The only parking option is valet and it was 36 dollars extra and we were not aware of it until we arrived. The location of the hotel was perfect with the city attractions, but lots of homeless one block away.

The staff definitely went above and beyond to be polite and helpful. You could tell the hostel had a script that they wanted the staff to follow. The breakfast was awesome with a good variety to choose from.

Stayed in May 2024

Staff didn’t come in my room to take out the trash, replace towels or turn down my bed. Also the sink had a slow drain- clogged.

It was a nice and clean room. Good breakfast. Good area to go to everything in downtown Dallas

Stayed in May 2024

Breakfast was edible and offered many choices, but was of mediocre quality. The coffee served was, to be frank, dreadful. European hotels that offer similar breakfasts almost always have an automated espresso/cappucino option. Given the "dishwater" American coffee, brewed en masse and stale from a giant thermos/container, two of these machines (or at least an option to order better coffee for an extra charge) would be a huge upgrade. Also, there could be more fruit options.

Re: Breakfast, see below. The room was clean, spacious and extremely comfortable. Everything was pin-drop quiet inside and I slept very well there. The location was convenient, and adjacent to Dallas mass transit. Downtown has some great architecture, but it was a bit sad and empty. This may be a post-Pandemic development; the lack of retail space in many of the office towers, and not enough local residents, is a problem for the city and the property. The comparison with nearby Uptown, lively at night with busy restaurants, is stark.

Stayed in April 2024

Prices were hiked up for the cheer competition weekend. I looked for the same room the next weekend after competition and the prices were significantly lower. It’s really a shame that this hotel charged me over 500 dollars a night for basically a regular room with some amenities like a refrigerator. Due to hardly any other options available nearby the cheer competition, I was forced to pay over 1700 dollars for 3 nights. I even booked this way in advance.That’s kinda shameful considering Homewood Suites are not a 5 star hotel but charged me like they are. I will not stay here again due to the price hike. However, your staff were very nice and helpful.

Staff

Stayed in March 2024

The place around downtown was dirty

Clean rooms and staff was friendly

Stayed in March 2024

We liked the location close to the Aquarium and downtown. The room was well appointed.

Stayed in February 2024

Need phone to call front desk, a/c wasn’t working but we were too tired to call desk and change rooms

Great location, very clean and comfortable!

Stayed in February 2024

There was construction going on near the property. The loud construction noise was not great at 6:00am on a Sunday. That’s not in the hotels control though!

The hotel was clean and inviting. The staff were helpful and friendly. The room was spacious and comfortable.

Stayed in February 2024

N/A If something was wrong, they helped immediately. 😁

Location was amazing! Everything was walkable and nearby. Me and my bf enjoyed the basketball court and breakfast together. Rooms were amazing with size and comfort. I would book again.

Stayed in January 2024

The lobby area and waiting area temperature was unacceptable. It was cold outside and freezing inside. Stepping out of the elevators was very uncomfortable because the temperature was not regulated. Every time the sliding doors open (to enter and exit the main entrance) I would get a blast of cold air. I would be nice if there was a system in place to keep that area warm during the Winter,

I liked the friendly staff , the cleanliness of the rooms and common areas, the spacious rooms, the breakfast food and breakfast area.

Stayed in January 2024

Parking and paying to park

Great location for our needs. Nice space for four.

Stayed in December 2023

I did not like how the indoor pool was closed. I also did not like that they do not offer public parking.

I love all the extra amenities in the hotel that you can enjoy with friends and family. Hotel and room was super clean and up to date. The free breakfast was great.

Stayed in December 2023

no bar or resturant on site

it was closed i f i had known i would have changed my hotel before i traveled

Stayed in November 2023

Bed was comfy but sofá was not. We spent three days at the hotel and nobody refilled our shampoo and I had to literally wash my hair with soap

Bed was comfy but sofá was not. We spent three days at the hotel and nobody refilled our shampoo and I had to literally wash my hair with soap

Stayed in November 2023

AC units are too loud , especially when they turn on and off. Gym room extremely out dated, weights looked rusted. In the area prior to getting to the gym and pool there is a discomforting smell that I can’t describe.

Breakfast was really good. Room size was great. My son loved the basketball room. He really worked on his game while his sister attended a K-pop concert.

Stayed in October 2023

I loved the coffee at the dinning area but not the coffee in the room. I also looked forward to go to the pool area to relax, but the closed in area and dongeon feel was not appealing. The pool water was also freezing and unsupervised. Five teenagers were diving in the pool and taking over, limiting the amount of space to enjoy.

The breakfast was a little cold, but had a variety of food selections. There was cold and warm cereal, fruit, and a variety of cold and warm coffees.

Stayed in July 2023

My wife couldn't open the door from inside the room in her wheelchair. The lip on the shower made it difficult to get inside. The shower curtain is 6 inches too short, which caused flooding every shower.

Shout out to Hilton Homewood Suites in downtown Dallas. They have the most accessible room we have ever stayed in. The doors are wide, there is a lot of room to maneuver in, the desk is wheelchair accessible, the restroom is very large for maneuverability and it has a roll-in shower with drop-down bench. On a scale of 1-10 I would give it a 9.6.

Stayed in August 2023

Nothing.

The position of the hotel was fantastic. My son and I loved the internal basketball court.

Stayed in August 2023

Toilet made noise had to turn its water off.

The kitchenette.

Stayed in August 2023

Difficult get drinking water

Location

Stayed in May 2023

Breakfast menu no change, very difficult to get drinking water

Good location

Stayed in May 2023

I think the place could be updated shortly, but it was very clean and pool was under maintenance so could not be used in near 40 degrees weather, but not the staffs fault. Apart from that, i cannot fault this accommodation, stay here you will not regret it.

Breakfast was amazing!!! Also, Wed night complimentary food and wine was also amazing and much appreciated. We were blown away by how lovely all the staff were, very accommodating, helpful and friendly, they went out of their way to make us feel welcome, true Texan hospitality. From the reception ladies, security ladies and management all were lovely!

Stayed in June 2023

Lack of soap, shampoo and conditoner dispensers in rooms Unsafe at night

Room size exceeded expectations Additional facilities like theatre room Cleanliness Friendly staff

Stayed in June 2023

everything was great except TV didn’t work the whole weekend we were there

Stayed in May 2023