Reviews of SureStay Hotel by Best Western Williams - Grand Canyon 3 stars
800 E Route 66, Williams, 86046-3002, United States
#46 of 47 hotels in Williams
Guests' ChoiceReview score
Based on 31 hotel reviews
6.9Score breakdown
-
Cleanliness
8.0
-
Comfort
7.7
-
Location
7.9
-
Facilities
7.3
-
Staff
8.2
-
Value for money
7.6
-
Free WiFi
5.0
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
-
Reviewed: 13 April 2024
Kenneth
United States1 review8.0Very good- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
It was good
Stayed in April 2024
-
Reviewed: 7 April 2024
Ivan
United States6 reviews7.0“This motel is worth the money”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 2 nights
Small room, cramped. No microwave. No electric kettle.
Breakfast, Close to Grand Canyon, several restaurants nearby, Wi-Fi
Stayed in April 2024
-
Reviewed: 8 November 2023
Irina
United States3 reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Couple
- • Queen Room with One Queen Bed- Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Noisy radiator.
Late check in without problems.
Stayed in October 2023
-
Reviewed: 14 August 2023
Manuel
United States2 reviews7.0“Breakfast needs a little more work and maybe the rooms need to b inspected with more frequently”- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
The AC unit was not working properly in my room
The rooms where very clean and the beds very comfortable
Stayed in August 2023
-
Reviewed: 29 July 2023
Jaroslav
Czech Republic37 reviews8 helpful votes7.0“Good place to stay when you are visiting Grand Canyon.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Problems with the non-existent reservation.
Initially our check-in was complicated by the fact that although everything was confirmed several times in written by Booking.com our reservation was not on record. Whose fault? We don´t know. Looks like the communication between Booking.com and the hotel´s owner company was not the best. However the lady at the reeption did all she could to help us. Thanks to the fact that there were rooms available we could stay there and did not have to look elsewhere.
Stayed in July 2023
-
Reviewed: 2 July 2023
Emmanuel
Belgium77 reviews7 helpful votes7.0Good- • Leisure trip
- • Group
- • King Room - Non-Smoking
- • Stayed 1 night
When we booked, it was a Super8 motel. when we arrived it was a SureStay Motel and during the transition, our reservation data was not transferred by the booking.com system from the old hotel account to the new one. It took the clerk like forever to get things sorted out on the phone with booking.com !!!
Great staff! When we booked, it was a Super8 motel. when we arrived it was a SureStay Motel and during the transition, our reservation data was lost by the system. It took the clerk like forever to get things sorted out on the phone with booking.com !!!
Stayed in June 2023
-
Reviewed: 28 June 2023
Rajesh
Singapore9 reviews7.0“Value for money, clean comfortable rooms”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Free breakbast provided , but coffee was over before 9am Booking.com messed up the booking and did more damage by lying to me that everything is fixed.
I showed up at 10pm with family (after a tiring day at Grand Canyon). I was told by reception that I do not have a reservation (I had confirmed reservation via booking.com) . However reception staff were helpful and empathetic and managed to find me a room at the same rate booked at booking.com Its a no-frills place , but rooms are clean and comfortable. Ample free parking and a small swimming pool , which I didn't use. There is a laundry available too. More on booking.com fiasco - I called booking.com and they said they will fix it by calling the property. I waited at reception . Booking.com guy after a while told me he has already spoken to the property and everything is fixed . I was at the reception and they didn't receive any call from booking.com . Later booking.com tells me , sorry for the trouble , its a 1-in-a-million issue and they cant do anything. so , beware of booking.com. My advice is to contact the property directly and ensure you have a booking , before showing up.
Stayed in June 2023
-
Reviewed: 24 April 2024
Randy
United States4 reviews9.0“Staff friendly room nice breakfast good”- • Leisure trip
- • Solo traveller
- • Queen Room with Roll-In Shower - Disability Access
- • Stayed 2 nights
- • Submitted via mobile
Very good
Stayed in April 2024
-
Reviewed: 15 December 2023
Mathi
Australia14 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
There was nothing we disliked. Our experience from check-in to check-out was great.
Room was clean, including the linen. Breakfast was really good, more than what we expected for the price we paid. Check-in staff was very helpful, even he gave us some food coupons that we used the next day. Place is very convenient. Easy to find. Only 1 hr drive to Grand Canyon
Stayed in November 2023
-
Reviewed: 18 October 2023
Maria
United States4 reviews10“Very comfortable, delicious excellent breakfast buffet, and super friendly staff!!”- • Leisure trip
- • Family with young children
- • Queen Suite with Three Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The room heater makes a lot of noise, and we had to endure the cold.
The staff was amazing!!
Stayed in October 2023
-
Reviewed: 15 October 2023
Ani
Spain9 reviews2 helpful votes5.0“Below the average.”- • Leisure trip
- • Group
- • Queen Room with One Queen Bed- Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
This is a hotel in the mountain. We asked for additional blanket, and the staff was rude (guy).
Breakfast poor. No bread.
Stayed in October 2023
-
Reviewed: 12 October 2023
Inna
United States7 reviews1 helpful vote9.0“It was a good stop on the way towards were we were headed”- • Leisure trip
- • People with friends
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
A pretty quiet hotel along Route 66, the room was clean and comfy. Even had breakfast in the morning that was pretty good.
Stayed in October 2023
-
Reviewed: 12 August 2023
Jakub
Ireland20 reviews3 helpful votes10Exceptional- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
Price was bit to high for standard.
Pool was nice ,brekfast was ok, nice area .
Stayed in August 2023
-
Reviewed: 21 July 2023
Steven
United States8 reviews3 helpful votes1.0“Avoid SureStay Hotel by Best Western Williams - Grand Canyon”- • Leisure trip
- • Couple
- • King Room - Non-Smoking
- • Stayed 1 night
Dishonest staff. The staff member who checked us in lied profusely about our reservation not appearing in his records. Booking.com, however confirmed they were recorded and when we paid the increased price to the hotel Booking.com acknowledged the reservation as having been accepted. Booking.com took care of the matter, but the hotel never accepted responsibility. Consequently, this is a bad mark against Best Western, insofar they hired dishonest employees. Of course, it is a positive mark for Booking.com.
Nothing, due to the check-in staff member's willful dishonesty.
Stayed in June 2023
-
Reviewed: 3 July 2023
Fredrik
Sweden138 reviews2 helpful votes1.0“Very bad experience!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Warning! I had a reservation with booking.com but when I arrived they didn’t have my reservation. They offered me a room for next to double the price, but I declined the ”offer”. Afterwards I read reviews where several people had experienced the same thing. I had to book another hotel for a higher price…
Nothing
Stayed in June 2023
-
Reviewed: 19 April 2024
Stevenovia
United States2 reviews8.0Very good- • Leisure trip
- • Couple
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
-
Reviewed: 7 April 2024
Naveen
United States1 review8.0Very good- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
There are no comments available for this review
Stayed in April 2024
-
Reviewed: 26 November 2023
Sandra
United States1 review7.0Good- • Leisure trip
- • Solo traveller
- • Queen Room with One Queen Bed- Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in November 2023
-
Reviewed: 8 April 2024
Narciso
United States1 review10“Excellent”- • Leisure trip
- • Family with young children
- • Queen Suite with Three Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in April 2024
-
Reviewed: 20 March 2024
Duke
United States10 reviews10Exceptional- • Business trip
- • Solo traveller
- • Queen Room with One Queen Bed- Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in March 2024
-
Reviewed: 4 March 2024
Adam
Australia3 reviews10Exceptional- • Leisure trip
- • People with friends
- • Queen Suite with Three Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
-
Reviewed: 23 February 2024
Kyle
United States15 reviews10Exceptional- • Leisure trip
- • Family with young children
- • King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in February 2024
-
Reviewed: 13 January 2024
Beatriz
United States7 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
-
Reviewed: 21 December 2023
Deanna
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Double Room with Two Double Beds
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in December 2023
Showing 1 – 25
Guests also reviewed these properties:
-
Holiday Inn Laguna Beach, an IHG HotelLaguna Beach, USA
-
Hotel HibiscusPapetoai, French Polynesia
-
Motel 6-Whittier, CA - Los AngelesWhittier, USA
-
Shoreline Hotel WaikikiHonolulu, USA
-
Porto Heli ApartmentsPalekastron, Greece
-
The Old ForgeEast Dean, UK
-
Hostels Ivan da MaryaMoscow, Russia
-
Conil Red-Black ApartmentConil de la Frontera, Spain
