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Reviews of SureStay Hotel by Best Western Lenoir City 4 stars

400 Interchange Park Dr , Lenoir City, 37772-5635, United States

#7 of 9 hotels in Lenoir City

Guests' Choice

Review score

Based on 240 hotel reviews

6.8

Score breakdown

  • Cleanliness

    7.2

  • Comfort

    7.3

  • Location

    8.0

  • Facilities

    7.0

  • Staff

    7.8

  • Value for money

    7.1

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 21 May 2024

    7.0
    Safe and quiet, SureStay Hotel covers all the basics.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights

    Needs a comfortable guest chair in the room. The desk chair was fine, but the little dining chair was insufficient for reading or TV.

    Fresh milk for the cereals, toaster for bread and mini bagels, excellent baker for mini waffles. Jams, chilled sour cream, milk and butter, made everything tastier. Shower in room was terrific, TV, fridge, and coffee maker worked great. Bed was clean and comfy. Staff was helpful and friendly, always ready to provide additional coffee, towels, and paper goods. The hotel was easy to find, parking was a breeze, management went overboard to accommodate our needs.

    Stayed in May 2024

  • Reviewed: 7 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Entry and bathroom doors were in bad shape and didn't shut well.

    Location was good and staff was friendly.

    Stayed in April 2024

  • Reviewed: 25 March 2024

    8.0
    Very clean, good value
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Very clean

    Stayed in March 2024

  • Reviewed: 21 March 2024

    6.0
    Reasonably priced and adequate to our needs.
    • Business trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    A strong chemical smell upon entering the room, which means you are proactively engaged in resolving the problem.

    Love that the location is one block off the main road - no traffic noise in the room. Comfortable bed with lots of pillows. The room had all the modern amenities we look for, fridge, microwave, t.v.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Luxury rooms are on the top floor

    The cleanliness of the room and size

    Stayed in February 2024

  • Reviewed: 31 January 2024

    8.0
    Very good
    • Family with young children
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Everything was fine

    The cleanliness is the most important thing to us

    Stayed in January 2024

  • Reviewed: 17 December 2023

    7.0
    We got the rest that was needed to continue our journey. Would have been better with a hot shower.
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Water would not get hot. Tepid at it’s best. Had we known when we got in, we would have requested a different room.

    Clean comfortable bed

    Stayed in December 2023

  • Reviewed: 27 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pull out bed could not unfold without moving the couch and blocking the bathroom.

    They had availability

    Stayed in November 2023

  • Reviewed: 26 November 2023

    6.0
    If you have low expectations, this property will meet them.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    We booked through a third party, booking.com. They did not pass our request for a first floor room onto the property. Unfortunate, but I probably can't blame the property for that issue. The furnace in our room (219) the first night would not turn off when the room reached its temperature. When we brought it to the attention of the desk folks the next day, they didn't seem surprised. Why put us in a lousy room if you knew the furnace didn't work? We moved ourselves to a different room the next day. In this room (221), the sink drain didn't correctly open. The hotel does not clean your room for multi-night stays. They refresh your towels and empty the trash, but do not change the beds or vacuum. Maybe this is the new acceptable in a post-covid economy at a 2-star motel.

    Breakfast was minimally acceptable. The only protein was frozen mini sausage biscuits. The only hot food was a waffle maker -- the kind that makes four small waffles. There was a toaster, but only mini bagels and bread. No pastries of any kind. Bananas were the only fruit. Nothing special -- minimally acceptable.

    Stayed in November 2023

  • Reviewed: 17 October 2023

    7.0
    Very enjoyable.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights

    The hot water stopped working but that was not the owner's fault. The owner immediately contacted a service contractor to fix the problem. We were told that we would receive a refund for the day we had no hot water.

    Great location and friendly staff. I enjoyed my stay.

    Stayed in October 2023

  • Reviewed: 2 October 2023

    7.0
    A clean and quiet place to sleep and rest.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to report considering the price. It was a fair deal.

    The price

    Stayed in October 2023

  • Reviewed: 12 July 2023

    8.0
    Very good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Clean, comfortable bed, pillows. Looks like it was just renovated.

    Stayed in July 2023

  • Reviewed: 7 July 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Room amenities, plumbing fixtures, were in some disrepair and needed attention. Bed was extremely firm. Linens were on lower end quality. Carpet appeared clean but paint was due for an update. Appeared to be a leak in ceiling. All reported to management at checkout. Apologetic but some things were obvious, hot on right cold left in lavatory sink... "bad plumber".

    Easy access to lobby and room. Handicap access was good. Location was easily accessible and near this small town main drag.

    Stayed in July 2023

  • Reviewed: 3 July 2023

    7.0
    The staff was welcoming upon arrival. The room had comfortable beds. The breakfast was good. The pool wasn’t available
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The pool wasn’t open to use.

    The bed was comfortable. The breakfast was good.

    Stayed in June 2023

  • Reviewed: 13 June 2023

    7.0
    Good
    • Business trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bed was uncomfortable. This is 2023, not 1980. Update the mattresses. The shower had a nice big shower head on it, but there was no water pressure to accommodate it.

    Right off the highway

    Stayed in June 2023

  • Reviewed: 6 June 2023

    7.0
    It was just a place to rest a little on a long trip.
    • Leisure trip
    • Couple
    • King Room with Mobility Accessible Tub - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    There was not much choice for breakfast. Location not that good either. The one near Cincinnati was much more inviting.i did not get a survey for .

    Stayed in June 2023

  • Reviewed: 5 June 2023

    8.0
    Not too bad
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Twice me and my husband felt like we were being watched by the front desk guy. He followed me into the breakfast area when I went to get silverware. He did the same to my husband when he went in there to get us coffee.

    The location was close to the softball fields we were playing on.

    Stayed in June 2023

  • Reviewed: 18 May 2023

    8.0
    Lenoir City
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The bedspread with the burn hole right in the middle of it disturbed me. I realize I booked a smoking room, but why would you put damaged decor on your beds? I felt kind of like I was getting punished for someone else's carelessness.

    Good location, room was clean but had heavy chemical smell (cleaning/deodorizer). One bedspread had large cigarette burn right in the middle of the mattress.

    Stayed in May 2023

  • Reviewed: 14 April 2023

    6.0
    If you're on a budget great place to go
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The staff was nice, but the place is just a repainted old motel

    Close to Knoxville, convenient

    Stayed in April 2023

  • Reviewed: 26 March 2023

    8.0
    Still have not received a receipt for my stay. Owner said that he would email to me but I have not
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Larger breakfast area

    Way too small🙁

    Stayed in March 2023

  • Reviewed: 2 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room - Smoking
    • Stayed 5 nights
    • Submitted via mobile

    We didn't have cleaning service requested on our door and they came in. They also did shut the door all the way a few times. Lastly, we have to get our key card updated daily for our door to be unlocked.

    It was close to the interstate and restaurants.

    Stayed in January 2023

  • Reviewed: 23 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Stairs to 2nd floor we're a bit scary, need to be replaced.

    Quiet location. Room clean & furniture was clean.

    Stayed in October 2022

  • Reviewed: 26 September 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not much really. About as good as you could ask for for the price.

    Adequate, clean, no frills accommodations for one night. Came from out of town before game on Saturday. Bed was comfy, room was good size. Close to interstate and plenty of restaurants around.

    Stayed in September 2022

  • Reviewed: 18 July 2022

    7.0
    Ok. Nothing spectacular
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    When I arrived after I already paid for the room the owner of the hotel wasn’t very pleasant. And very rude. The price is ok. You might as well stay in the hotel across the street. You might get better customer service.

    Sucks

    Stayed in July 2022

Showing 1 – 25

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