340 West 40th Street, Hell's Kitchen, New York, NY 10018, United States
#296 of 418 hotels in New York
Guests' ChoiceBased on 1235 hotel reviews
7.7Cleanliness
8.1
Comfort
8.2
Location
8.8
Facilities
7.7
Staff
7.8
Value for money
7.5
Free WiFi
8.3
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End of dialog contentReviewed: 13 February 2024
Mike
United StatesDesk staff and bellmen not responsive. Took three days to find a package left at desk.
Good location
Stayed in January 2024
Reviewed: 12 February 2024
Alexandra
United StatesThe rooms were not very well lit, otherwise all okay.
The location was great, quite central. We enjoyed being next to times square, the subway and several bus stops. The hospitality was top-notch, with prompt service. Overall great!
Stayed in February 2024
Reviewed: 7 February 2024
Sandra
United StatesN/A
All was good
Stayed in February 2024
Reviewed: 4 February 2024
Adalmarie
United StatesNone
Good space for price
Stayed in January 2024
Reviewed: 3 February 2024
Suzette
United StatesLocation
Stayed in January 2024
Reviewed: 3 February 2024
Ulanova
HungaryUnfortunately, room was poorly cleaned. After coffee machine was fixed, there was a mess with coffee left, no one touched it for few days, so we had to clean it ourselves. No coffee/tea/water/paper cups replenishing even once. AC too loud. Poor light in bathroom. Quite spacy.
View is stunning! Understanding receptionist who changed our room for one with beds separated. Coffee machine was not working, but fixed later.
Stayed in January 2024
Reviewed: 3 February 2024
Manon
CanadaOnly minus is the shower, not a fan. Water everywhere
Rooms were very comfortable and the beds super comfy. Loved it!!
Stayed in January 2024
Reviewed: 31 January 2024
Santiago
ColombiaThe elevator takes forever.
The room was clean and quiet
Stayed in January 2024
Reviewed: 31 January 2024
Julie
AustraliaSliding door to the bathroom was broken and could not be fully closed.
Good sized room, great location next to Port Authority Bus Station and near Times Square attractions. Room was serviced each day with fresh towels.
Stayed in January 2024
Reviewed: 26 January 2024
Ferren
CanadaIt takes a while for the water to heat ip
Staff is great, beds are so comfortable. Location is by the bus terminal so very convenient.
Stayed in January 2024
Reviewed: 26 January 2024
Kathleen
United StatesLocation is hard because of current conditions in NYC, this area is can be dirty and very crowded, but hotel is very clean and well kept.
Clean, modern, comfortable beds, nice staff, and reliably good service. Stayed here a number of times and wouldn’t hesitate to book a solo stay for business in the city.
Stayed in January 2024
Reviewed: 26 January 2024
Daniel
United StatesDuring our arrival we’re trying to rest from our long trip then suddenly we heard people grinding and pounding on the room in front of us. The guys are seem not to be bothered by the fact that people are trying to relax and rest. It is very sad that I called the front desk twice to let them know about the situation but nothing seems to change. One of the guy on front desk was very rude and unprofessional as well. The room is missing of a lot of essential things. Definitely not worth recommending
The only good thing about this hotel is its location. Located few blocks away from time square.
Stayed in January 2024
Reviewed: 25 January 2024
Madelyn
United StatesSpacious and ni carpeting. Very comfortable.bed
Convenient to.evenings events
Stayed in January 2024
Reviewed: 24 January 2024
Natasa
United StatesI just explained in previous question
That was reason I was disappointed, I thought we will have a breakfast, I always looking for breakfast but when I got confirmation it said we don’t have breakfast.
Stayed in January 2024
Reviewed: 22 January 2024
Yanic
SwitzerlandThe breakfast was very expensive.
Very nice room close to Times Square! Would definitely come back again. The room was clean every day and definitely matched our expectations.
Stayed in December 2023
Reviewed: 17 January 2024
Larissa
United StatesBathroom is not private enough for modesty as I understand it. Sliding door is mounted with a huge ( sound !) gap away from wall. Air conditioner was too noisy & not efficient, (it was October)we were either freezing, or sweating with no middle ground . We should have called that in though… I wouldn’t order the room service again …
Location & staff were great. Quiet for the most part , clean. great bed, good value overall . We had a parking lot view, but it was somehow fascinating, we kept thinking we were looking at the street level , but it’s the Port Authority parking top level!
Stayed in October 2023
Reviewed: 16 January 2024
Paraic
IrelandPerfect location, spacious room and the staff were super helpful
Stayed in January 2024
Reviewed: 15 January 2024
Amanda
United StatesNo shower doors so water got all over the bathroom. Also, the bathroom doors were just a slider so not very private from the room.
Great location! Comfortable beds
Stayed in January 2024
Reviewed: 14 January 2024
Mr
United StatesHousekeeping don't clean glasses
Location
Stayed in January 2024
Reviewed: 14 January 2024
Alice
IrelandSuper comfortable beds. Very central location - just off Times Square. Clean, modern hotel. Great value. Would stay again
Stayed in January 2024
Reviewed: 13 January 2024
Swatick
United StatesGood budget hotel. No frills.
Stayed in January 2024
Reviewed: 13 January 2024
Radoslaw
PolandConvenient location. Fantastic view!
Stayed in December 2023
Reviewed: 10 January 2024
Ingrid
United StatesN/A
Wish we took time to enjoy the breakfast but other than that everything was good.
Stayed in January 2024
Reviewed: 10 January 2024
Elisabeth
AustraliaComing from a single bed tiny room in London this was fantastic. Staff were amazing, room was so comfy and in a great location.
Stayed in December 2023
Reviewed: 9 January 2024
Tracy
United StatesBedroom size was great for 3 adults
Stayed in December 2023
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