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  5. Reviews of SureStay Hotel by Best Western Beverly Hills West LA

Reviews of SureStay Hotel by Best Western Beverly Hills West LA 3 stars

7721 Beverly Blvd , Fairfax District, Los Angeles, 90036-2113, United States

#339 of 387 hotels in Los Angeles

Guests' Choice

Review score

Based on 315 hotel reviews

6.2

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.7

  • Location

    8.0

  • Facilities

    6.3

  • Staff

    7.6

  • Value for money

    6.4

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 30 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The courtyard was pretty, and the shower decent.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    6.0
    Nice location, but awful breakfast and regular attention.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 6 nights

    The breakfast was awful. With the price we would have expected more than just cookies and waffles. Also the personnel in the check in area was not so efficient.

    We liked the location of the Hotel.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    5.0
    Close to stores and bars and (almost) walking distance to La Brea Tar Pits and Petersen Auto Museum
    • Leisure trip
    • Family with young children
    • Family Suite with Two King Beds
    • Stayed 1 night

    Lots of street noise. Our room was facing the main street across from CBS studios. Facilities were pretty run down. Booking.com said our room had an "in-room hot tub" which seemed amazing, but really it was just a regular shower / bathtub and not even a nice one. Lots of sketchy people in and around the hotel. People that are twitchy and seem like itinerants and drug addicts. When we went to get our suitcases (the ones held behind the front desk after check-out), the dude who was checking in immediately stole a bunch of the products in the lobby as soon as the staff lady turned away. I don't fully blame him, because the prices on those items was super high.

    Really nice front desk staff, which surprised me. We got a big room, with two king beds in adjoining rooms. The biggest in the hotel. They had a large parking spot behind the hotel in an alleyway that was able to accommodate our truck. It was a huge relief because the underground parking garage entrance was really tight and looked impassable to all but the smallest vehicles. They also have about 5-6 spots in a small semi-shared lot behind the hotel. Staff was willing to hold our bags behind the front desk for many hours on the day we checked out. I'm not sure how safe the items really were, but it was a nice convenience. Short Uber ride to the attractions that brought us to this part of LA.

    Stayed in February 2024

  • Reviewed: 20 November 2023

    5.0
    Hotel needs good clean and
    • Leisure trip
    • Couple
    • Queen Room with Bath Tub - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Room could have been cleaner. Cleanliness issues.

    Friendly reception staff. Free parking.

    Stayed in November 2023

  • Reviewed: 22 October 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Suite with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The rooms are a lot smaller than what the pictures show. Air con is very loud in the room and the carpets are really dirty.( had to wear shoes all the time or feet were black) Breakfast is very basic and thought it might of had toast included for breakfast but only had porridge and only could add water with it.

    Close to The Grove and a lot of eateries. Staff are friendly and the hotel reception and areas are clean and central

    Stayed in October 2023

  • Reviewed: 9 October 2023

    6.0
    Good location , reasonable price, basic services, bad maintanance and unhelpful staff
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Maintanance is bellow avarage, room door could not be completely closed, it could be locked. Staff made a mistake in extension reservation request and did not take responsability.

    Licatiin free parking (narrow entrance).

    Stayed in October 2023

  • Reviewed: 24 September 2023

    6.0
    It was okay but not great option
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds and Bath Tub - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Road noise Things were not installed properly. Parking car in basement was really hard

    Room were noisy . There is lot of road noise . We could not sleep properly due to lot of noise. Breakfast was not provided with good options.

    Stayed in September 2023

  • Reviewed: 23 August 2023

    6.0
    Great location big very run down. Over priced.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Noisey air conditioning units in the room that drip all over the floor. Had to request daily room cleaning. Had to keep requesting towels as they didn’t leave enough for the amount of people booked.

    Location. Close to restaurants, organic supermarket and The Grove Shopping centre

    Stayed in August 2023

  • Reviewed: 16 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Correct

    Stayed in August 2023

  • Reviewed: 1 August 2023

    6.0
    Ok but not good.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    From the beginning, the lady gave us the wrong room number and we couldn’t get in. The bathroom sink/basin is in the bedroom, not the bathroom. Pillows were uncomfortable. Air con and fridge extremely loud. Coffee machine provided with one coffee sachet (stayed 5 nights). No milk or sugar provided. Bath in the room but no bath plug anywhere to be able to use it. Breakfast was literally a joke. No bread, pastries or cereal. Just a juice box, porridge sachet, biscuits, a banana/mandarin. Wouldn’t hold our luggage for a few hours prior to going to the airport, had to find an external luggage place.

    The location was good. Close to The Grove. Aircon worked super fast. Wifi was good.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    7.0
    I definitely will go there again. It's close to everything
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    The protestors were across the streets and car kept honking at them all day till they left at night. It was horrible.

    I felt safe.

    Stayed in June 2023

  • Reviewed: 17 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Family Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No breakfast even though mentioned online. Toilet flush wasn’t working. Very congested rooms.

    Nothing really.

    Stayed in July 2023

  • Reviewed: 27 June 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Family Suite with Two Queen Beds
    • Stayed 7 nights
    • Submitted via mobile

    it is an old building with old

    the location was great, 10 mnts walk from farmers market,. the room was ok,. just nice

    Stayed in June 2023

  • Reviewed: 13 June 2023

    5.0
    Was clean to much money for a one night stay with really no amenities
    • Business trip
    • Family with young children
    • Queen Room with Bath Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The windows and shutters where so full of dirt and just gross overall the beds where hard as a rock the pillows where so used out could hear everyone tv on paper thin walls super uncomfortable the remote to the tv did not work there breakfast was juice and donut they said cold breakfast I thought bread cereal no just a kids juice and donut soda machine was out just for what I paid it was disappointing

    The staff where amazing the location the courtyard was nice the shower had amazing water pressure the amount of shampoo was amazing

    Stayed in June 2023

  • Reviewed: 8 June 2023

    5.0
    great location, but will not be coming back
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    the side door was permanently opened and saw it used twice by “working girls” to access. not particularly great as we were staying with little kids. cleaning was not great and had to request it daily

    location was very convenient for accessing Hollywood and La Brea/grove area

    Stayed in June 2023

  • Reviewed: 10 May 2023

    5.0
    It’s was just what we needed
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds and Bath Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    the door in our room did have a piece where people can actually see in our room towards the bottom of it. we kept one of our luggage there to block visual

    the staff there was amazing. it’s small but perfect. it’s right across the street from James Cordens show (we’ll not anymore, he left the studio)

    Stayed in March 2023

  • Reviewed: 27 April 2023

    7.0
    it was comfortable enough for an overnite. thank you.
    • Business trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    size of room

    location

    Stayed in April 2023

  • Reviewed: 9 April 2023

    7.0
    Good
    • Business trip
    • Solo traveller
    • Queen Room with Bath Tub - Non-Smoking
    • Stayed 2 nights

    Good location Cheap in the location Reasonable price

    Stayed in January 2023

  • Reviewed: 9 April 2023

    5.0
    Basic hotel in an okay area.
    • Leisure trip
    • Couple
    • Queen Room - Non-Smoking
    • Stayed 7 nights

    Don't be taken in by the free breakfast, it's only cereal bars and some other stuff. We paid a bit extra for this hotel compared to others in the area because of the free breakfast only to have to go out for something more substantial to eat. Our first day there wasn't even anything available as nothing had been delivered and wasn't due until 3p.m. Nothing was offered in it's place or a refund offered for having to get our own breakfast.

    Staff were friendly and the hotel is within a 30 minute drive of most places you'll likely visit. The Groove restaurant and bar area is a ten minute walk away which is really nice.

    Stayed in April 2023

  • Reviewed: 18 March 2023

    7.0
    it was acceptable for one night.
    • Business trip
    • Solo traveller
    • Queen Room with Bath Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    room was too small.

    location

    Stayed in March 2023

  • Reviewed: 17 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Bath Tub - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The parking garage was very small entrance and very difficult to get out. The room was very small and didn't have a table or chairs to put anything.

    Rooms are clean.

    Stayed in March 2023

  • Reviewed: 25 February 2023

    5.0
    up to departure good.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    parking structure

    The parking is a nightmare to get in and out of. If you have an SUV you will hit the walls into the structure. we had to get help guiding us out. My car hit the wall because of the limited space and cars parked in awkward positions creating a hazard and damage to your car.

    Stayed in February 2023

  • Reviewed: 25 February 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Queen Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    In the morning I found a big coachroch in the bathroom 😱 No cleaning if you don't tell the front desk when you check-in. If you tell them after you check-in, no cleaning is available according to the front desk. It was really bad service and they really need to consider sanitation.

    Location was good.

    Stayed in February 2023

  • Reviewed: 21 February 2023

    6.0
    Overall good stay, safe, clean and reasonable value.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was not really adequate to start your day, so don’t count on that as a meal for the day.

    The location was close enough to walk to the Grove and drive to any other places we were keen on. The free parking was a bonus.

    Stayed in December 2022

Showing 1 – 25

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