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  5. Reviews of SureStay Hotel by Best Western Duncan

Reviews of SureStay Hotel by Best Western Duncan

3929 N Highway 81, Duncan, 73533, United States

#4 of 7 hotels in Duncan

Guests' Choice

Review score

Based on 64 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.6

  • Location

    8.9

  • Facilities

    8.4

  • Staff

    9.2

  • Value for money

    8.5

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 3 May 2024

    9.0
    very nice!
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 3 nights

    The bed was hard. there is no elevator to the second floor I was lucky and got a ground floor room, otherwise I would have been in a bad way. I can't lift heavy items, like luggage.

    The staff was very friendly, the atmosphere was nice, quiet and the room was very clean and tidy.

    Stayed in May 2024

  • Reviewed: 27 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    Only complaint would be the bed. The side closest to the door has lost its comfort! Maybe the springs, I am not sure but it was not comfortable.

    Staff was wonderful. Room was clean.

    Stayed in September 2023

  • Reviewed: 10 September 2023

    7.0
    I will return.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    plastic juice glasses Crack easily Try instant decaf packets. More efficient way of providing it to those of us who have to drink decaf.

    Good

    Stayed in September 2023

  • Reviewed: 5 September 2023

    8.0
    Very good
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Clean & convenient & economical

    Stayed in September 2023

  • Reviewed: 24 July 2023

    8.0
    I will definitely stay here again
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was upstairs and no elevator

    Very clean and comfortable

    Stayed in July 2023

  • Reviewed: 12 June 2023

    9.0
    Great staff, breakfast and value.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    Beds were OK, though perfectly adequate for the 2 night stay.

    The lady at the check in couldn't have been nicer, Such a pleasant experience. Breakfast was great, more than just continental.

    Stayed in June 2023

  • Reviewed: 12 June 2023

    9.0
    overall very good!
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    had two beds. mine was way too hard.

    very friendly

    Stayed in June 2023

  • Reviewed: 29 May 2023

    7.0
    although it is older and not as spacious or updated, it was clean, quiet, cool, and everyone did their best to assist
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    beds were very hard, bathroom small, flat pillows

    staff, especially Donna, was amazing and friendly

    Stayed in May 2023

  • Reviewed: 21 May 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool was closed, I wanted to go swimming.

    Stayed in May 2023

  • Reviewed: 8 May 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    More hot breakfast options.

    The Manager showed us to our room to make sure we were happy and offered to switch to another if we weren’t. Very friendly and room was clean and spacious.

    Stayed in May 2023

  • Reviewed: 6 May 2023

    8.0
    Friendly happy kind place
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bed for my husband and I was to small. A full not queen. Pillows not that soft.

    The staff was exceptional, bent over backwards to serve and accommodate. Towels were soft and plentiful. Parking great

    Stayed in May 2023

  • Reviewed: 15 March 2023

    7.0
    We have used this hotel multiple times over the last decade and will probably use it again when we visit.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Our room was next to the cleaning staff room so it was noisy in the mornings. Someone tried to come in our room in the middle of the night because they put our room number on her key card!

    Microwave in the room and several breakfast items to choose from. Pool was closed but was too cold anyway. Outside access close to our room made it easy for traveling in and out.

    Stayed in March 2023

  • Reviewed: 24 February 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The manager (Donna) of the property wasn’t smart enough or aware enough to look at the reservation to realize that I had already paid for my stay in advance. She then asked my wife for her debit card and charged her for our room again, when I brought it to her attention a day later after looking at both our accounts and seeing the same charge cent for cent I brought it to her attention she tried to say it wasn’t a charge on her account but only an authorization, even though my account statement clearly stated it was a charge. In the end however the charge was reversed on my wife’s account but it was just an aggravating circumstance.

    Bryan was awesome, very friendly and helpful, great people skills. Nice guy, always was in a cheerful mood, he should be the manager.

    Stayed in February 2023

  • Reviewed: 28 January 2024

    5.0
    Great service; Just need refund of the overcharge.
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I have 4 charges to my back account instead of 3. I only booked 3 rooms. All of the charges are identical at $119.39. I need a refund of one of those charges.

    Donna at the front desk was communicative, personable and very attentive during our stay.

    Stayed in January 2024

  • Reviewed: 22 November 2023

    10
    Exceptional
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Very clean

    Stayed in November 2023

  • Reviewed: 16 October 2023

    6.0
    Needed a place to stay due to a family emergency.
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The beds are extremely uncomfortable, the comforter on the bed was so rough in material and extremely heavy.

    Friendly staff at check in

    Stayed in October 2023

  • Reviewed: 4 September 2023

    10
    Exceptional
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Parking

    Nice and clean

    Stayed in September 2023

  • Reviewed: 30 July 2023

    1.0
    Cool place, some rude staff.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff were extremely rude, man at the desk told me I couldn’t book another night due to the room being unavailable however I went back and asked out of curiosity and was told the room was available, so I wasn’t sure what that was about…

    It was visually nice

    Stayed in July 2023

  • Reviewed: 25 June 2023

    3.0
    Will not be back, as this isn’t a standard we will pay for again.
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Lighting was dark, carpet was torn, towels laid in spots, the halls were dingy… the room was so dark, linens haven’t been upgraded in decades and carpet was gross. The vent in our room had a 1/2 in gap around the sides, the ac wouldn’t stay running all night. We had reserved two double queens and received two full size beds. The breakfast was horrible. Anytime you asked for something you got an eye roll and it took for ever.

    The property from the exterior and lobby were refreshing. Once you’d yep outside of the lobby, the conditions were poor. Lighting was dark, carpet was torn, towels laid in spots, the halls were dingy… the room was so dark, linens haven’t been upgraded in decades and carpet was gross. The vent in our room had a 1/2 in gap around the sides, the ac wouldn’t stay running all night. We had reserved two double queens and received two full size beds. The breakfast was horrible. Anytime you asked for something you got an eye roll and it took for ever.

    Stayed in June 2023

  • Reviewed: 19 June 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night

    All good. Thanks.

    Very comfortable room and very neat and clean. Thanks so much

    Stayed in June 2023

  • Reviewed: 2 June 2023

    10
    A quick visit with family
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    Easy to find. outside looks great, well taken care of, staff very nice.

    Stayed in May 2023

  • Reviewed: 26 March 2023

    5.0
    For the most part it was clean, there was some hair in the shower when we got there, the bed was hard and uncomfortable,
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Semi clean, bed, pillows, room entry door.

    location

    Stayed in March 2023

  • Reviewed: 3 May 2023

    8.0
    Overall a good visit just warm rooms and hard beds.
    • Leisure trip
    • People with friends
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room was I initially very hot when we arrived took a few hours for the A/C to cool the room down :c The restroom also had limited ventilation and would get hot VERY quickly or humid from showers…The hardest part of the stay were the beds unfortunately. They were VERY VERY HARD. No comfort to be had there sadly.

    The parking lot, the hotel, and the rooms were very tidy and clean. This is a strictly non-smoking location and loved that!!

    Stayed in May 2023

  • Reviewed: 27 March 2023

    9.0
    it was fun
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    need a better breakfast

    the staff was nice

    Stayed in February 2023

Showing 1 – 25

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