340 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#296 of 418 hotels in New York
Guests' ChoiceBased on 1235 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
8.8
Facilities
7.7
Staff
7.8
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 16 October 2023
Natasha
United StatesThe bathroom was extremely small and the shower water was everywhere due to no door!
Everyone was nice! Easy check in and out very good!
Stayed in October 2023
Reviewed: 16 October 2023
Lindsey
United StatesThe lighting in the bathroom was high-tech, with buttons built into the mirror, which emitted a low glow throughout the night. Also, because the bathroom door featured a sliding mechanism, it could not fully close, so you could hear and almost see inside the bathroom from the bed – not very private.
The location was convenient for reaching the Javits Center, where we were attending a convention. The room was spacious and clean. Our bed was very comfortable.
Stayed in October 2023
Reviewed: 16 October 2023
Martin
SwitzerlandFor 4 people could be the room bigger. For 1 night stay ok.
Good location. Quiet.
Stayed in October 2023
Reviewed: 15 October 2023
Muhammad
PakistanBathroom door did not get locked which is a concern if you are sharing room with friends or coworkers. Lobby is cramped with space.
Location of the hotel. Comfort level in room.
Stayed in September 2023
Reviewed: 14 October 2023
Emily
CanadaNo privacy from party when using the washroom.
Great location, helpful staff, comfortable and good sized rooms
Stayed in October 2023
Reviewed: 13 October 2023
Nino
GeorgiaNo coffee or tea in the room. Windows did not have good soundproofing and we were awaken by car sirens at night. The hotel is near the bus terminal where we could not feel quite safe to walk at nights
Room was crystal clean and lots of space in the room.
Stayed in October 2023
Reviewed: 10 October 2023
Deisy
United Stateslack of parking
clean front off staff very friendly
Stayed in October 2023
Reviewed: 8 October 2023
Quan
CanadaThe radiator is a little loud and the supposed free entertainment didn’t work for us, but not a deal breaker.
Location was really convenient — there’s access to multiple subway lines so you can get anywhere.
Stayed in October 2023
Reviewed: 6 October 2023
Janis
United KingdomLocation excellent. Near subway and east journey to and from airport.
Stayed in September 2023
Reviewed: 2 October 2023
Danielle
United StatesThe shower didn’t have a door so when showering all the water her everywhere. We had to ask several Times for new towels. Shower floor was very dirty.
Stayed in October 2023
Reviewed: 30 September 2023
Muhammad
Saudi ArabiaEarly checkout
Very close to main bus station/subway and Pakistani restaurant
Stayed in September 2023
Reviewed: 30 September 2023
Nguyet
United StatesThe hotel staff that checked us in and out was not ưelcoming
Nice location, easy to get to Times Square. Clean and comfortable
Stayed in September 2023
Reviewed: 29 September 2023
Giorgio
ItalyVery good
Stayed in September 2023
Reviewed: 28 September 2023
Sharon
GhanaShower didn’t have a door so the water goes everywhere
Room was spacious
Stayed in September 2023
Reviewed: 28 September 2023
Cristiano
ItalyMiddle Manhattan is dirty and full of homeless, not the best for a family trip.
In the middle of Manhattan, 5 min walking from Times Square, next to different subway lines. The staff was nice. The room clean.
Stayed in August 2023
Reviewed: 25 September 2023
Carol
United KingdomAs above and few doors from parole office. Scary area.
Clean but basic coffee machine not working properly and strange bathroom sliding door which was off hinges on arrival.
Stayed in September 2023
Reviewed: 21 September 2023
Mairead
IrelandOnly complaints would be the lack of a shower door, meant the water was spraying all over the bathroom. The shower itself was nice and powerful.
Room was lovely and comfortable. Bed was comfy, tv was good, bathroom was nice, good that there was a hair dryer and steamer.
Stayed in September 2023
Reviewed: 18 September 2023
Ric_m
AustraliaOur rooms were not ready for check in at the advised time Our rooms were only serviced once in 4 days
The accommodation was comfortable and clean. The staff were friendly enough Air conditioning was ice cold
Stayed in September 2023
Reviewed: 13 September 2023
Stefania
Italyroom very clean and good; position super , staff very kindly
Stayed in August 2023
Reviewed: 12 September 2023
James
New ZealandThe air conditioning didn't seem to have a medium temperature and it was very loud which was annoying. Also there was very poor lighting in the room we had - no light above the bed, only bedside table lights.
A great location, very close to Times Square and an easy walk to get to different attractions. Close to the subway and the bus terminal if you need to use that. Room was a great size, clean and the bed was huge which was great. Was very good value for money and the location was ideal.
Stayed in September 2023
Reviewed: 12 September 2023
Syed
Saudi ArabiaParking is far from location
Comfort and the location
Stayed in August 2023
Reviewed: 11 September 2023
Dmytro
CanadaHave to wait elevator for 5 minutes or so every morning. Hotel have increased the rate on 100 CAD per night on next day we've got a confirmation. It's really expensive
Location. It's clean
Stayed in September 2023
Reviewed: 10 September 2023
Christopher
AustraliaMicrowave in room would be useful
Easy to get to, good location. Helpful staff
Stayed in August 2023
Reviewed: 10 September 2023
Tripiana
SpainWe think that this hotel is so good. Ubication is great, near Times Square and there are a lot of subway entrances nearby to visit NY. Personal are so kind.
Stayed in September 2023
Reviewed: 9 September 2023
Radle
Canadaperhaps though kitchen has limited options for Indian vegetarians.
It was really excellent stay, but if you could upgrade the kitchen or provide a little microwave oven in rooms that will be a great addition and 1 more star I can add to your facility
Stayed in August 2023
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