Great place , we use this one often.”- • Leisure trip
- • Couple
- • King Room with Accessible Tub - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Shower extremely difficult to work
Location! Staff
Stayed in February 2024
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Reviewed: 31 January 2024
Lauren
United States2 reviews9.0“It was exactly what we wanted and needed.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
I understand why there wasn't a restaurant onsite as there is one at the hotel next door and they are owned by the same company. However, it would have been cool to have one at this hotel as well just for more options.
The room was comfortable and well-laid out. The breakfast offerings were pretty good and we appreciated that some of the offerings changed up day to day. The staff was also accommodating and friendly.
Stayed in January 2024
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Reviewed: 26 January 2024
Valerie
United States1 review10“I loved the staff and the hotel in general I will be visiting again!”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
N/A
It was very clean and neat.
Stayed in January 2024
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Reviewed: 24 January 2024
Eric
United States11 reviews9.0“We liked the accommodations and staff interaction and will stay again.”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 2 nights
We didn't have hot water in the shower. We didn't realize it until the morning we were leaving. We reported it at checkout and received a comp in 20,000 points.
Breakfast, very nice room, nice lobby and breakfast area.
Stayed in December 2023
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Reviewed: 4 December 2023
Iris
United States1 review10“Perfect”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
no complaints
Everything was wonderful
Stayed in December 2023
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Reviewed: 9 November 2023
Shino
United Kingdom6 reviews1 helpful vote10“A five storied heaven in Raleigh Durham”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
Nothing to mention
Perfect stay. Rooms are spacious and clean, nice pool as advertised, great breakfast and above all very helpful staff. The decorum and public areas are exceptional.
Stayed in October 2023
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Reviewed: 4 November 2023
Wilma
United States6 reviews9.0Superb- • Leisure trip
- • Group
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
N/A
Eggs
Stayed in October 2023
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Reviewed: 15 October 2023
Tirrick
United States2 reviews10“AMAZING AND WILL BE BACK”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Everything was great
The breakfast was amazing, the room was amazing, the room and hotel overall was amazing.
Stayed in September 2023
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Reviewed: 14 October 2023
Jp
United States1 review9.0“The nicest Hampton Inn I’ve stayed at.”- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Hampton Inn uses terrible pillows.
Clean, friendly and well kept.
Stayed in October 2023
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Reviewed: 14 October 2023
Beth
United States69 reviews5 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Mobility and Hearing Access/Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Location and it is quiet
Stayed in October 2023
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Reviewed: 22 September 2023
Tirrick
United States2 reviews10“WILL USE HAMPTON INN & SUITES FOR MY HOTEL FOR MY UPCOMING WEDDING..”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Everything ok was great. 5 star.
Breakfast was great. The room was top notch, the customer service was superb, the overall experience was phenomenal.
Stayed in September 2023
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