There was no Wi-Fi at all. Spent 2 days with tech support to get it active to no resolution. Room was listed as a king size studio but only had a queen bed. No access key to the pool area, found out it was drained, would have been nice knowing that in advance. Laundry room was sparse, no coin alternative or laundry soap available.

Location was convenient. Many restaurants and stores nearby.

Stayed in November 2023

Was told there was no issues with the pool, booked, they waited till after I could cancel, then i got an email saying thr pool actually was closed. Got there, and realized thr pool had been damaged in last years storm and never repaired. I feel sure they knew this when they replied that there were no issues. There was sand all over thr floor when we arrived. Otherwise, it was a nice well stocked room with a beautiful view and a cozy balcony.

The view, the beach, the balcony, the room was nice.

Stayed in September 2023

We received an email with a unit # and was told we would receive a door code on the morning of the trip, which we did. Check in was at 4pm we got to the building around 6pm. We put in the door code they gave us and it did not work. There is no one at the front desk, you have to call the customer service # for who you booked the room through, which we did and they said they were sending someone from the local office to meet us with the master key. That took forever! It was a little after 9pm before he came with the master key and he met us at the front door and told us to call him if it didn't work. We proceeded to go to our room and the key did not work so we call them back and I just so happen to mention the room # we are supposed to be in that was sent to us via email and the person on the phone repeats it and says you're supposed to be in a whole different room # and floor. So we go to that room # and the door code works on that door. So we basically wasted a little over 3 hours because they sent us the wrong room # in the initial email. And it was my birthday trip. Other than that it was a decent place to stay. But I wouldn't book with them again.

Stayed in July 2022

Need cleaner floor perhaps. Swifter under beds. Main door a little difficult. Bath toilet paper Holder dispenser needs fixing. Towel racks a little loose if you care.

Location. View. Ac

Stayed in July 2022

Tv reception poor. Paid for king suite got a queen suite problem getting room number to get in

Stayed in July 2022

We asked for Wheel Assessable. We could not get his scooter in or out. had to use his walker. Elevator super small. Had to fold his walker to get between items. Could not get anything on TV. Microwave was on top of Refrigerator above my shoulder not safe to use. One side of closet door off unable to close. Towe rack fell off wall. No grab bars in shower. I did not understand about checking in at room tried to find a person called number Jordon was helpful but code did not work. Took over 30 minutes worked for two days then did not work again had to walk back and forth length. x 3. short of breath. Finally a English speaking resident helped. Then to top things off they schedule electric to be off right at check out 10AM to12 Noon. got up early and left. I would Not recommend this I thought I was going to a place named Sunshine & Oceanfront and Serenity instead we were sent to Pirates Cove.

There was NO breakfast.

Stayed in June 2022

The required parking passes were not in the room and no icemakers on property.

Excellent location.

Stayed in September 2021

CLOSET DOOR FELL OFF, SOMETIME BEFORE WE GOT THERE. WHEN YOU TAKE A SHOWER THE WHOLE BATHROOM GETS WET. COFFEE POT DID NOT WORK. LIGHT BULB IN BATHROOM WAS BLOWN/POOR LIGHTING

IT WAS A GREAT LOCATION AND THE PLACE WAS CLEAN

Stayed in August 2021

No television or Internet,floor was dirty, roaches in bathroom and shower orty

Views and room itself were nice

Stayed in May 2024

Property was not the unit I booked. No Internet, no cable, had figure out how to get channels on TV even then reception was snowy. Couldn't lock door as instructed to leave. Stove was in such bad shape I was afraid to use. Very disappointed.

View

Stayed in February 2024

No internet, pool, or beach access. Although there's a city beach entrance next door to the building.

The view and the price.

Stayed in January 2024

Price for cleaning the unit seemed reasonable...... until I realized what little effort was put into cleaning. Pool area is shut down, couldn't find fitness center. What were the amenity fees paying for? Mattress was old and terrible. Bed spread was old and seemed unsanitary. No hand soap in the bathroom, only 2 skimpy rolls of single ply tp(had to go buy my own). Unit smelled of mold. Tub faucet dripped constantly. Toilet would stay running periodically. Noisy, dusty construction going on during most days of stay

Location was great. Parking lot was clean and freshly redone.

Stayed in November 2023

Dirty stove/oven. Maintenance had to install a lock on balcony door, closet door was off tract, shower floor all stained, shower liner dirty, dent in fridge door, etc.Pics sent by text upon arrival of all issues.

No breakfast offered. Location was great.

Stayed in October 2023

Door security chain broken on inside did not feel secure.

Location full kitchen very clean

Stayed in September 2023

the air in our room didn't work and room was not cleaned - dead bugs

location

Stayed in July 2023

There was nothing we didn't like about it

Everything was perfect. Even with damages from the hurricane it was super easy to get on the beach

Stayed in June 2023

wasn’t informed that the pool was gone.

ocean view. nice condo

Stayed in February 2023

The outlet in bathroom didn't work.

Stayed in August 2022

wifi wasn’t working

the view!

Stayed in July 2022

place was stinky

Stayed in June 2022

I never received my refund… over a month later.

Nothing. The place was filthy, no staff available, key broke off in lock so I never entered the room. I called you, Booking. Com and the managers to complain and demand a refund which was approved.

Stayed in April 2022

Having never rented a condo before I would have like to receive information on checking in and how I would get the keys before the day of check in. If I hadn’t called the company I would not have known the procedure. Many thanks to the gentleman who assisted me. Also it was a similar feeling at check out time. I wanted to make sure I left things as I should but was unsure of what I was responsible for. I thought there might be written instructions in the unit but I only received information three hours after I left. I found this a little stressful especially since the name on the “ contract” was Hideaway Cove and the actual building where the condo was was called Pirates Cove!

Stayed in March 2022

checking out at 10 am

Everything!!!!

Stayed in March 2022

Amazing view. Can hear the ocean with the sliding door open and totally quiet when closed.

Stayed in December 2021