The breakfast was good and the choice was rather complete. The only drawback was that the breakfast room was all too small for such a large hotel. There was a tremendous queue and hassle between 8:15 and 9:00 am when it already closed. A system of seat reservation would help the situation until another big room is made available.

Stayed in May 2024

Didn't have a closet.

Breakfast was light but it worked, bagels , cereal ,toast and yogurt with coffee, juice and milk.

Stayed in May 2024

The room and price good check in staff

Stayed in April 2024

VERY Very small double bed. Don't turn left out of the hotel. Though the area (like most cities) does have a homeless issue it is very profound if you turn left out of the hotel. Turn right, and it feels much safer.

Handy location for all transport. Clean quiet room.Large bathroom and walk in shower. Great Irish gastro pub a short walk. Also short walk to street trolley.

Stayed in May 2024

good value for money

nice location, good value for money, last minute booking so not much choices left room is big and you have everything you need, heater, hair dryer...etc. nearby area at night feel safe, there are a few other hotels nearby, and supermarkets also feel safe

Stayed in March 2024

nothing, the hotel and location was perfect. you have everything 5 min walking.

I like the location, that was near to downtown and near to power street station where you take the train and metro. Also the area its nice, its safe, its right in the beggining of tenderloin, but its clean and nice, you have union square 5 min walking. you can go walking all around dowwtown from the hotel. Staff super nice, and clean.

Stayed in May 2024

Homeless/drug intoxicated people in surrounding areas

Receptionist was lovely. Good location

Stayed in April 2024

Location is very convenient for transportation but unfortunately the area is populated by many homeless people which give a bad appearance to the district.

Generally a good stay, Bed was comfortable, good shower. Continental Breakfast availability included in the rate is a plus but don’t expect a full buffet breakfast. Security of the entrance of the structure was good and always monitored by the receptionist.

Stayed in April 2024

Hotel is at the beginning of Tenderloin area coming from Union Square and at night it's unpleasant and could get unsafe. Breakfast was minimal. On the last day, the (old) elevator run out of service and had to manually bring the luggage for 5 floors

Staff was available to let me check-in late in the evening, much after requested time, as I came from outside SF. Price is very competitive compared to others.

Stayed in April 2024

The hot water took long to came on in the shower No water provided

Convenient

Stayed in April 2024

The internet was awful, could not work properly. Would be great if the staff could give a pitcher/ jug/ big water bottle in the room. Also, tea/ coffee were not refilled in the room daily.

Very central, facilities are great considering the price, the staff are super helpful and always tries to sort any problem once reported.

Stayed in April 2024

Location not so amicable during nightime.

Good location. Walking distance from the union Square and public transportation.

Stayed in April 2024

Breakfast could be improved.

Stayed in April 2024

The breakfast options were moderate but some protein component, eg boiled egg, could have helped.

The rooms were neat and there was daily housekeeping.

Stayed in April 2024

Surrounding area of the hotel was not good looking

Breakfast was good could start earlier at 6 instead of 7. Location was central but no kerb appeal. Staff was really friendly and helpful.

Stayed in April 2024

Nothing

Staff, Location and cleanliness

Stayed in April 2024

The TV channels were out the 1st night, but rectified in a timely manner

Friendly staff, great location, whilst the room was tight, it had everything I needed and the breakfast was sufficient

Stayed in March 2024

The room smelled badly, air conditioner was right across the bed and it was blowing straight into my face, was noisy at night because of some machine working upstairs. Hotel location is near many places, but it’s at the end of Tenderlion, so many homeless people were right next to the door of the hotel. We were scared to go out and it was dirty outside the main entrance because of these people. Breakfast is included in price, but there was almost anything to eat (just coffee, tea, bagels, yogurt and some apples), no eggs or anything like that.

Room was clean, we got extra blanket easily, cleaning ladies were very nice and polite. Room and bathroom were quite in a good and fresh condition. They let us leave our luggage, all questions were answered. Good service. Hotel was locked and always under supervision of the front desk staff, so I felt safer (due to many weird people outside)

Stayed in March 2024

Beds were too short

Location

Stayed in March 2024

No wardrobe /closet /hangers and /or luggage rack. Everything else very good.

Location is perfectly central. Staff nice and friendly. Huuuge bathroom, decent room size, comfortable bed, very good quality of bed linen and towels. Very clean. Good wifi. Good air conditioning /heating. Even continental breakfast included in the price.

Stayed in March 2024

Same as above

Packaged water should be provided in rooms on complimentary basis that is basic. Location is good. Breakfast is limited atleast serve eggs

Stayed in March 2024

Location was tough

Cheap room

Stayed in March 2024

Very small room.

looks a bit poor from the out side, but once you get in sice it's nice.

Stayed in February 2024

The room was a bit too small for two tall Scandinavians which also meant the bed was too small for us. The breakfast was OK. Though one of the morning the refill of coffee was none-existing!

Location of the hotel was absolutely perfect. Close to Powell St. and the cable cars. And close to Union Square and shopping/restaurants. The reception staff was super nice. Always helpful and with a smile.

Stayed in February 2024